I tried Let Me Be Protein and the results were amazing! My client hair became smooth, shiny, and frizz-free from the first use. The application was easy and there was no strong smell, which I rea... See more
Company replied
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See what reviewers are saying
Don't buy this product. Unfortunately, the product I received has serious issues that make it unsafe to use: The jar arrived already open with no protective seal. The product looks par... See more
Company replied
I was a bit hesitant about shopping on an unfamiliar website, but gave it a try anyway. I purchased Felps Nanoplastia. Everything went smoothly. I received tracking information for my parcel (UPS) and... See more
Company replied
Great products will be definitely ordering again. If you use the keratin treatment make sure that you also ordered the Reconstruction products and apply straight after you rinse the Keratin. A... See more
Company replied
3.8
Great
297 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Bkeratin
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
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Reply from Bkeratin
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
Its quite nice stuff for hair
Its quite nice stuff for hair. Definitely will order it again. Thanks
June 17, 2021
Reply from Bkeratin
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
Always delivery on time and no damage x…
Always delivery on time and no damage x 100% happy
June 4, 2021
Reply from Bkeratin
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
I’m happy my product arrived in good…
I’m happy my product arrived in good condition and I love the product thanks
June 4, 2021
Reply from Bkeratin
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
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Easy to use and smells lovely
June 1, 2021
Reply from Bkeratin
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
Really pleased to have found these…
Really pleased to have found these products at this price! Worth the wait from Brazil, I will buy again and I have recommended to friends also!
June 1, 2021
Reply from Bkeratin
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
Reply from Bkeratin
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
The bottle came unsealed and sticky…
The bottle came unsealed and sticky with product. The supplier didnt explain that the product is not suitable for coloured hair. I am professional, but I need to know about new product before using it and I did ask for as much description as possible. Never been mentioned about coloured hair! Today I had a client with freshly coloured hair and the product striped the colour and left patchy ginger roots! Waste of time and money. Really dissapointed. The seller refuse to fefund me for the product, only refunded for the other bottle I didnt use🤷♀️ Makes no sense to me.
May 20, 2021
Reply from Bkeratin
Hello, Natalija!
We ship the products the way they arrive to us from the factory and we seal them properly to prevent leakage in shipping. As previously stated, any hair straightening product can change the hair color. In the case of colored hair, you should use a specific product for this hair. Remember that for best results the application must be done by a professional!
We already refunded you the partial amount, as agreed.
We remain at your disposal,
Rafaela.
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do you want me to evaluate a product…
do you want me to evaluate a product that i haven't even received? I'm really tired, it's already 12 days late and they don't solve it. I don't even want a decent answer.
26/05 the product did not arrive, I want my money back immediately. almost a month of purchase and nothing. do not give me a satisfaction. absurd
May 19, 2021
Reply from Bkeratin
Hello, Eid!
We have been informed that due to the process of separation of England from Europe (Brexit), since the end of last year the process of releasing shipments has been slower. We have already contacted the carrier so that they can speed up the product release procedure, so your product will be delivered!
Please, can you wait just until Monday? If you don't receive it until then, we will proceed in another way.
We will keep talking to you on Facebook and we will give you all the support until you receive the product!
If you have any questions, please feel free to contact me!
Warmest regards,
Rafaela.
very good product excellent quality…
very good product excellent quality and good service 👍
May 17, 2021
Reply from Bkeratin
Dear customer,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
Always Excellent service
May 10, 2021
Reply from Bkeratin
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
The product arrived very fast and I…
The product arrived very fast and I already put it in my hair , It feels soft and shinny than ever !
May 4, 2021
Reply from Bkeratin
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
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It’s a very good product
April 30, 2021
Reply from Bkeratin
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
Reliable
Very reliable. I bought on this site twice. Last time my delivery arrived damaged but soon a new one was sent to me. I recommend!
April 30, 2021
Reply from Bkeratin
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
Best formaldehyde free treatment I have…
Best formaldehyde free treatment I have used to date and excellent value. PLEASE DO NOT DISCONTINUE AND KEEP IT AT THAT PRICE!!! Thanks very much :)
April 29, 2021
Reply from Bkeratin
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
My parcel got lost and I was waiting…
My parcel got lost and I was waiting for a refund 20 days. Happy that eventually I was refunded but I don't think I should wait for this to happen that long.
April 26, 2021
Reply from Bkeratin
Hello, Weronika!
We apologize for this, we were waiting for an answer from the carrier. We did not refund your money immediately because your order was on transit and could still be delivered.
I am at your disposal for any questions!
Best regards,
Rafaela.
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Here I am to define some of the issues…
Here I am to define some of the issues I had.
Firstly poor costumer service, I sent them messages and they replied me after days or not at all.
Secondly, I did ask if there was any product with formaldehyde in their list and they assure me with No! INSTEAD should be clear that they sell also FORMALDEHYDE.
Thirdly and more important of all, when I told them that during the application of one of their product I felt very bad, because of the Formaldehyde they didn't provide me with a refund or an exchange, they stick on the reason of sensibility.
I m very disappointed, I wish this feedback could be helpful for whom have Intention to buy from them.
April 26, 2021
Reply from Bkeratin
Hello, Rossella!
As we informed, we usually have no problems with this product, the fragrance depends on the sensitivity of each person.
Before applying the product, it is necessary to do a hair lock test to detect a possible allergy.
We emphasize that the product does not contain formaldehyde. The formaldehyde is not an ingredient of the Anti-frizz Active of the Plástica dos Fios line, as informed by the manufacturer. The product contains Acetic Acid.
We are sorry for what happened and we are at your disposal to answer any questions!
Best regards,
Rafaela.
Reply from Bkeratin
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
The product is of high quality and…
The product is of high quality and arrived super fast. I will definitely buy again.
April 17, 2021
Reply from Bkeratin
Dear customer friend,
Thank you for your preference for our company ❤✔😉
Thank you for the vote of confidence, your satisfaction is our main objective. 😍
I am at your disposal to answer any question!
Best regards,
Rafaela.
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