Bitrix24 Reviews 

As a business owner, I'm always on the go. I need a CRM that can keep up with me, no matter where I am. That's why I switched to Bitrix24. Their mobile CRM is simply the best I've ever used.

Everything any kind/size organization needs - very cheap

The most affordable feature rich collaboration tool around. Everything in one place, from CRM, communication, project management, website builder, document management and so much more. And if its not there you can use the API to develop it.

Bitrix24 is a versatile and user-friendly platform that excels in business management and collaboration. With a comprehensive set of tools for tasks, projects, and communication, it's suitable for both small businesses and larger enterprises. The platform's free version offers robust features, while the paid plans provide even more extensive functionalities. Overall, Bitrix24 stands out for its ease of use, diverse features, and scalability, making it an excellent all-in-one solution for businesses.

Good and powerful CRM system with good Customer Support. We had a problem with the subscription package showing the history of our clients and they came with a good solution to solve this problem without any extra costs.

The company has blocked all Ukrainian license keys. Blocked all accounts, unilaterally shut down websites and product updates.

Everyone who used the cloud version of the service lost everything in one day.

With this company you will lose all your business in one day!

It has been a good experience using the Bitrix24, we have been using for a while now the free version and is very functional and scalable for the reality of our business core. We are very excited to move to the paid version.

The minimum price has just tripled. Going from 228 to 700 euros, to have less functionality than before... What a shame!!! Run away from this sites.

issues:
1. not possible to import files for our previous CRM. Missing tools for importing all fields.
2. not possible to setup and create user roles and choose who has access where - just 2 roles admin and user
3. not possible to block or have more options on chat part of bitrix

A very good overall CRM system with many useful features and tools. Excellent support!

Flexibility, simplicity to adapt and change something, and many functions.

AVOID THIS COMPANY AT ALL COSTS!
This company not only did it make me upgrade so that I could have access to "support" which consisted of videos and tutorials, but the only option for someone to have a semifunctional CRM is to pay $500 a month!

Anything under that, you wont be able to contact anyone or to enter leads in CRM. Don't do what I did and waste time and money on a piece of s....t! software.

You can compare different CRM systems for a long time and in the end it turns out that Bitrix24 gives you the most tools and features, and for less money than competitors.

At the same time, the system is quite complex, and I wouldn't recommend starting to implement it without the constant involvement of an experienced implementation partner. Any tool works well only when you know how to use it.

Good CRM with a lot of handy features.
Free functionality is enough for a small company.
The bad thing is that sometimes it takes a very long time to load and hangs
But on the whole, it doesn't interfere with the work

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Update:
After involving a Bitrix24 Gold Partner in Willich/Germany for 11 days, I did not get a solution. It was complete try&error and 'shoud work' situations.
I decided to move this issue over to another Partner who solved it in about half an hour.
At the bootom line: If you can fork thousands of €€€ to feed a Gold Partner, Bitrix24 can be your solution.
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Bitrix' integrated support channel expects you to wait 9+ days... without a gurantee for a solution...

We are $$$$ paying customers

After waiting hours in the queue, answering some shy quastions, I got this:

Your inquiry was moved to the 1st Line of the Engineer Support department for more deep analysis. Average responding time is 2 business days (10-19 GMT+3, Mon to Fri), but we will do our best to handle it faster :) Please await for the respond in the chat.

After 4 Days, somebody contacted me and asked some questions I answered right away and then he vanished for hours.
You can see your position in the queue and you will be pushed to the last position on and on...

After some hours, he figured, that he can not help and I got this:

We escalated your inquiry to Level 2 Engineer Support as it requires extensive debugging. The average response time is five business days (10-19 GMT+3, Mon to Fri), but we will do our best to handle it faster. Please wait for a response in the chat.

We are talking about Office365 integration, any other CRM or automation service can handle in minutes...

The overall solution itselv looks promising and has some nice features, but the documentation is outdated, randomly organized. Vendor support is almost not existent; you have to pay a Bitrix24 Partner (who btw also is fishing in the mud)
I should have listened to my team members who warned me about this.

There has been a similar post (20. July 2021) where Bitrix responded with the excuse, that they have to deal with 9 Mio customers, all waiting for service...
But promising to improve...
The improvement; whil average response time was announces 3 days in July, it is now announced 4 days ?!?!!?

My Advise to Bitrix:
1. Get your documentation and FAQ up to date and you will releave the customer care department.
2. Look over the fence to Hubspot or (better) ActiveCampaign, to get a sense how they organize the customer's support expirience
3. let your customer support agents concentrate on issues fixed, not on number of issues touched
4. you need to empasize your support on paying customers.

I don't get your millions of customers... if it is like what your marketing is throwing on us, then there should be enough money to provide wold class customer care services.

I have been using it for 2 years and I think every new customer should read this ratings before making a decision. It haves a lot of pros and cons but more cons. I think that if you have a partner near of you, in your same city (search for bitrix partners in their own web) you can give it a try. but if there are no partners, not even in your country, search for another crm.

Bravo,
After 6 years with Bitrix in different levels, we finally got enough.... Now we just have to find a way to export 6 years CRM and tasks, that's going to be interesting !!
Don't waste your time on this, tricky and slow to work with, haven't brought us back 10% of the time we have spent on it, and still after all these years, we still can't figure out to make a decent workflow.

Secondly, watch out for the fees being charged by partners to make different setups for you, they will end up making Microsoft Dynamic support feel cheap .
Other stuff that made up decide,
- The integration with Office365 is horrible, document
viewing etc,
- you can't print stuff like tasks and checklists etc, beside a "screen print" style. Naturally unless you buy the Big package, and have partner make reports for you. The most basic things, does not work out of the box.
- If you have employees in China, they will not be able to access Bitrix, unless they are on a VPN, and even then it is often not working.

The list continues and bottom line, I can't recommend Bitrix24 and we much rather pay the extra and go with Microsoft Dynamic.

After I ordered a chargeback for their bait-and-switch, which was sign me up for 2 years and then notify me that the service would change to triple my subscription rate. So I decided to cut my losses short early and terminate immediately. Galina Tepfer said they would downgrade my account to FREE but they refused to allow the chargeback to go through. So now they have my money and I have no account. This is tantamount to fraud and theft. I will seek every avenue for my refund and warn you that there are better, integrated services out there. Bitrix rhymes with Myxlplyx (a mischief maker).