Automatic AI replies and semi automatic emails are very frustrating. I didn't know I had to upload an image of my wallet (wtf) in order to retrieve my now frozen funds (wtfx2). I have been asking... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am using the app since 3 months now, I am not an experienced trader, still testing and learning. It's secure, { finger print} and, what is the most important, each value is, as I can say, pe... See more
Company replied
Bitvavo performs really well for a Dutch company. You can withdraw euros and cryptocurrencies almost instantly to your bank account, especially on Revolut. Everything works well and efficiently. The b... See more
I use the platform almost daily to run some crypto trades. The UI is very intuitive but also offers an expert mode when needed. Cash withdraw usually works within 1-2 days. No problem at all. Can high... See more
Company replied
Company details
Written by the company
The Bitvavo platform was launched in 2018, with the goal to bridge the gap between traditional currencies and digital assets. Bitvavo is making digital assets accessible to everyone by offering transparent fees, a wide range of assets and an easy to use platform. Our team aims to play an important role in the rise of digital assets by offering our platform to millions of people.
Crypto starts at Bitvavo
Written by the company
- Buy, sell and store more than 190 digital currencies at the largest exchange in the Netherlands.
- The Bitvavo platform was launched in 2018, with the goal to bridge the gap between traditional currencies and digital assets. Bitvavo is making digital assets accessible to everyone by offering transparent fees, a wide range of assets and an easy to use platform. Our team aims to play an important role in the rise of digital assets by offering our platform to millions of people.
Contact info
Keizersgracht 281, 1016 ED, Amsterdam, Netherlands
- support@bitvavo.com
- bitvavo.com
You should know
4.2
Great
22K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bitvavo
Dear Ahmed,
Thank you for sharing your review.
We are glad to hear that you are satisfied with our platform!
- Melissa - Support-Team Bitvavo
Reply from Bitvavo
Dear El Deckros,
Thank you for your positive review! We’re glad to hear that you’re satisfied with Bitvavo’s fast and reliable service. We appreciate your trust and support.
Kind regards,
Fred – Bitvavo Support Tea,m
Good BaFin regulated exchange
Good BaFin regulated exchange
Room for improvements in the app, like portfolio analysis
November 4, 2025
Reply from Bitvavo
Dear Nemo,
Thank you for your feedback! We’re glad to hear you value Bitvavo’s regulation and reliability. Your suggestion about adding portfolio analysis tools is appreciated, we’ll share it with our product team for future improvements.
Kind regards,
Fred – Bitvavo Support Team
Reply from Bitvavo
Dear reviewer,
Thank you for your positive review! We’re happy to hear that you consider Bitvavo a great exchange and appreciate our low fees. Your support means a lot to us.
Kind regards,
Fred – Bitvavo Support Team
Reply from Bitvavo
Dear reviewer,
Thank you for your positive review! We’re glad to hear that you find Bitvavo fast and safe, and that it’s your preferred app for crypto. We truly appreciate your trust and support.
Kind regards,
Fred – Bitvavo Support Team
Reply from Bitvavo
Dear reviewer,
Thank you for your positive review! We’re happy to hear that you’ve had a good experience using Bitvavo. We appreciate your trust and support.
Kind regards,
Fred – Bitvavo Support Team
Reply from Bitvavo
Dear Frank,
Thank you for sharing your review.
We are happy to hear that you are satisfied with our platform!
- Melissa - Support-Team Bitvavo
Reply from Bitvavo
Dear Andreas,
Thank you for your positive review! We’re glad to hear that you find Bitvavo reliable, even during volatile market movements. We appreciate your trust and support.
Kind regards,
Fred – Bitvavo Support Team
I can fully recommend Bitavo
It’s very easy to create a plan and invest in various cryptocurrencies
November 6, 2025
Reply from Bitvavo
Dear Leander,
Thank you for your positive review! We’re glad to hear that you find it easy to create a plan and invest in different cryptocurrencies with Bitvavo. We appreciate your recommendation and trust.
Kind regards,
Fred – Bitvavo Support Team
Nice user friendly app!
November 3, 2025
Reply from Bitvavo
Dear Bram,
We appreciate you sharing your experience with us!
It's good to read that you find our app nice and user-friendly.
Selina
- Support team Bitvavo
Reply from Bitvavo
Dear Nick,
Thanks for leaving a review.
Great to hear that you find our platform easy to use and fast - even for beginners!
Selina
- Supportteam Bitvavo
Great app, thank you guys
Great app, very functional, clean and customer friendly experience. Easy to buy, easy to manage and analyse. No unnecessary costs or hidden fees. Would be great if you could see a graph per coin you invested in, as in at what value you started with the coin and what it has been worth over the past and what it’s worth now, instead of only a graph of your whole wallet and a graph of the coin itself. If only there was an app like this for etf’s.
November 2, 2025
Reply from Bitvavo
Dear reviewer,
Thank you for your great feedback!
We’re glad to hear you enjoy our app and its user experience. Your suggestion is very valuable and we’ll make sure to share it with our product team.
We appreciate your support and will keep working to improve our Bitvavo app even more!
Selina
- Support team Bitvavo
Good Experience despite unstable market
Bitvavo is a trustful platform. When I see the planned liquidations and the tricks happening on other platforms, I appreciate the efforts invested on Bitvavo to make it safe and stable.
November 5, 2025
Reply from Bitvavo
Dear Yousef,
Thank you for your kind words.
We’re glad to hear that you value the safety and stability of our platform, especially during volatile market conditions.
We appreciate your trust and work continuously to maintain a secure and transparent environment for all our users.
Selina
- Support team Bitvavo
Reply from Bitvavo
Dear reviewer,
Thank you for sharing your experience.
We are glad to hear that you are satisfied with our platform and find it smooth, fast and cheap. We appreciate your recommendation!
Selina
- Support team Bitvavo
I did not like usage of mobile and web app
I did not like both mobile app and website even for pro one, I cannot set alarm, my account is on EUR, but I track coins mostly on USD, but I need to convert EUR to USD that I need to pay cost etc. so overall platform is not very easy to trade and track compared to other platforms that I have used so far.
November 3, 2025
Reply from Bitvavo
Dear Miray,
Thank you for your feedback. You can set up price alerts directly in the Bitvavo app or on our website (https://support.bitvavo.com/hc/nl/articles/21118074785297-Prijsmeldingen-Alerts). Bitvavo’s main trading pairs are in EUR, though allot of assets are also available in USD. However, deposits and withdrawals are processed in EUR only, so no conversion is required.
Kind regards,
Fred – Bitvavo Support Team
In my opinion the best of all available…
In my opinion the best of all available crypto apps right now. Low costs and it didn’t crash during the liquidation event.
November 4, 2025
Reply from Bitvavo
Dear Maximilian,
Thank you for your kind words!
We’re thrilled you consider Bitvavo the best choice and appreciate you noticing our platform’s stability during recent market volatility.
Thank you for your trust in Bitvavo!
Selina
- Support team Bitvavo
Bitvavo
Bitvavo Nederlands
Good % Staking
Bitvavo-Nederlands
Over 100 Coins
+ High Potencial Coins
+ Price and Votality Alarm
☆☆☆☆☆
November 4, 2025
Reply from Bitvavo
Dear reviewer,
Thank you for your 5-star review.
We're glad to hear that you are enjoying all these features on our platform!
Selina
- Support team Bitvavo
I found out that it was a Ponzi scheme…
I found out that it was a Ponzi scheme weeks ago when they refused to pay me I requested for withdrawal 5 times it was disapprove and the customer service is fully of crap ……. Don’t be shy to seek help
I refused to let them go away with my money filed a complaint and got everything back within few days . Terrible platform stay away!!!!!
November 1, 2025
Reply from Bitvavo
Dear Jessamine,
Thank you for sharing your review. We are sorry to hear that you are not satisfied with Bitvavo.
We would like to stress that we never take your funds away and will always work with you to find a solution. Please do not hesitate to reach out if you experience any other issues with withdrawals or the account.
If you have any further question, you can contact us anytime via support@bitvavo.com. We would like to help you further.
- Melissa .Support team Bitvavo
Reply from Bitvavo
Hi Geither
Thank you for taking the time to leave a review. We appreciate your feedback and hope you’ll have the chance to explore Bitvavo further!
If you ever have any questions or need help getting started, our Support Team is happy to assist you, you can reach us anytime at support@bitvavo.com.
Kind regards,
Fred - Supportteam Bitvavo
SECURITY IS HIGH ON BITVAVO APP AND…
SECURITY IS HIGH ON BITVAVO APP AND WEBSITE THEY KEEP HOT AND COLD WALLET KEEP OUR FOUNDS SAFE . Bitvavo take very less commition on trading buy and sell. Its EU granteet trusted website under Chatgpt when i asked. I recomended for eveyone,
November 3, 2025
Reply from Bitvavo
Dear Herath,
Thank you for your positive review! We’re glad to hear you appreciate Bitvavo’s strong security measures and low trading fees. As a regulated EU platform, we always aim to keep your funds safe and trading experience reliable. We truly appreciate your recommendation.
Kind regards,
Fred – Bitvavo Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.