Sweet products in my opinion are one of the best straightening systems you can get, it leaves hair silky soft and the fact that you can use it safely on bleached hair is perfect. You can still curl... See more
Company replied
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Mostly a good experience except when the tracking program advised the package was held up I panicked slightly but it all turned out great in the end. Must have been a glitch because the packing arriv... See more
Company replied
I’ve been a regular customer of BK Australia and have never had any problems with my orders. I absolutely love every product I’ve purchased from them, and their customer service is outstanding. When m... See more
Company replied
Terrible experience! I purchased a product and waited over 20 days, but it never arrived. After endless excuses, they claimed a refund was issued, but I never received my money back. This company is... See more
Company replied
Company details
Written by the company
We sell Original Professional Brazilian Cosmetics Worldwide.
Contact info
201 S. Biscayne Blvd, Suite 1200, 33131, Miami, United States
- 8662452707
- info@bkaustralia.com
- bkaustralia.com
3.7
Average
120 reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BK Australia
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Paola V.
Reply from BK Australia
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Paola V.
Quick and easy process.
February 4, 2026
Reply from BK Australia
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Paola V.
Reply from BK Australia
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Product is very irritating for eyes…
Product is very irritating for eyes ..clients also feel burning in eyes during treatment.so I’ll not recommend this plastica nanoplastia to anyone
December 9, 2025
Reply from BK Australia
Thank you for letting us know what happened. We are committed to offering you the best possible service, so we will contact you shortly to better understand what happened and find the best solution.
Best regards
Pamela A.
Reply from BK Australia
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Fast delivery
Fast delivery! highly recommend. I ordered twice, and it arrived quickly both time. I'm very happy with bk.
November 21, 2025
Reply from BK Australia
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Delivered very carefully and quick!
Delivered very carefully and quick!
I truly recommend
November 17, 2025
Reply from BK Australia
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Reply from BK Australia
Thank you for letting us know what happened. We are committed to offering you the best possible service, so we will contact you shortly to better understand what happened and find the best solution.
Best regards
Pamela A.
Hard to do business with them.
Hard to communicate ages to reply to email phone contact impassable out of stock sorry we are busy excuses ,
Just not acceptable.
December 2, 2025
Unprompted review
My product has been stuck in Sydney for…
My product has been stuck in Sydney for 3 weeks because they put the wrong address. It's been a month since I bought the product and it still hasn't arrived via UPS. I need to know where my package is. That's $336 of investment, and I'm losing clients due to a lack of product.
October 16, 2025
Reply from BK Australia
Hello, we are very sorry for what happened. We have already contacted you via WhatsApp and are investigating what happened to your order. Rest assured, we are handling your case in the best way possible and will do our best to resolve it quickly.
We appreciate your understanding and are available for any additional questions.
Wanessa B.
My product arrived before than the…
My product arrived before than the expected and it was packed well.
September 8, 2025
Reply from BK Australia
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Amazing product
August 18, 2025
Reply from BK Australia
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Terrible experience
Terrible experience! I purchased a product and waited over 20 days, but it never arrived. After endless excuses, they claimed a refund was issued, but I never received my money back. This company is dishonest and feels like a scam. I do not recommend it to anyone — buy here only if you want to lose your money!
( They replied below that the problem was solved, it was not solved)
August 20, 2025
Reply from BK Australia
Hello Rayana.
We apologize for the negative experience. We would like to emphasize that we are a reputable company and value transparency with our customers. We have already contacted you directly and the issue has been resolved. We remain at your disposal whenever you need us.
Pamela A.
I haven't received any product from you…
I haven't received any product from you after 2 month
August 7, 2025
Reply from BK Australia
Thank you for letting us know what happened. We are committed to offering you the best possible service, so we will contact you shortly to better understand what happened and find the best solution.
Best regards
Pamela A.
Reply from BK Australia
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Receive product but packaging was…
Receive product but packaging was damaged and leaking.
Sent email to communicate this but ko response.
August 1, 2025
Reply from BK Australia
Thank you for letting us know what happened. We are committed to offering you the best possible service, so we will contact you shortly to better understand what happened and find the best solution.
Best regards
Pamela A.
I’ve been a regular customer of BK…
I’ve been a regular customer of BK Australia and have never had any problems with my orders. I absolutely love every product I’ve purchased from them, and their customer service is outstanding. When my parcel wasn’t successfully delivered, they provided excellent support and resolved the issue quickly. Highly recommended!
June 27, 2025
Reply from BK Australia
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Absolutely awful customer support, they don’t respond to emails or messages
I am extremely dissatisfied with my recent experience with your company. I paid for delivery based on your website’s promise of 3-7 day shipping. However, my order is still marked as "awaiting fulfilment" with no updates provided, and there has been a complete lack of communication from your customer service team despite my repeated attempts to reach out via email and messages.
Additionally, the information on your website is misleading. While it subtly mentions that you operate from the USA, your business name suggests that you are based in Australia, which I find deceptive.
After reading multiple reviews, I discovered that some customers never received their orders. As a result, I requested a cancellation and refund, but once again, I have received no response.
As a paying customer, I expect basic customer service and transparency. I am now seriously considering filing a complaint due to this unacceptable experience. I hope you will promptly address this issue and either provide an update on my order or process the refund as requested.
I look forward to hearing from you soon.
April 28, 2025
Unprompted review
Reply from BK Australia
We're just contacting you to confirm that your order has been successfully canceled and the refund has already been made.
If you have any questions or need help with another order, we'll be happy to help.
Pamela A.
Good experience overall
February 12, 2025
Reply from BK Australia
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
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