I almost guessed my frame size but messaged customer service first, thankfully. They told me to check the numbers inside my old glasses and match them close, worked perfectly. The lens options looked... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Competitiveness of the product, quality and price is amazing! Received my first pair of glasses within a week and absolutely no issues. They felt great straight away!
Company replied
Kijk uit. Dear Pascal, Thank you for your message. We confirm that we will take the necessary steps to proceed with the deletion of your account in this case. We wish you a wonderfu... See more
Company replied
I was about to guess my frame size bad idea. I contacted customer service not expecting much, honestly. The woman I spoke to was incredibly patient. She explained that if I already have glasses I lov... See more
Company replied
Company details
Written by the company
Blacksheep connects the world directly with manufacturers, offering fashion-forward and prescription glasses without traditional retail markups. We focus on design, quality, and accessible pricing. Frames from $2.95 Lenses at $5 Progressive at $25 -- Blacksheep vous connecte directement aux fabricants pour proposer des lunettes de vue sans intermédiaires ni marges excessives. Du design, de la qualité et des prix révolutionnaires. Montures à partir de 2,95 € Verres à 5 € Progressifs à 25 €
Contact info
Hong Kong
- hello@blacksheep.io
- blacksheep.io
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional and top-notch quality
First time purchasing prescription glasses online and it will not be the last. The website looks as professional as the product itself and the whole purchasing process is very clear. Thank you!
November 13, 2025
Unprompted review
Reply from Blacksheep
Hello,
Thank you so much for your kind words. We’re delighted to hear that your first experience ordering prescription glasses online with us was such a positive one. It’s great to know you found the website and process clear and professional.
We truly appreciate your trust and look forward to seeing you again soon.
Best regards,
The Blacksheep Team
Super cute and affordable!
The glasses are great, mine cost €40 and are fully customised, both my eyes need quite different strengths and I also got photochromic lenses, so for this price it’s an absolute steal. I wish I could upload photos to show just how nice these glasses are. If you’re doubting it, just buy a pair to test the brand out and I guarantee you won’t be disappointed.
October 17, 2025
Unprompted review
Reply from Blacksheep
Hello Stella,
Thank you so much for your fantastic review! We’re thrilled to hear that you’re happy with your fully customized glasses and the photochromic lenses. It’s great to know that you see the value in what we offer — delivering quality and style at an unbeatable price is exactly what we aim for.
We really appreciate your recommendation and hope your glasses continue to impress.
Best regards,
The Blacksheep Team
BLACK SHEEP my new fave glasses company
From start to finish I received the most helpful & attentive service from your chat bot! then the advisor Ronny looked after my order making this experience really fast and effective. I wanted to order a simple tortoiseshell frame with my prescription not spending fortunes because my previous frames has scratched and this was a replacement pair. They arrived 8 days later. My emails were answered really fast with any enquiries along the way! what a fab company and service. I have already recommend you to my sister and friends. I love my frames and they even come in a cute box with a cleaning cloth. 10/10. Thanks again.
November 10, 2025
Unprompted review
Reply from Blacksheep
Hello Abi,
Thank you so much for your amazing review! We’re thrilled to hear that your experience, from the chatbot to Ronny’s support, was fast, helpful, and enjoyable. It’s great to know your tortoiseshell frames arrived quickly and that every step of the process, including our email responses, met your expectations.
We’re delighted that you love your new glasses — and that the little extras like the box and cleaning cloth added a nice touch! Thank you also for recommending us to your sister and friends; it means a lot to the whole team.
10/10 feedback like yours keeps us motivated — we truly appreciate it!
Best regards,
The Blacksheep Team
Look no further...
wow very impressed will definitely be doing future business with them.
October 31, 2025
Unprompted review
Reply from Blacksheep
Hello there, thank you for this amazing feedback! We’re thrilled to hear you’re impressed and even more excited to know we’ve earned your trust for future orders - knowing you’ll be coming back means we’re doing things right
Kind regards,
The Blacksheep team.
Really pleased
Excellent high quality glasses delivered within days. Would certainly use Blacksheep again
October 30, 2025
Unprompted review
Reply from Blacksheep
Thank you for the excellent review David and look forward to seeing you on our website again soon
Cheers,
The Blacksheep Team
Get them!!
So, so, so good!!! They did a great job. The shipping was good, the lenses are so effective and the frames are super nice and accurate as well. These are even better than glasses you’d receive at vision works, the anti glare is also really good as well. They are beyond affordable I wouldn’t expect them to work this well!
September 12, 2025
Unprompted review
Reply from Blacksheep
Thanks for the amazing feedback — we're so glad you're impressed. We work hard to make high-quality, stylish, and affordable glasses, so it’s great to hear they’re exceeding expectations. Enjoy your new frames, and we’ll be here when you’re ready for your next pair!
Very good quality
Titanium frame, high quality .
Quick delevery, customer service 6 stars!
And last but not least: a very good vieuw.
Thanks.
October 6, 2025
Unprompted review
Reply from Blacksheep
Hello Eddy, We Love it! Titanium toughness, lightning-fast delivery, and a 6-star smile from our team? We’re blushing! Enjoy the view — it’s all yours!
Great Quality perfect glasses
Great Quality perfect glasses! And greatest customer service with personal contact by mail! Thank you for all your help! I will place a new order Soon ….
September 3, 2025
Unprompted review
Reply from Blacksheep
Thank you so much for the kind words! We're thrilled you love the glasses and had a great experience with our team. We can’t wait to help you with your next order!
A worth to trust new company
I ordered two pairs of titanium glasses.
Today, at last, I have them. It took a long time until my order arrived, but that was not blacksheep's problem.
The glasses are great, they look good and seem to be of high quality. They are as shown in the pictures of the website.
As they are from titanium, I expect them to be long lasting.
I have to make a special comment about the customer service the company offers.
Very profesional, with patience and a great help. As I wrote it took a long time until my order arrived and I contacted customer support many times.
At some point I was quite rude,and I lost my patience, but Ronny from customer support handled the situation in an extremely professional way.
I for sure recommend the products of the company and the company.
The pros I have to point out are the quality of the products and the customer support service.
What I would like to see improved:
The logistics is one. I received an invalid tracking link but that was the fault of the transportation company.
The presentation of the products is the other.
In my opinion there should be more pictures of the products and some more details as description.
I am giving a 5 stars rating as the leader overall experience was excellent.
The company is new and I am sure they will improve in the future.
I intend to order again soon.
August 27, 2025
Unprompted review
Reply from Blacksheep
Thank you so much for your detailed and thoughtful review!
We’re thrilled to hear you’re happy with your titanium glasses and that Ronny and our customer support team were able to assist you professionally and patiently. We really appreciate your understanding regarding the shipping delays and the hiccup with the tracking link—sometimes logistics have their own plans!
Your suggestions about adding more product photos and details are noted and will definitely help us improve.
We look forward to welcoming you back for your next order soon!
Thanks again for recommending us and for the 5-star rating!
The quality of the acetate frames is…
The quality of the acetate frames is okay for the price. However, the lightly tinted black lenses are not great. When looking in the mirror, you can see a shimmering reflection on the lenses. Additionally, the temples were not parallel at all, causing the frame to be misaligned on my face. This has happened before with Polette, but this time the deformation was quite noticeable. It was impossible to wear them like that. While they are very affordable, especially for someone with significant nearsightedness, the lens quality definitely needs improvement. They're fine as backup glasses, but not for daily use.
August 4, 2025
Unprompted review
Reply from Blacksheep
Hello ccdd, thank you for your feedback on the order you have received from us. Under your alias we can not retrieve your order and we would like to understand your comments in more detail. Would it be possible to contact our customer service team on hello@blacksheep.io or provide us more information and we would be happy to assist you further. We look forward to hearing from you - The Blacksheep team.
100% satisfied
I ordered 3 eyeglasses. They arrived very well and are very beautiful. 100% satisfied. Many thanks Blacksheep.
July 22, 2025
Unprompted review
Reply from Blacksheep
Thank you so much for your kind words! We're thrilled to hear you're 100% satisfied and loving your new eyeglasses. We truly appreciate your support!
Unexpected, awesome !
Easy to order, fast delivery, good products, very nice prices, everything that we want !
Thank you the Blacksheep revolution
July 14, 2025
Unprompted review
Reply from Blacksheep
Hello Lex and thank you for the amazing review - we are glad you joined the Blacksheep revolution!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.