Bleap Reviews 

Worst service in the world, after waiting for 3 weeks to get verified, the support seems that only 1 person is working on it, constantly telling me that the account is already verified and I could not do any operation as the verification windows pops up. Its embarrasing, probably they are selling our data.

Best CreditCard Solution ever. Cc iban and cryptowallet. Cashback ... no transaction on my uk trip were declined. I am impressed.

Works as described, including cashback withdrawals - really satisfied.
Only drawback is inability to get a physical card, but virtual works flawlessly so no need actually.

Like some other users, I tried to restore access to my Bleap account and submitted two support requests. Unfortunately, I received no response.

Not ideal, of course, but not a major issue either, since there are plenty of better services than Bleap. In that sense, the lack of support made the decision to move on much easier.

A despicable company with no real support team, where you can never reach anyone, you can't close your account, and they constantly send SPAM emails without offering an "unsubscribe" option.

I really don't understand the low rating here.
I love Bleap. Use it to swap and send to my hot wallets. Use it for hotel bookings and other holiday stuff. It's great and works cheap and fast.

I'm speechless. I want to restore access to my account, but support hasn't responded or reacted in any way for over three days. Apparently, this is yet another hyped-up scam project with a smart crypto wallet.

Whats wrong with complaince. Terrible verification process. Asking so much questions.

I provided my passport and my last 3 months of bank statements as requested for KYC verification, only to receive the message: "We can't onboard you because we're unable to verify who you are."

This is the first time a crypto app has ever refused my application. I received no updates, no meaningful support, and was left waiting for nearly 4 days before being rejected without a proper explanation.

What makes this even more frustrating is that the company requested highly sensitive personal documents, including my passport and bank statements, yet failed to provide any clear reason for the refusal. As a UK based company handling customers' personal data, I would expect greater transparency and fair treatment throughout the verification process.

I will be submitting a Subject Access Request to obtain the information held about me and to better understand how my personal data was processed. I am also considering raising concerns with the Information Commissioner's Office (ICO) regarding the handling of my data and the lack of transparency surrounding the decision.

If you're considering using this platform, be aware that you may be asked to provide extensive personal documentation, wait several days, and still be rejected without a clear explanation.

Based on my experience, I cannot recommend this service.

I've been holding my refund money for 80 days. It's a crappy institution! I hope you take the 80 euros seriously.

Stay away from Bleap. There is no customer support, and unlike other companies, they don’t even respond to feedback on Trustpilot.
I couldn’t find any support contact on their website. I only discovered the hidden chat by opening a FAQ and clicking on the dissatisfied emoticon—but the only response you get is: ‘You will be notified here and by email.’ I'm still waiting.
So if there is no customer support when opening an account, the team will surely disappear when a problem occurs while using Bleap.

Unreliable company. Their helpdesk is virtually non-existent, and any critical comments on social media are immediately deleted, followed by a block. Stay far away from them!

Really really bad!!! I had my client send me payments via sepa transaction and the funds haven't arrived. My client double checked if all datas where filled in correct but the funds just seemed to have disappeared. Now I guess it would be possible to follow the trail and find the funds if there was anyway of contacting bleap but I'm sending out support tickets after support tickets!!! NO ANSWER. This is not trustworthy for a financial institution whatsoever. If you need a reliable financial service definitely don't work with bleap. Just upsetting and even when you tell that you consider not to continue with bleap....they don't care. As if they don't need customers. It's as if you are talking to an empty space , noone there to receive your questions or complaint. Really frustrating 💔💔💔
Update: they finally got in contact and explained to me that only transfers in my name into the bleap account are possible, so no client payments possible. When I researched on the internet it was said that everyone could send funds via my IBAN. Ok, fair enough I should have known but still the ball breaker is the lack of communication!!!

Scam, invited 10 friends and i get only for 1 friend 5 euros, support very bad slowly

Pros:

The card is issued quickly and is convenient to use. There’s no physical card yet, but you can get a virtual one instantly.

There’s cashback — it was recently reduced from 2% to 1%, but there are ongoing promotions with up to 20% cashback on specific spending categories.

Depositing and exchanging USDT to EURA within the app works fast and smoothly, with a good exchange rate.

Cons:

Customer support is very slow — you may have to wait a day or more for a reply.

The “non-custodial wallet” feature doesn’t actually work, especially with a Ledger wallet on the Ethereum network. The wallet can be linked in the app, but you can’t spend from it or top up your account using it. It might work better on the Arbitrum network, but not with Ethereum, and they won’t explain the reason.

The USDT-to-EURA exchange is limited by the number of transactions you can make per month.

Their official Telegram channel is full of scammers. If you post about a problem there, you’ll get flooded with private messages from people pretending to be Bleap support, sending phishing links under the guise of helping you.

I've been using Bleap for about a couple of months. As far as I've seen, everything has always gone smoothly. I've added funds, withdrawn funds, and gotten cashback without any problems. Excellent product!

support is slow need more attention even during weekends should exist

Hola. El día 3 de diciembre, active la cuenta en Bleap. He realizado con éxito todos los pasos de la verificación. El día siguiente (4 de diciembre) he realizado un ingreso con transferencia bancaria de 13000 euros. El día 5, ellos han recibido mi depósito, pero lo dejaron con estado "Procesando". Pensé que esto era parte de la verificación de Bleap y quizá requiere un tiempo para validarlo. Así pasaron 3 días hasta que recibí un mensaje por parte del chat privado de ellos (una agente llamada Tina) donde decía que mi depósito era muy alto y que necesitaba más información y algún documento que podría ser justificante de nómina, venta de bienes, inversiones, etc. Le contesté a su pregunta y adjunté un extracto bancario del 2025 y justificante de la nómina. Llevo desde el día 5 esperando respuesta, pero ningún resultado. Me he puesto en contacto con ellos vía correo electrónico y tampoco tengo una respuesta. Este servicio es pésimo. Lo peor de todo es que no tengo los fondos en mi banco, pero tampoco en Bleap en mi balance. De repente mi cuenta está "bajo verificación" sin ningún motivo, y mis fondos hace 4 días, pendiente. No las puedo enviar en el banco, no las puedo transferir en otro monedero porque me tienen el dinero RETENIDO. Tengo todo documentado. ¡NO RESPUESTA, NO SOLUCIÓN, NADA!

******

Hello. On December 3rd, I activated my Bleap account. I successfully completed all the verification steps. The following day (December 4th), I made a bank transfer deposit of €13,000. On the 5th, they received my deposit but left it with a "Processing" status. I thought this was part of Bleap's verification process and perhaps required some time to validate. Three days passed before I received a message from their private chat (an agent named Tina) stating that my deposit was very high and that she needed more information and some documentation, such as proof of income, sales of assets, investments, etc. I replied to her question and attached a bank statement from 2025 and proof of income. I've been waiting for a response since the 5th, but haven't received anything. I've contacted them via email and haven't received a response either. This service is terrible. The worst part is that the funds aren't in my bank account, nor are they showing up in my Bleap balance. Suddenly my account is "under verification" for no reason, and my funds have been pending for four days. I can't send them from the bank, I can't transfer them to another wallet because they're holding the money. No response, no solution, nothing!

That's a great growing company. The only lack for now that because of that growth there is some cons in support respone time. Other than that it's the best product.