Bizbozbaby Reviews 

Great customer service from Jo, everything was handled so well and with ease. Thanks Jo!

Ordered a car seat in November still haven't received it ! Not very responsive customer service and keep getting given new delivery dates with no item actually delivered!

Placed an order on the 23rd January which said it would take 2-10 days. I contacted the company who said it would be here soon as they’re delayed. Tried contacting them via email and called them to no answer. Terrible customer service and you don’t receive your order. Been waiting for the SnuzPod I ordered. No further updates. Tried calling over 20 times, no reply, no reply to emails. Took over £200 from me for nothing. Do not order off this company it’s fake!

I ordered some soothers which seem to take forever to arrive.on the day they were supposed to be delivered I had nothing so cancelled my order.
On the plus side my refund was processed straight away.

Ordered a snuz pod over two weeks ago. Have heard nothing other than confirmation email and nothing has been dispatched or arrived.

Have emailed them a number of times to follow up as no dispatch notification and now their email address is not working. No one picks up the phone number listed. Despite the nice website etc, it looks like this company is either a scam or does not have stock and is not telling its customers. Either way I am reporting it to my credit card company to take it from here.

This company provided absolutely excellent customer service and went above an beyond in helping me with my order. My item arrived promptly and is beautiful. I would definitely recommend this shop.

We were looking for a high chair and the Bizboz team were so helpful and informative when helping me choosing the right one. Thank you, we can’t wait to start weaning! :)

Bought a pram for our little boy what an amazing purchase. Customer service was amazing and the staff were pleasant, friendly and very helpful. Definitely purchase again from you guys.

Never got my item .
I did get a refund ( I think )
Either way just probably don’t order .

Ordered a travel stroller just in time for our holiday over Christmas. Arrived 3 days earlier than the standard delivery time and came with a complimentary rain cover. The lady who helped us before we made our purchase was also very helpful on the phone. Have recommended to all my friends and family!

said item was in stock, waited ages & had emailed to ask when it was dispatched. for them to FINALLY reply and tell me the item is out of stock. TOTAL WASTE OF TIME AWFUL WEBSITE! AVOID!

One of the item I have purchased was not available for delivery on time (4-6 weeks instead). After waiting for 9 weeks I tried to ring the customer service, no one has never picked up the phone. Send multiple emails - no response either. Not sure if this store even exist anymore.

Thank you for your response to my review. If I knew I had to give the bad review for someone to get back to me I would have have done it earlier. Lol.. Your management need to revise the customer service you provide to your buyers. When item is in stock - I see there is no problem of you shipping it. I went through the bad reviews here and they are all about the items which are apparently not in stock while on the website they are, and ignoring your customers. In regards to my case, I am not silly, when I reply to your email, your further reply can not go to my junk. Please just cancel my outstanding order and kindly refund my money as I can not cope with this kind of service. As you finally got back to me today saying you have emailed me earlier saying that the product will be in stock in 8 weeks after the purchase (not 4-6 as your first email for “in stock item), I will one more time repeat to you that it has already been 9!!!!! Weeks)!
Maybe when you send email that never reaches customer you should try to give a call?
Or you haven’t sent it at all? :-)
Promise never to be your customer again as this is all unacceptable. Good luck with your business. I believe the management is the one that ignores and only gets back when something is “on fire”.

I ordered a baby wearing coat as a Christmas present for my partner's daughter.
The emails and phone call were very pleasant .....but still no Christmas present. Looks terrible on my part that I have failed to send a Christmas present. I am not happy.

I enclose the correspondence below relating to it:-

Sent from Outlook for iOS
From: bizbozbaby
Sent: Thursday, December 14, 2023 10:29:52 AM
To: GH
Subject: Message from bizbozbaby

bizbozbaby

Hi G

Thanks for your order!

Unfortunately, we do not have the large in stock at the moment, however we do have the XL which comes up really small. A lot of our customers tend to exchange for the size up. Please let us know if you would like for us to ship this to you instead? We also offer free returns so just in case you wanted to return if ended up being to big you could also do that :)

All the best

Jo

On Thu, 14 Dec 2023 at 21:03 G H wrote:
Hi Jo

Many thanks for your email and explanation.

Provided you will give a free return and exchange the gift for something else, I am happy for you to send it. (I do wish you could remove the size tag though ….. then she isn’t insulted by me buying extra large!!! 😁🤣😂).

Many thanks for your help.

Regards

G

Sent from Outlook for iOS
From: Biz Boz Baby
Sent: Friday, December 15, 2023 6:48:06 AM
To: G H
Subject: Re: Message from bizbozbaby

Hey G

Thanks for your reply.

Yes I totally understand 😅 we can remove the size tag as long as it doesn’t look strange I guess like we’ve cut something out?

Let me know what you think and we will ship that one over instead?

Have a wonderful weekend!

All the best

Jo

On Fri, 15 Dec 2023 at 07:02, G H wrote:

Hi Jo
Don’t worry. We will just explain and hope it is ok! Hopefully, C won’t take offence!!! I wouldn’t …. And she can return if it is too big ….. but a thought occurred, if it is a little big, hubby could perhaps borrow it and carry occasionally ….. once their little boy is born, of course!!
Many thanks. You too.
And especially thanks for the very early reply!
Regards
G

Sent from Outlook for iOS
From: Biz Boz Baby
Sent: Tuesday, December 19, 2023 8:34:32 AM
To: G H
Subject: Re: Message from bizbozbaby

Hi G

Thanks for the reply, sounds like a plan!

May I ask is she expecting it pre xmas as we seem to be having delays with our usual courier (DHL) and therefore are using Royal Mail, but we are concerned about shipping delays.

Best Regards

Jo

Re: Message from bizbozbaby

Tue, 19 Dec 2023, 08:47
to Biz

Hi Jo

No. Due date 17/02/24 but it is a Christmas present, so hope that it will arrive by Christmas (but doesn’t matter if it is last minute).
Regards
G

They telephoned me on 28 December to say the coat was being despatched and should be with C within 3 days. We are now 4 January and still the coat has not arrived.

Dear Jo
Further to your telephone call of 28 December, promising the coat would be dispatched the following day for delivery in 3 days, (in spite of the fact that on 14 December you indicated that you did have the coat in stock and that it would be delivered immediately), C has still not received her Christmas present 11 days later and 21 days after the original agreement of delivery.

As it appears that this coat is not forthcoming, can you please now cancel the purchase and I will buy the promised present elsewhere..

I would be grateful for an early confirmation that the money has been re credited to my card then I have the funds to buy elsewhere.

Thank you in anticipation.
Yours sincerely

G

Biz Boz Baby
11:02 (1 hour ago)
to me

Hi Glen

Thanks for your email.

Apologies about this, I can see that you have had quite a long and frustrating wait. I am just trying to catch up with all of Jo's cases, as we have had lots of staff off sick since Christmas Jo included. I will issue you with a full refund now.

Best Regards

Vicky

SO STILL NOT EVEN SENT FOR DELIVERY 21 DAYS AFTER BEING TOLD THE GARMENT WAS IN STOCK

Absolute scam website!
Nothing is in stock, doesnt say when ordering it will take 6 weeks. 6 weeks later still nothing and told it will be 3 more weeks. If you want anything from this site order the day you find out you are pregnant as thats how long their delivery takes! Disgusting service

Bought some bedroom furniture for my son - the company are just lovely - i have read the other reviews and to be fair it did take a few weeks for the products to arrive but this is a small company and the products are really really good quality so id rather wait a few weeks and get decent quality products than get something tomorrow on a cheaper site. The company kept in touch and were quick to tell me times etc. it was worth the wait and son is very happy! Thank you Biz Boz Baby would definately use you again! Merry Christmas!

Ordered some baby bottles on 14 November (so a much smaller spend than some people with them).

The issue is they seemingly hold little to no stock but don’t tell you this so give unrealistic expectations on delivery or even worse, as was in my case, took your money then couldn’t source the items so had to refund (after 6 weeks!).

I had no proactive communication from them throughout my whole experience. After my order on 14 Nov, I chased & got a response in 27 Nov when I was told they would be arriving ‘no later than week commencing 11 Dec’ I could wait or get a refund - I’d waited two weeks so could wait another 2 weeks. I hear nothing so chase again on 20 Dec, when I was informed they couldn’t get stock and I could wait an indefinite amount of time or get a refund. Clearly I had to go for a refund. Throughout I received no proactive communication telling me the status of the order. I do wondered if I hadn’t chased how long they would have kept my money not to deliver the items.

I had quick replies to email chasers but the whole experience I feel mislead (from suggesting they had the bottles in stock to being given a date which was not met) and, given there lack of proactivity of telling me when they knew about the problems, disingenuous. Reading the reviews post my order this is seemingly a common problem they are having which is ashame as it seems like a good brand & SEO.

Lovely products -very pleased with them- and great customer service - they were really helpful when I had a query .

Unfortunately the delivery time has been way too long. When I originally ordered the website said 4-5 working days. I then received a call to say this was a mistake and it can take up to 4 weeks, which was disappointing in itself but I accepted it. I placed the order on the 9th October and I am still waiting for delivery which has now been set for the 13th December so it has taken over two months for the cot to arrive.
The staff have kept me up to date but it’s been a constant chase battle to receive the cot we paid quite a lot of money for.
I hope it’s worth the wait once it eventually arrives

I wouldn’t bother, I ordered a double pram for the arrival of baby no.2. Initially the website was saying dispatch 2-5 working days, then I had an email to say it was slightly longer. Then I heard nothing spent what felt like forever chasing as no.2 due date was fast approaching, eventually they contacted me. The person I spoke to was apparently one of the company’s owners, she rang I could hear her kids in the background she sounded not bother /interested. It was so unprofessional. Frustrating. Order cancelled in the end because of the poor communication, inability to be transparent, difficulty to get in touch. I thought I wouldn’t bother with the stress.

Quick and efficient delivery, the customer service team were so helpful and answered all of my questions about the Baby jogger tour 2.