BlackBull Markets Reviews 

3,431
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 954 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professionalism, often highlighting quick and polite responses. Reviewers frequently commend the customer service for being top-notch, with many appreciating the fast and effective resolution of their queries. People often experience quick response times, with agents providing clear answers and smooth processes, making interactions pleasant and productive. However, some customers also noted concerns regarding payment-related processes, including unexpected fees, slow withdrawals, and issues with fund processing. A few other people also felt that there were issues with trade execution speed and platform stability, such as server maintenance during active trading hours or backend problems.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being fast,... See more

Service

People report positive experiences with service, with many describing it as 5-star, great, and consistently... See more

Response time

Customers had positive experiences with response times, frequently praising the speed and efficiency of... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting significant issues such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a query, which was handled superbly by Sofia. Within less than a minute I had a response via web chat and had every question I needed answered politely, swiftly and professionally. Excellent exp... See more

Company replied

Rated 5 out of 5 stars

Routine query quickly answered by Sofia- thanks!. Been dealing with Blackbull for 3+ years with no issues. The important things like withdrawals, customer service and fair trading conditions are all... See more

Company replied

Rated 5 out of 5 stars

Very helpful staff, special mention goes out to Matti! Trading platform and conditions robust. It would be better if the withdrawal fee wasnt so high, as it costs me £5 per withdrawal. Other than that... See more

Company replied

Rated 5 out of 5 stars

🔥 customer service it’s awesome some are say it’s bad service i promise and i swear it’s super customer service and excellent iam asking doubt blackbull clear my doubts Best customer service is... See more

Company replied


Company details

Written by the company

We were founded in 2014 with the goal of becoming the leading online Financial Technology and Foreign Exchange Broker. BlackBull Markets is a true ECN, No Dealing Desk brokerage specialising in Forex, CFDs, Commodities, and Fintech solutions for traders globally.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(3,431)

1,062 reviews in the last 12 months

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Rated 1 out of 5 stars

Scammers.

Scammers.
Lots of trading freezes where you can't trade volatile markets. i.e Oil at the moment
Stop outs when nowhere near the stop loss..i.e Oil again..Don't say slippage because slippage when stop loss is $95 an you get stopped out at $94.225, that's just bullshit.
They stop loss hunt nearly every night..try 100 trades and overnight 95% have been stopped out, even tossing a coin should give a 50/50 return.

Regarding your generic public reply to this...oh I have contacted support about why you have restricted USOil trading now....
First of all, the live chat is an AI bot...then via email getting a generic reply to send example and screenshot so I did.... then got this back
You say that you have stopped letting people trade US oil on a Wednesday to the end of week because it is 'too close to the expiry date'!!! Are you for real? I have traded oil till end of Friday in there, apparently now anything after Monday or Tuesday is too close to end of week

You only need to read the 5 star reviews and see that nearly everyone of them is just a mention of customer services agent by name and how good they were, nothing about the site itself... a classic tactic by companies that use fake reviews

This is how bad they are..pick another broker

March 26, 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Hi Mr. Hough, thank you for your review. We're sorry to hear about your experience.
To help you further, our team will need to look into your account details.
Please contact us at support@blackbull.com so we can assist you directly.

Rated 5 out of 5 stars

I am really appreciate your support…

I am really appreciate your support Georgia.

March 26, 2026
Unprompted review
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Reply from BlackBull Markets

We appreciate your review. We're here if you need further help.
Kind regards,
Georgia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Only been with BlackBull for about 6…

Only been with BlackBull for about 6 weeks. Support is fantastic, very efficient and helpful

March 25, 2026
Unprompted review
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Reply from BlackBull Markets

Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Customer Experience Team | BlackBull Markets

Rated 1 out of 5 stars

I had a serious issue with Execution at Non-Existent Price & Inconsistent Trade Fills

I had a serious issue with trade execution on my account with BlackBull Markets.

On 29 January 2026, my Buy Stop order (#57433892) was placed at 5540.93, but it was executed at 5542.28. However, according to the broker’s own MT5 tick data, the highest Ask price during that minute was only 5541.99. This means my trade was executed at a price that did not exist in the market.

When I raised this issue, the broker provided a VWAP (Volume Weighted Average Price) explanation. However, this explanation does not match the actual execution behavior on my account. In other trades, executions are clearly split into multiple partial fills, but in this case, the full 7 lots were filled at a single price with no breakdown.

This creates a clear inconsistency in how execution is handled.

There is also a logical contradiction in their response. They claim the Ask price reached 5542.28, but at the same time state that my Take Profit (5541.93) was not triggered because the Bid price never reached that level. Under normal spread conditions, this is not possible.

Additionally, I have observed similar execution issues even on small lot sizes such as 0.01, 0.03, and 0.2 lots, which suggests that the issue is not related to liquidity or trade size.

Another serious concern is that my account was placed in “close-only” mode, yet pending orders were still executed afterward, leaving me unable to manage risk.

Despite providing full technical evidence (tick data, MT5 logs, and screenshots), I did not receive detailed execution logs. Instead, I was offered a small goodwill payment and warned about “defamation,” which is inappropriate given that my claims are based on verifiable data.

This matter has now been escalated to the Financial Services Authority Seychelles.

I will update this review based on the outcome of the investigation.

January 29, 2026
Unprompted review
Rated 4 out of 5 stars

Happy customer

I would really recommend TJ from BB's Auckland office. A fantastic service

March 10, 2026
Unprompted review
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Reply from BlackBull Markets

Thank you for your feedback. If you need anything else, please let us know.
Best regards,
TJ & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

had questions about my account

had questions about my account, sofia was really helpful.

March 23, 2026
Unprompted review
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Reply from BlackBull Markets

Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Sofia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Sofia helped today real quick respond

Sofia helped today real quick respond

March 22, 2026
Unprompted review
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Reply from BlackBull Markets

Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Sofia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

The customer care representative…

The customer care representative Jessica helped me today. I really appreciate it.

March 19, 2026
Unprompted review
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Reply from BlackBull Markets

We appreciate your review. We're here if you need further help.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Jessica helped me today!

March 20, 2026
Unprompted review
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Reply from BlackBull Markets

Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Jessica & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Really great broker

Really great broker. Live account every withdraw you do is 5euro they take does not matter if you withdraw 500 or 500 million euros the fee is 5 euros. Great service and support 24/7. I got help from Louise he is a great person and very helpful and every one else is great to. Thank you for tour service Louise

March 19, 2026
Unprompted review
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Reply from BlackBull Markets

Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Louise & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Problem solved promptly by Louise

Problem solved promptly by Louise. Excellent customer service as always

March 19, 2026
Unprompted review
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Reply from BlackBull Markets

We appreciate your review. We're here if you need further help.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Louise from customer service helped me…

Louise from customer service helped me realy good!!

March 19, 2026
Unprompted review
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Reply from BlackBull Markets

Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Louise & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Jessica helped me

Jessica helped me

March 18, 2026
Unprompted review
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Reply from BlackBull Markets

Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Jessica was really helpful

Jessica was really helpful in addressing my support issue and getting it resolved without any hassle. Much appreciated!

March 19, 2026
Unprompted review
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Reply from BlackBull Markets

We're grateful for your feedback and are always here to support you.
Best regards,
Jessica & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Jessica helped me today with my…

Jessica helped me today with my withdrawal request. She was really prompt with everything. Great service as always.

March 19, 2026
Unprompted review
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Reply from BlackBull Markets

Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Jessica & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

I had a very good experience with Blackbull Markets

I had a very good experience with BlackBull Markets support. The live chat was fast, friendly, and professional. My issue was handled efficiently, and the entire process was smooth and straightforward.

Special thanks to Jessica for her assistance. She was polite, patient, and resolved everything quickly. It’s always reassuring to know that support is responsive and helpful when you need it.

March 18, 2026
Unprompted review
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Reply from BlackBull Markets

We appreciate your review. We're here if you need further help.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Nice support.

Nice support.
Jessica helped me today

March 18, 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Jessica & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Jessica was professional as usual

Jessica was professional as usual. Excellent customer service on chat.

March 16, 2026
Unprompted review
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Reply from BlackBull Markets

Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Jessica & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

A HONEST REVIEW FROM A GUY WHO TRADES FULL TIME

ONE OF THE BEST BROKER OUT HERE IN THE MARKET, THESE GUYS ARE LEGIT AND DOING INCREDIBLE STUFF.
I WOULD RECOMMEND EVERY SINGLE PERSON WHO TRADES FOREX USE THIS BROKER.

ALSO, YOUR CHAT AGENT SOFIA IS REALLY GOOD MEMBER OF YOUR TEAM, SHE REALLY HELPS ME IN LITTLE THINGS WITHOUT ANY PRESSURE.

ONCE AGAIN THANK YOU SO MUCH GUYS

March 16, 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Sofia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Great service

Great service

March 16, 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Customer Experience Team | BlackBull Markets

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