I honestly don’t understand what’s going on with this company. I opened my account, received my very first SEPA transfer of €500, and immediately lost access to my money. Card payments are... See more
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Absolutely awful - I signed up 2 weeks ago got me card . I’m Unable to use card it’s being declined for tap - online & chip n pin transactions. It won’t work & funds available. I also cannot transf... See more
Company replied
Attention: Scam Still no information, it's been over 3 months since their transition and SEPA transfers don't work. I think I lost my money. Don't go there !!! (and you won't get my informati... See more
Company replied
they do not care for your cancellation of account and two years later send you an email with announcement of dormacy fee of 15 bucks upoming months. on cancellation of account request once more they a... See more
Company replied
Company details
- Financial Institution
- Alternative Financial Service
- Cryptocurrency Service
- Non-Bank Financial Service
- Payment Service
Written by the company
An active Euro IBAN account and a virtual Mastercard in a few steps. The plastic card in 24 hours. International Card Delivery. Additional cardholders and even cards for Kids.
Contact info
31 Sliema Road, GZR 1637, Gzira, Malta
- blackcatcard.com
You should know
2.3
Poor
731 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 21% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
03.07.2023 I received money into my…
03.07.2023 I received money into my account, the company froze the money and demanded all explanations, I explained everything, they are ok, wait a little more and we will answer, I have been waiting for almost 5 months, my problem is not solved
after repeated complaints, they responded with a request for additional information, I sent everything that was required and have been waiting for 12 days, again no response
July 3, 2023
Unprompted review
Reply from Blackcatcard
Dear Mariia Yantarova,
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help,
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
Upd:
Dear Mariia Yantarova,
As we comply with all Maltese and EU financial regulations, sometimes we are obliged to check transactions for security and AML reasons. Unfortunately, this is not a process we can speed up.
The problem described in your review requires closer attention, since this is an atypical case. We are very sorry that the solution is taking so long. In turn, we have made every effort to resolve your issue.
On November 6, 2023, an email was sent to your email with further instructions to resolve the current situation. Please, check your email inbox and follow the instructions.
We value our clients and strive to be better for you!
We hope that this situation will not affect the further use of Blackcatcard and you will be motivated to change your review to a positive one.
Best regards,
Blackcatcard team
______
Upd:
Dear Mariia Yantarova,
We are sorry for the caused inconvenience, but that now the problem is solved. We hope that one day your opinion might become better, as we try our best to help our clients.
Best regards,
Blackcatcard team
I loved your bank app design
November 2, 2023
Reply from Blackcatcard
Dear ALBERT ZONENBERG,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear JETHRO EBERHARD,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
Just like with the people below me
Just like with the people below me, Blackcatcard has requested additional information regarding a transaction and my funds are now stuck. Please take a look, else I will have to escalate this further. The In-App Support only gives Copy Paste answers.
Dear Support Team, what do you mean with providing the information through Trustpilots secure form? How do I do that?
October 24, 2023
Unprompted review
Reply from Blackcatcard
Dear Sandis Muncs,
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help,
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
upd:
Dear Sandis Muncs,
We are sorry for the inconvenience. Unfortunately, AML checks are a legal requirement, and the process is carried out according to protocols that we can't speed up.
AML checks usually takes from 1 to 14 days. But, the AML checks take longer time in some cases.
Please, check your email inbox and/or support chat in the Blackcatcard app and online bank regularly, if the compliance team requests additional documents. Your replies will speed up the process.
We are relying on your patience and understanding.
Best regards,
Blackcatcard team
______
Upd:
Dear Sandis Muncs,
We are sorry for the caused inconvenience, but that now the problem is solved. We hope that one day your opinion might become better, as we try our best to help our clients.
Best regards,
Blackcatcard team
It' was so easy and funny..
It' was so easy and funny! It's great to use only papers for verification and fill up the personalities. Thank you for so much easiness.
November 2, 2023
Reply from Blackcatcard
Dear Rita,
Thank you for your feedback!
We will continue getting better for you.
Best regards,
Blackcatcard team
They have asked me for AML documents…
They have asked me for AML documents and now my transaction is stuck on "Processing"! They are not even answering to follow up emails how long it will take to process the request.
October 25, 2023
Unprompted review
Reply from Blackcatcard
Dear user, please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help.
Best regards,
Blackcatcard team
upd:
Dear Ariana Issakova,
We are sorry for the inconvenience. Unfortunately, AML checks are a legal requirement, and the process is carried out according to protocols that we can't speed up.
AML checks usually takes from 1 to 14 days. But, the AML checks take longer time in some cases.
Please, check your email inbox and/or support chat in the Blackcatcard app and online bank regularly, if the compliance team requests additional documents. Your replies will speed up the process.
We are relying on your patience and understanding.
Best regards,
Blackcatcard team
______
Upd:
Dear Ariana Issakova,
We are sorry for the caused inconvenience, but that now the problem is solved. We hope that one day your opinion might become better, as we try our best to help our clients.
Best regards,
Blackcatcard team
Terrible support
Fast registration, no comments here.
Support is terrible.
A few days ago I received a crypto transfer, confirmed it and it’s still on hold “processing”.
When I asked support about the timings, how can we speed up the process or why it’s taking so much time (never had such an issue before)
They give 0 information and copy pasting previous answers.
Read a few comments here and already scared that I’ll be waiting for the issue to be resolved much much more time :(
Update in 5 days.
They requested my info - nothing happened.
Support in the app still gives me copy paste answers and my money is still processing and I cannot access it!!!!!!!
October 25, 2023
Unprompted review
Reply from Blackcatcard
Dear user, please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help.
Best regards,
Blackcatcard team
Domency fee.
Domency fee.. bcc says in theyr webpage, that they will inform when your acc is inactive. So they not iformed me, now bcc asking 330eur. Balance always was 0, not -330. So bank just hides these fees. Interesting that, they say you no need to pay now, but later if you create acc, domency fee will be transfered. Ok no one going to create acc in that place ever. But i guess later they will try anyway to get that amoun in court, am i right?
October 24, 2023
Unprompted review
Reply from Blackcatcard
Upd. Dear user, dormancy fee occurs if a client has a Blackcatcard account, but it’s been inactive for over 6 months. We do our best to provide the best pricing to our clients, and you know the maintenance of your account is free for a client. However, when an account is inactive, its maintenance costs us money, which is unsustainable for us in the long run. If you don’t use your account — there is always an option to close it. In this situation, we don’t force you to pay a dormancy fee.
You can find more about dormancy fee here:
https://blackcatcard.com/blog/what-is-a-dormancy-fee-and-why-should-you-consider-it/
Best regards,
Blackcatcard team
Dear user, we believe, that you are writing about the dormancy fee that occurs on accounts, that had no single transaction in 6 months. The dormancy fee is 15 euros per month of inactivity. The dormancy fee is presented in the Blackcatcard app in the 'My Tariff' section, as well as in the price list on our website (https://blackcatcard.com/pricing/). Please provide us with your personal information through a secure Trustpilot form, so that we can look into your case.
Best regards,
Blackcatcard team
Ordering and activating was smooth
Ordering and activating was smooth. Questions were answered emediately. Perfect!
October 12, 2023
Reply from Blackcatcard
Dear user, thank you for your feedback!
Blackcatcard team
Reply from Blackcatcard
Dear user, thank you for your feedback!
Blackcatcard team
Very easy to open account 👌
October 10, 2023
Reply from Blackcatcard
Dear user, thank you for your feedback!
Blackcatcard team
Everything is fine, but slow
Everything is fine, except one thing. App fills slow and not responsive, you click on the link or button and nothing happens for some time.
Android 13, Moto Edge 40 Pro
October 5, 2023
Reply from Blackcatcard
Dear user, thank you for your feedback, we’ll make sure to pass it to our tech team!
Best regards,
Blackcatcard team
it's nice to have all these services in…
it's nice to have all these services in one place
October 4, 2023
Reply from Blackcatcard
Dear user, thank you for your feedback!
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear user,
Thank you for the positive feedback!
Best regards,
Blackcatcard team
Racist Approach in Verifications
My verification was rejected automatically even though I provided all the necessary documents (my Government issued ID, address registration etc. and they are all valid, I successfully opened an account with their close competitors such as Zen.com) My application wasn't even reviewed by a human which makes it obvious it is about my nationality. If you don't accept clients from specific countries, you should write it on your website and don't waste people's time. This approach is highly unprofessional and disappointing.
Edit with regards to the reply : I am fully aware of the regulations you have to follow as a financial institution, it is the standard for most banks and EMIs. You only asked for my ID card and my proof of address, I provided my Government issued ID card and a valid Proof of Address and you rejected me. How is that not about my nationality?
September 20, 2023
Unprompted review
Reply from Blackcatcard
Dear user, at Blackcatcard, we're proud to fully embrace our role as a regulated entity. We operate within the legal framework established by entities like the Malta Financial Services Authority (MFSA) and the EU Supervisory Authorities. This dedication to regulatory compliance means that every action we take follows the highest standards of financial integrity. Our top priority is to comply with European regulations, safeguard our clients' financial interests, and maintain trust in our services. In order to remain at the highest security level, we cannot disclose the exact documents that we request, and give details on our screening process. But we assure you it has nothing to do with the nationality of the potential customer.
Best regards,
Blackcatcard team
---
The problem described in your review needs close attention, as it's not an average case. Please, provide additional data via the Trustpilot form, so we will be able to look into that.
Best regards,
Blackcatcard team
Reply from Blackcatcard
Thank you for your positive feedback!
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear user, thank you for your feedback!
Best regards,
Blackcatcard team
It washard but the blackcat customer…
It was a Little hard but the blackcat customer service team help me step by step tò make It possible and they Always reply fast and ready tò help you anytime 😍🥰🥳🤩 blackcatcard customer service team are the best
September 13, 2023
Reply from Blackcatcard
Dear user, thank you for your feedback!
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear user, thank you for your feedback!
Best regards,
Blackcatcard team
Reply from Blackcatcard
Dear user,
Thank you for your feedback!
Best regards,
Blackcatcard team
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