FAKE SUPPORT & MISSING ORDERS - Order #BLKPNK1439EU
I am a victim of a scam by this store. I paid 52.98€ for the BLACKPINK [DEADLINE] BLACK Ver. - D2C Exclusive.
The item was actually shipped but returned to their warehouse in Germany (DHL Tracking: LF416126968DE). Now, instead of re-shipping my album, their support agent "Noah" is telling me that my order "doesn't exist" and that my official confirmation was just "a bot mistake".
I HAVE THE OFFICIAL RECEIPT AND THE ORDER IS VISIBLE IN THEIR SYSTEM.
They are keeping my money and the album. They are ignoring my emails and the central office (uMusic) says they can't help because it's this specific store's fault. This is unprofessional and fraudulent behavior.
GIVE ME MY ALBUM! I don't want a refund, I want what I paid for. I have already reported this to Shopify.





