Blackship.com Reviews 1,736

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, speed, and careful packaging, ensuring items arrive securely. Many appreciate the transparent communication, with timely updates on package status, and find the website easy to navigate, especially for first-time users. The pricing is often highlighted as competitive, and the ability to consolidate items from multiple sources is a significant benefit for many. However, some customers also noted occasional delays in processing and shipping, with a few experiencing extended waiting times for consolidation. There were also mentions of handling fees and shipping costs being higher than expected for certain couriers or smaller packages, leading some to seek alternative services.

What people talk about most

Service

Consumers find service to be positive, highlighting its reliability, speed, and helpfulness. Many reviewers... See more

Delivery service

Users describe positive interactions with delivery service. Many customers appreciate the fast shipping... See more

Price

Customers consistently note positive experiences with price. Many reviewers find the prices reasonable and... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the platform's ease of use and... See more

Product

People report positive experiences with product, consistently praising the secure and careful packaging. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Blackship for 10 shipments now, every single time they remind me why I use them. Best in the market and without them I wouldn't bother buying from Japan. They put ALL American reshipper comp... See more

Company replied

Rated 5 out of 5 stars

Blackship's friendly staff have helped rectify any issues and made sure communication was top tier. I had requested photos and the system had said it wasnt possible so I redid the request. They contac... See more

Company replied

Rated 5 out of 5 stars

The site was as described , a proxy site. I was given the needed information to properly use the site. I only wish for an option for gift items (for example if the seller give a gift for buying certai... See more

Rated 5 out of 5 stars

I transferred to Blackship because they offer more shipping options. They also allow 'pick up at the warehouse ' option so it was convenient when I visited Jp. Their customer service is always he... See more

Company replied


Company details

  1. Freight Forwarding Service
  2. Group Buying Service

Written by the company

Here is a robust, keyword-optimized description for Blackship.com, designed to capture search traffic for terms like "Japanese forwarding service," "reshipper Japan," and "Japan address." It maintains the professional tone of the Japan Rabbit description but focuses on the "DIY" aspect that separates Blackship from a proxy service. --- ### Blackship - Official Trustpilot Description **Blackship is the premier package forwarding service from the creators of White Rabbit Express, designed for those who want full control over their shopping in Japan.** While our sister service, **Japan Rabbit**, buys items *for* you, **Blackship** puts you in the pilot seat. We provide you with your own personal Japanese address, allowing you to shop directly from thousands of Japanese websites—even those that don't ship internationally—and have your items forwarded to your doorstep anywhere in the world. **Your Personal Address in Japan** Sign up in minutes to receive a unique address in Yokohama. Use this address to shop on your own terms at your favorite Japanese stores, including: * **Marketplaces:** Amazon Japan, Rakuten, and Yahoo! Shopping. * **Fashion & Streetwear:** ZOZOTOWN, Uniqlo, GU, and exclusive boutique brands. * **Collectibles & Hobbies:** Surugaya, Pokemon Center, Animate, and Bandai. * **Crowdfunding:** Makuake and Campfire campaigns. **Why Blackship is Different** We go beyond simple reshipping with industry-leading features designed for serious shoppers and collectors: * **Smart Consolidation:** Combine multiple packages from different stores into a single shipment to save up to **50% on international shipping costs**. * **90 Days Free Storage:** Take your time to shop. We store your packages securely in our climate-controlled warehouse for up to 90 days free of charge, giving you ample time to wait for pre-orders or build a haul. * **Customization Requests:** We offer specialized handling options including **Photo Requests** (to verify condition before shipping), **Price Tag Removal** (for gifts), **Invoice Removal**, and **Discreet Packaging**. * **Rewards Program:** Earn points with every shipment through the **Blackship Rewards** program to unlock shipping discounts and exclusive benefits. **Flexible Shipping & Local Pickup** We offer a wide range of shipping carriers to suit your budget and timeline, including **FedEx, DHL, and Japan Post** (EMS, Airmail, Surface). Uniquely, for customers visiting Japan, we also offer a **"Pick Up from Blackship"** service at our Yokohama facility. **Trusted by Thousands** With a 4.9/5 rating and over 1,600 reviews, Blackship is the trusted partner for anime fans, car enthusiasts, and global shoppers who demand speed, safety, and transparency. Our intuitive web app makes managing your inventory and customs declarations effortless, backed by our English-speaking support team based right here in Japan. **Shop Japan. Ship World. Blackship.**


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great shipping option based in Japan

Great shipping option based in Japan. I often buy from multiple sources in Japan so get everything sent to Blackship to consolidate. Clearly stated shipping options and easy to use customs forms. Add to that great pricing and quick postage. What’s not to like? 5 stars.

October 28, 2025
Rated 5 out of 5 stars

Great service

Friendly staff with great communication. I requested photos of serial codes during the kpop handling process and the staff has kindly sent me the photos. All of my consolidated items were neatly packed as well. I have used Blackship for a few years and will continue to use this service. Highly recommended.

November 25, 2025
Rated 5 out of 5 stars

Another fantastic experience

The people at Black ship really know their stuff there for you when you need help to help you walk through any issues you might have really easy to communicate with one of the best forwarding services from Japan.

December 1, 2025
Rated 4 out of 5 stars

Some learning curve, but lots of help available.

Really smooth experience using this service. There are a lot of steps involved, but they're all laid out pretty simply and directly, and I found the instructions on how to read and use the Blackship address extremely helpful.

There were still a couple of things that I found a bit difficult to navigate (understanding what kind of address it was: office or other) when filling out the form, but there were no problems with sending the package.

The price is also pretty reasonable: as someone who lives in a place where I expect to pay pretty high shipping prices when ordering from overseas, Blackship's fees plus the delivery fees from the store totalled to about what I would have expected to pay if I'd been able to ship direct from the store.

I think I'm going to be aiming to do fewer orders, but ordering a few things at once and getting Blackship to consolidate them, as it seems the most cost-effective route, but overall, really happy with it so far.

November 25, 2025
Rated 5 out of 5 stars

Great compagny

Such a great service. Fees are decent, the packing of your items are always done with care and ships rapidly.

November 25, 2025
Rated 5 out of 5 stars

Incredible

Blackship is essential to my venture and for fulfilling my hobbies. It gives us complete control of our package which I value the most. However their non priority (priority is paid) orders have slow processing time of 3-5 days,so I wish if they could improve that. Other than that it is awesome and very highly recommended.

November 25, 2025
Rated 5 out of 5 stars

My package arrived without any issues

My package arrived without any issues. I applied for their invoice removal service but was not fulfilled, but they were quick to give me a refund since the mistake was on their part. Really happy with their service

November 25, 2025

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