Blackforestsupplements Reviews 184

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the quality of the products, often noting their effectiveness and the positive changes they experience. Many find the products to be first-class and appreciate the ingredients. However, some people were dissatisfied with the delivery service and customer service. Reviewers occasionally reported significant delays in shipping, with orders taking a long time to arrive or getting stuck in transit. Some customers also mentioned difficulties in getting responses from customer service regarding these shipping issues or other inquiries.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the effectiveness and taste of items... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers are amazed by the quality and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers experienced quick shipping,... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers praise fast shipping,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report infuriating experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience so far has been good as far as shipping. As soon as I ordered I received same day tracking information. I ordered on the 18th and received it on the 26th. The company communicated upon i... See more

Rated 4 out of 5 stars

Second month taking it. I order monthly I don’t do the monthly subscription. I have never had any problems with my orders.

Rated 3 out of 5 stars

I have what my doctor described as "heart induced cirrhosis of the liver." As I researched the issue I learned Cadmium and Lead are to be avoided by persons with liver Issues. I learned further, Cadm... See more

Rated 5 out of 5 stars

Surprised to see poor reviews of Black Forest’s customer service. My experience with their staff has been truly great! BF products are definitely first class. So happy I found this compa... See more


3.7

Average

TrustScore 3.5 out of 5

184 reviews

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Rated 5 out of 5 stars

I read all of the reviews and started…

I read all of the reviews and started buying Black Forest cocoa from Walmart. After realizing that Walmart was selling a new 12X version of the 6 flavones and 6 Flavonoids. I could drink 2-3 cups of coffee with this and no jitters. I decided to try Black Forest during president week ( buy 1 get 1 deal). I was expecting this to take 2 months to get delivered plus I was expecting each container to be of a different quality and amount. I only drink one cup of coffee and I look like that guy in the video with the jitters. This product sat in a harbor for 2 weeks and I started to ask about it and yes you get the AI response. My first thought was the reviews, thinking I was an idiot. 3 days later the package was delivered. All 8 containers in great condition and OMG what about those reviews. NO GUTS NO GLORY. You really need to try this out for yourself and not trust these reviews because of someone else who wasn’t happy wrote something bad.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

The product itself is pretty good

The product itself is pretty good, tasty.

Shipping is very slow, took about 2 weeks to get. When I received it, I was expecting 6 bottles, only received 3.
Contacted customer and didn’t hear anything for a week so I emailed them again. They tell me I only ordered 1 on bogo but the other two I didn’t. Basically paid full price -$19 which was almost double the bogo deal. That doesn’t make sense so they say they are shipping me the 1 bottle for the bogo. First of all, Why didn’t I get it originally with my order? Secondly, I should be getting 2 more bottles but apparently I’m not.
I gotta tell ya, this isn’t how you run a business, they scammed me out of 2 bottles and I’m not happy about it.
Great advertising got me, terrible experience. Execution& customer service lost me. They definitely lost a customer, I’m going back to Maia.

March 6, 2026
Unprompted review
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Rated 1 out of 5 stars

*** My Review is long but probably one…

*** My Review is long but probably one of the few real reviews on here****

If you pay attention to the dates and ratios of the positive reviews, two things become immediately obvious. Most of the five star reviews were posted within the same narrow time frame, specifically clustered within a single day or week in October of last year. Many of these reviews use generic language and say very basic things, which strongly suggests bot activity or paid reviews. What makes this even more concerning is that these positive reviews appear in large waves immediately after negative reviews, most of which consistently mention issues with shipping and fulfillment. If this isnt a clear indicator of a company to stay away from, I am not sure what is.

As for my personal experience, I ordered this product because it was the sponsor for a popular YouTuber and promoted as being high quality. I purchased it without hesitation, assuming the brand was reputable. After placing the order, I began researching further and realized there were no reputable podcasters, reviewers, or independent videos genuinely choosing or recommending this brand. Even more concerning, the company provides no publicly available test records to verify product quality. There are no cacao purity tests, no heavy metal or lead testing, and no transparency regarding sourcing or manufacturing standards.

This immediately made me regret my purchase. On the same day I placed the order, before it had shipped, I emailed the company requesting a cancellation. They only responded the following day. The email response? It was an automated email asking me to rate my conversation with the customer service representative that I spoke to, even though I never received an initial response from an actual representative to begin with. I checked my spam folder as well. Their system appears to had automatically opened and closed the support ticket without providing any assistance hah. When I followed up regarding this issue, the only emails I received were promotional discount offers and Presidents Day sale advertisements.

Buyers should be extremely cautious and reconsider ordering from cacao companies that do not provide public testing records or maintain competent customer service and shipping systems. It is very clear this company prioritizes sales over accountability and appears to stall or deflect any requests related to cancellations or returns.

This behavior does not reflect product quality or integrity in any way. TEMU has better customer service than this brand. Based on the review patterns, I fully expect another wave of overly positive reviews to appear shortly after this one.

This is shameful because there are people like me who’d be willing to become loyal customers if the brand and service are great, yet here they’ve lost a customer who’d help keep their business going bc of their crappy business model.

February 11, 2026
Unprompted review
Rated 4 out of 5 stars

England Buyers

Haven’t tried the product as of yet, but I’d expect it to be useful.

It’s taken some time for delivery, without the promotion it wasn’t even something I would have considered. Shout out to Paul 💯.

If you’re ordering from England you will have to pay for delivery + £40 import tax When it arrives to Royal Mail. Madness. Isn’t there a wholesale in England or business that sells their products?

Best regards in your health conquest

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the cocoa flavanols and the…

I ordered the cocoa flavanols and the longevity mix. It was nearly 5 weeks before the order supposedly delivered, however, I received tracking for the order right away. When the tracking just kept showing label created, I reached out to BlackForest. I was told they had an overwhelming response and were a little behind. I could understand that. I waited a bit longer and again I reached out - still same story. They could not tell me when my product would ship. So I asked to cancel the order and was told they could not do that. This is a scam trick I'm seeing more and more, where they go ahead and create the shipping label and tell you they can't cancel the order yet it's weeks before the product actually ships. I suspect they didn't even have product on hand when they accepted my order. When I never received my product, I disputed the charge on my card on 1/4/2026 but bc tracking shows the product delivered 3 weeks later, the card company sided with BlackForest. These are shady business practices and I will not do business with them again. However, it's no loss as their products are very overpriced and comparable quality can be found made by other companies.

December 20, 2025
Unprompted review
Rated 4 out of 5 stars

shipping time sucks but once i began…

shipping time sucks but once i began using product (3rd day) i began feeling relief from the "forever flu" i have been suffering from. tried stirring into milk. did not work. tried shaking in a shaker. did not mix. used blender and worked great. enjoyed the taste. wish it came with instructions

February 13, 2026
Unprompted review
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Rated 1 out of 5 stars

Poor website. Poor customer service. Poor experience.

Black Forest Supplements did not honor my subscription I tried to place at time of my order on Jan 8, 2026, with a perpetual subscription price of $29.99. All of my attempts to email their customer service were NEVER responded to in regards to my questions as to why the subscription did not go through. Their web form must have been broken that day, because I tried TWICE to place the subscription order, being sure I clicked on the subscribe option. But no indication that a subscription was started. I emailed their customer support and eventually got a response that they were busy trying to fill orders and to be patient. So they did not address my issue at all. The last response from their customer service simply gaslighted that me that I didn’t subscribe at all with my order, with no further help. That is the problem I tried to get help with. I already had an outstanding previous order not yet shipped, so the only reason I placed another order was to start the specially priced subscription. So overall their website and customer service are lousy and this was a very poor experience attempting to resolve my issue. I would not have placed a standalone order if I had known the subscription option was not working correctly, and that I would be ignored trying to resolve it.

*** UPDATE 2026-02-09 ***
Their customer service responded saying they wanted to help resolve my issue. A little back-and-forth with them and I showed them how their website form was broken and misleading. They were once again of ZERO help whatsoever, once again ignoring the issues and questions I had. This time they only said they were going to alert the developers to fix their web form. WOOP-DE-DOO. It's not just the website that's broken. They need to fix their customer support. They didn't address my original issues whatsover. This has been a complete waste of my time.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

What a JOKE of a company...

I saw Paul Joseph Watson promoting this stuff... I can only HOPE he doesn't know what a JOKE of a company he's promoting.

Lets start with a QUARTER of their reviews are 1 star. Mostly due to shipping "issues"... hmmm... shippers are not great in the USA, BUT they're not THAT bad!

Next, from their own website "If you are unsatisfied with your purchase, you may request a refund within 30 days of receiving your order. Refunds are only issued for items returned in their original, sealed condition. We reserve the right to decline a refund if the product has been opened or used. Additionally, we reserve the right to approve or deny refunds at our discretion." - ARE YOU KIDDING ME?! How are you supposed to know whether you're satisfied if you don't OPEN the product and TRY it??!! Heck NO, I will NOT order. I'm going back to to the health ranger to get my cocoa - and I believe HIM when they test their cocoa for heavy metals and more.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Company advertised a free bottle of MNM with purchase.…

Company advertised a free bottle of MNM WITH THE PURCHASE OF COCOA POWDER. Once i completed my order I noticed on the order details the MNM was not listed on my order details. I contacted customer service in order to ensure that I would be receiving the MNM , they told me that offer had already expired when it was definitely still being advertised.

January 27, 2026
Unprompted review
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Rated 1 out of 5 stars

I never received my order

I never received my order. They promised to send a replacement but stopped responding to my communication. This company is a scam.

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

They claim 3-5 days shipping on…

They claim 3-5 days shipping on domestic purchases. It is well past that. They offer NO help. USPS tracking has a label created but no purchandise received yet.
Black Forest won't even help. An they won't cancel.
I personally will no use this company.

January 5, 2026
Unprompted review

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