Having had lens replacement on my eyes i wanted some 100% uv protection polarised sunglasses. Only realised after id ordered that the company was in China so now feel a little foolish.. Glasses ar... See more
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I should have checked the reviews before I bought anything. I’m speaking with someone called Jeanne and I’ve asked four times for the return information and she’s emailed me back without actually doin... See more
DO NOT USE! WEBSITE LOOKS EUROPEAN - IS IN FACT CHINESE. WRONG ITEM WAS DELIVERED, REFUSED A REFUND. AFTER BACK AND FORTH THE BEST OFFER I GOT WAS A 30% REFUND AND I WAS TOLD TO PAY THE POSTAGE COS... See more
Absolutely dreadful. DO NOT USE. Goods are shipped from China. Moroccan law applies. Part of icicosmetic.ltd which has 1 director who is a Moroccan resident - Oussama Ben Zahra. Money back guarante... See more
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Morocco
- blacknorway.com
1.2
Bad
243 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Customer service ignoring emails
December 2021 - ordered & then received boots that were too small. Contacted customer service & asked to exchange. Very helpful at that point. They said a replacement pair would be sent and to keep the originals. That should have set off alarm bells. March - still not received, another email to ask for update. They would chase. May - still no boots, and now summer! Asked for a return address and refund. No reply to email and still no response as of today. I will never order from them again and would advise people not order anything unless you are 100% sure the size is correct.
September 1, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
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Ha ha I should have known better....!!!
Ha ha I should have known better....!!!
Bought a pair of bike goggles. Arrived after about a month. When they did, the were the cheapest nastiest pieces of plastic imaginable And they were broken.
This is where the shenanigans begin....
I contacted blxcknorway via email.
I asked for a refund and was asked to send numerous photos of the broken items. I was offered a replacement but requested a refund. They begged me to reconsider and let them send me another pair. I declined. They then offered me a 30% refund and allowed to keep the broken goggles.....!
Again I declined, so I was instructed to return the broken item for a refund.
The item cost 30 quid and it would have cost me 45 quid to send them back.....!!!!
I have since asked for a 30% refund and keep the useless goggles.
Guess what....!!!?
I've not heard back from them since.ike I said, I should have known better....!!!!
August 11, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Like others the major issues seem to be…
Like others the major issues seem to be sending the wrong sizing, slow delivery times and poor quality product. I too (see other reviews) bought some rapid cycle shoes which were of poor quality. The company site posts 15 5* reviews, many of which emphasise quicker delivery. To be fair their shipping section does say that they send from China and that it takes 7-14 days, 15 in my case. And, the ubiquitous Jeannie does respond quickly to your emails.
July 27, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Should have read the reviews first!
Should have read the reviews first, so would not feel like a victim.
Purchased from them and took forever to arrive. Sizes are ridiculous under, so needed to return.
So they drag out the process and then deny that you are eligible as you are NOW out of time!
There are plenty of professional businesses out there, sadly this is not one of them so stay clear.
July 15, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Terrible item never arrives and they…
Terrible item never arrives and they will not refund DO NOT USE
July 13, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
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Pleasantly surprised …
I ordered some shoes for my daughter and then read the reviews!!! I was not expecting anything to turn up.
I contacted customer service as the tracking didn’t work and I was impressed with how quickly I got a response and a link to enable me to track my parcel from start to finish.
My shoes arrived today, they took about 2-3 weeks to get here, but they are perfect and exactly what I ordered.
My daughter is delighted.
July 6, 2022
Unprompted review
Reply from BLXCK NORWAY
thank you very much for your feedback
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. SCUM. I'M STILL WAITING FOR MY SHOES. WITH FAKE DHL TRACK NUMBER.
July 5, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
This is the worst company ever
This is the worst company ever . Please if you have spare cash to part with give it to a worthy Charity . I find the other reviews very informative and wish I had read them . Issue now in hands of my credit card company.
July 3, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
DISGUSTED
DISGUSTED. Doesn’t even deserve one star. I bought a product online and it came but it wasn’t the right product, i thought it was something else. So I asked for a refund and was told to send them a picture which I did. Then they said that because there isn’t a defect on it I’m not eligible for a refund wth!!! It states online you can refund within 14 days if it’s unused. I’ve bought this to their attention but now I’m just getting ignored... This is so wrong!!! I will NEVER use them again and advise anyone else not to.
June 28, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
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Simple easy transaction
Bought a pet bed. 2 weeks later, received pet bed. Simple. Nothing more to say.
June 15, 2022
Unprompted review
Reply from BLXCK NORWAY
thank you very much for your feedback
Boots ordered
Boots ordered
Wrong size sent
Correct size on way !!!
6 months later
NADA
June 5, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Took money from my bank sent me a…
took money from my bank sent me a message with dhl shipment number which is INVALID they have not responded to my email avoid!
June 2, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Sent the wrong size and didn't cover return postage
EDIT - Blxck Norway took nearly 3 YEARS to reply to my review!! But apparently they "take every concern seriously." You have to laugh at the gaslighting.
Don't EVER use this company and if you do feel compelled to shop with them in a moment of madness, use a credit card company where you can dispute your purchases if something goes wrong. Also be aware you won't get your return postage fees back even if you're returning items due to Blxck Norway's error.
Here were my issues with Blxck Norway:
1. I ordered a supposedly far-infrared (FIR) "winter jacket" (aka gilet or bodywarmer). The jacket was over-priced for the quality it was. You can get a true FIR heat pad for the price of this jacket that is much better quality.
2. Blxck Norway sent the wrong size jacket. The size they sent was 2-3 sizes smaller than the one ordered. I ordered a size to fit a 6ft tall man. The size received fitted a size 12-14 woman.
3. Despite their proven mistake I had to pay for return postage in order to get my refund. Blxck Norway didn't refund return postage.
May 30, 2022
Unprompted review
Reply from BLXCK NORWAY
updated answer:
Hi dear customer,
we are very sorry but we do not use trustpilot in our website, that why we couldnt hear your voice, please accept my apology.
we search for customers reviews about us on third party websites to reach their satisfaction.
please contact me with the same email you placed the order with us and i will absolutely do my best for you.
my name is Ben and i will absolutely do my best for you
Ben, kind regards
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
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Don't put yourself through the trouble of dealing with this "company".
They sent me the wrong size. When you contact customer service someone named Jeannie doesn't read your message properly and tries to upsell you. They also tried to talk me into accepting only a partial refund and keeping the WRONG item they sent me?? They then tried and get me to send the item back to CHINA in exchange for a full refund?! I ended up sending the item return to their London office (as adress is mentioned on their website) and finally got my money refunded but without the return costs ofcourse. Absolutely outrageous experience and will obviously never buy from them again. Even if you're OK with cheaply made products, you're better off going anywhere else to buy them.
May 30, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
AVOID THIS COMPANY
Bought some cycling shoes 'compatible with SPD cleats'. The product that came was a Chinese knock-off copy with rubber soles and totally useless. Was offered 10% refund and the shoes which I refused. They then offered 50% but would only fully refund if I sent them back to China at MY expense (£19.50)!!! Jeannie in customer services appears helpful but doesn't divert from the script. Avoid this firm completely
May 29, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
If I could give them 0 stars I would
If I could give them 0 stars I would.
Poor customer service, parcels take forever to come and there is a strong desire not to refund you.
I had to send proof of postage, then ask them to show proof of receipt so I could prove that I had not had the parcel for longer than 14 days according to their returns policy. Eventually refunded but it was a fight that wasn’t fun, you wouldn’t expect and other companies don’t ask for.
May 28, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
I bought something and when it arrived…
I bought something and when it arrived it was missing items and when I emailed black norway they decide to ignore me
May 16, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
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Appalling company
Appalling company, send damage goods that took over 3 months to deliver, will not give money back. Re send the shoddy item and that took 5 months. Expect you to pay postage for damaged goods.
May 10, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Same story as a lot of other reviews
Same story as a lot of other reviews, wish I had checked them out on trustpilot before I ordered, I bought some spin shoes which arrived and were not as described on their website, when I tried to return they said I had to send them back to China and then said they did not accept any returns at all, they pretend to be British and have a British return address so I sent them back there but they have not refunded, they basically just steal your money.
May 4, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
I ordered a fishing suit £80,waiting a…
I ordered a fishing suit £80,waiting a month to be delivered ,i ordered a medium mens it would have fitted my 8 year old grandson ,the quality of the suit was awful ,after numerous emails and them offering me 30 % and 50 % ,I got a full refund ,stressed me out
May 1, 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
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