Outstanding price & customer service! I placed the order & received tracking information less than 24hrs later. Then, my items arrived at my door a few short days later! I immediately assembled & st... See more
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Review summary
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Blazzing Fire customer service Awesome! First, Blazzing Fire's prices were the best I could find on the internet and much better than local companies. Second, I got a discount coupon. When it did... See more
World class customer service! Michelle was absolutely amazing. She was courteous and patient with me and worked with me throughout the entire purchase. She had accurate answers for every questio... See more
Selected my purchase and my order was confirmed and shipped in a timely fashion..very nice free shipping as it was a large box..Sale price was definitely part of my decision..I had been searching this... See more
Company details
- #2 of 10 best companies in Fireplace Store
- #33 of 167 best companies in Furniture Store
Written by the company
Blazzing Fire has over 100 years of combined industry experience. We are one of the Midwest’s largest Fireplace and Hearth companies and we search the nation to find the very best in the Fireplace, Chimney, Outdoor Living and Hearth world to bring you a broad selection of quality items.
Contact info
2141 Internationale Pkwy, 60517, Woodridge, United States
- 866-238-9228
- customerservice@blazzingfire.com
- blazzingfire.com
4.8
Excellent
761 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Perfect Experience!
Could not happier with my experience ordering my fireplace. I have been watching this particular unit for about three years and caught it at an amazing price. It shipped right away and arrived by FedEx freight on time without even so much as a speck of dust on the box. I cannot wait to install it!
October 11, 2025
Total said $30 charged my card $36
October 18, 2025
Reply from Blazzing Fire
Dear Jolene,
It appears you may have left this review on the wrong company. Your recent order with Blazzing Fire was processed using your PayPal account, not a credit card.
The total of your order for the Fireplace Glass Cleaner with Blazzing Fire was $41.98 and that is exactly what was processed through your PayPal account.
We hope you are able to resolve whatever issue you have with the other company. However, we can assure you that the correct amount for your order was processed... no more, no less.
If you would like to discuss this issue with us, we can be reached at 866-238-9228.
Sincerely,
The Blazzing Fire Team
Great customer service- fast shipping
Great customer service- fast shipping, real people not chatbots! Super great company
October 15, 2025
Great price, great support
I had a great experience with them, not only did they have the best price for my fireplace insert but the support was top notch. I called and messaged in a few times, they were SO helpful.
October 10, 2025
Customer Service Excellence
The customer service was quick with email replies and we received our order quickly too. Very happy with the price and service!
October 2, 2025
customer service person
Their customer service person was knowledgeable and professional.
She answered all my questions about using her company’s product.
October 9, 2025
Very Easy to work their website and…
Very Easy to work their website and place order. Delivery is prompt. Prices are very reasonable.
September 30, 2025
Easy ordering online and extremely fast…
Easy ordering online and extremely fast shipping. I would DEFINITELY use them again and tell everyone I know how great they are.
September 30, 2025
So I’m not really impressed with this…
So I’m not really impressed with this insert I think it should have another log on it to cover up those silver petals that roll around that make the blaze and also I’m disappointed with the amount of heat. It’s pushing out that was the reason I wanted it my $99 one at Amazon pushed out more heat than this one although it did break so it was cheap. I thought if I spent a little more money, I get a better product but I’m a little disappointed.
September 29, 2025
Top notch company
They had the exact product I was looking for at a great price. Delivery was quick. Veteran owned!
October 6, 2025
They were a big help to assist me in…
They were a big help to assist me in purchasing my fireplace. I love it. And thanks for also installing the remote pilot control as well! Great company and great service....
September 30, 2025
Product arrived quickly and exactly as…
Product arrived quickly and exactly as advertised easy to setup and use. It looks great and very realistic. Im enjoying the ambience of my fireplace Cheers
September 29, 2025
Everything is better than expected
Everything was great explaining everything to the buying part to the installation part great service throughout and fast delivery
August 25, 2025
On sale ..happy with Blazing Fire
Selected my purchase and my order was confirmed and shipped in a timely fashion..very nice free shipping as it was a large box..Sale price was definitely part of my decision..I had been searching this product on line..several companies carry thisitem but Blazing Fire seemed to me to be customer friendly..
September 15, 2025
The dimension and height was correct…
The dimension and height was correct would buy it here again.
September 6, 2025
Everything went extremely well
Everything went extremely well, and I was able to keep tabs on the order.
September 7, 2025
Product purchase
Simple really, but they were quick to responds. And felt like my order was really appreciated. If I have any issues don’t have concerns about it being handled.
September 6, 2025
Nice price and good delivery service.
August 30, 2025
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