Bleap Reviews 35

Whats wrong with complaince. Terrible verification process. Asking so much questions.

I provided my passport and my last 3 months of bank statements as requested for KYC verification, only to receive the message: "We can't onboard you because we're unable to verify who you are."

This is the first time a crypto app has ever refused my application. I received no updates, no meaningful support, and was left waiting for nearly 4 days before being rejected without a proper explanation.

What makes this even more frustrating is that the company requested highly sensitive personal documents, including my passport and bank statements, yet failed to provide any clear reason for the refusal. As a UK based company handling customers' personal data, I would expect greater transparency and fair treatment throughout the verification process.

I will be submitting a Subject Access Request to obtain the information held about me and to better understand how my personal data was processed. I am also considering raising concerns with the Information Commissioner's Office (ICO) regarding the handling of my data and the lack of transparency surrounding the decision.

If you're considering using this platform, be aware that you may be asked to provide extensive personal documentation, wait several days, and still be rejected without a clear explanation.

Based on my experience, I cannot recommend this service.

I've been holding my refund money for 80 days. It's a crappy institution! I hope you take the 80 euros seriously.

Stay away from Bleap. There is no customer support, and unlike other companies, they don’t even respond to feedback on Trustpilot.
I couldn’t find any support contact on their website. I only discovered the hidden chat by opening a FAQ and clicking on the dissatisfied emoticon—but the only response you get is: ‘You will be notified here and by email.’ I'm still waiting.
So if there is no customer support when opening an account, the team will surely disappear when a problem occurs while using Bleap.

Unreliable company. Their helpdesk is virtually non-existent, and any critical comments on social media are immediately deleted, followed by a block. Stay far away from them!

Really really bad!!! I had my client send me payments via sepa transaction and the funds haven't arrived. My client double checked if all datas where filled in correct but the funds just seemed to have disappeared. Now I guess it would be possible to follow the trail and find the funds if there was anyway of contacting bleap but I'm sending out support tickets after support tickets!!! NO ANSWER. This is not trustworthy for a financial institution whatsoever. If you need a reliable financial service definitely don't work with bleap. Just upsetting and even when you tell that you consider not to continue with bleap....they don't care. As if they don't need customers. It's as if you are talking to an empty space , noone there to receive your questions or complaint. Really frustrating 💔💔💔
Update: they finally got in contact and explained to me that only transfers in my name into the bleap account are possible, so no client payments possible. When I researched on the internet it was said that everyone could send funds via my IBAN. Ok, fair enough I should have known but still the ball breaker is the lack of communication!!!

Scam, invited 10 friends and i get only for 1 friend 5 euros, support very bad slowly

Pros:

The card is issued quickly and is convenient to use. There’s no physical card yet, but you can get a virtual one instantly.

There’s cashback — it was recently reduced from 2% to 1%, but there are ongoing promotions with up to 20% cashback on specific spending categories.

Depositing and exchanging USDT to EURA within the app works fast and smoothly, with a good exchange rate.

Cons:

Customer support is very slow — you may have to wait a day or more for a reply.

The “non-custodial wallet” feature doesn’t actually work, especially with a Ledger wallet on the Ethereum network. The wallet can be linked in the app, but you can’t spend from it or top up your account using it. It might work better on the Arbitrum network, but not with Ethereum, and they won’t explain the reason.

The USDT-to-EURA exchange is limited by the number of transactions you can make per month.

Their official Telegram channel is full of scammers. If you post about a problem there, you’ll get flooded with private messages from people pretending to be Bleap support, sending phishing links under the guise of helping you.

I've been using Bleap for about a couple of months. As far as I've seen, everything has always gone smoothly. I've added funds, withdrawn funds, and gotten cashback without any problems. Excellent product!

support is slow need more attention even during weekends should exist

Hola. El día 3 de diciembre, active la cuenta en Bleap. He realizado con éxito todos los pasos de la verificación. El día siguiente (4 de diciembre) he realizado un ingreso con transferencia bancaria de 13000 euros. El día 5, ellos han recibido mi depósito, pero lo dejaron con estado "Procesando". Pensé que esto era parte de la verificación de Bleap y quizá requiere un tiempo para validarlo. Así pasaron 3 días hasta que recibí un mensaje por parte del chat privado de ellos (una agente llamada Tina) donde decía que mi depósito era muy alto y que necesitaba más información y algún documento que podría ser justificante de nómina, venta de bienes, inversiones, etc. Le contesté a su pregunta y adjunté un extracto bancario del 2025 y justificante de la nómina. Llevo desde el día 5 esperando respuesta, pero ningún resultado. Me he puesto en contacto con ellos vía correo electrónico y tampoco tengo una respuesta. Este servicio es pésimo. Lo peor de todo es que no tengo los fondos en mi banco, pero tampoco en Bleap en mi balance. De repente mi cuenta está "bajo verificación" sin ningún motivo, y mis fondos hace 4 días, pendiente. No las puedo enviar en el banco, no las puedo transferir en otro monedero porque me tienen el dinero RETENIDO. Tengo todo documentado. ¡NO RESPUESTA, NO SOLUCIÓN, NADA!

******

Hello. On December 3rd, I activated my Bleap account. I successfully completed all the verification steps. The following day (December 4th), I made a bank transfer deposit of €13,000. On the 5th, they received my deposit but left it with a "Processing" status. I thought this was part of Bleap's verification process and perhaps required some time to validate. Three days passed before I received a message from their private chat (an agent named Tina) stating that my deposit was very high and that she needed more information and some documentation, such as proof of income, sales of assets, investments, etc. I replied to her question and attached a bank statement from 2025 and proof of income. I've been waiting for a response since the 5th, but haven't received anything. I've contacted them via email and haven't received a response either. This service is terrible. The worst part is that the funds aren't in my bank account, nor are they showing up in my Bleap balance. Suddenly my account is "under verification" for no reason, and my funds have been pending for four days. I can't send them from the bank, I can't transfer them to another wallet because they're holding the money. No response, no solution, nothing!

That's a great growing company. The only lack for now that because of that growth there is some cons in support respone time. Other than that it's the best product.

My card simply disapeared from the APP and the payments got refused without reason. I tried to contact the support by chat on APP and I got no replay in 5 days now.

Bleap is one of the 1st self-custodial wallet that looks like a neo-bank.

The app is still in beta, but since February 2025, I use the app on a daily basis with its Mastercard.

Bleap offers a very a smooth on/off ramp experience with no fees.
Basically everything you do is on-chain but without fees. When your in the crypto world, this is huge.
Of course some restrictions apply for such an amazing service, such as a limited number of time you can move your money between main account and vault account per month, or the cashback limited to 10$/month. Or access only to some curated on-chain protocols.
But you can send your token to your personal wallet, outside of bleap for no fees.

The team is responsive and thus is the support.
I charge or withdraw my account without friction. Some customers may find some frictions but it is limited to specific situations and the team addresses these issues very quickly

I have tried Cryptocom, Plutus, bnb card, Nexo, Gnosis, TR, blackcat, renegade, blockfi, Bybit, holyheld and many more. All garbage. They all had the same problems.

1. very expensive and often stupid tokenomics
2. over-complex system (regarding rewards and other) their reward system would always fail in the long run
3. bad UI/UX

Bleap is the first solution that not only took a much more sophisticated approach at loading up the card with crypto (this is truly web3) no, the reward system is free to engage with, and it is not over the top, where one could expect it to fail.

First time I feel good using a startups card solution.

I'm really sad to see bad reviews when Bleap is absolutely amazing. But yk, the very few unhappy customers always shout a lot, unfortunately.

Bleap is very great: super easy to create your MPC wallet and deposit funds, and switch from USD to EUR with no fees.

The card works without any issues, the 2% cashback is wonderful ($10 limit/month, $15 if you refer friends) is juicy and the earn products are perfect. My funds stay there earning, and when I need money, I withdraw and use it to pay, so super efficient.

The comments below on support, tbh I don't understand. I've used it a lot for questions, submitting bugs, or when I changed my phone number, always fast answer and helpful; you've got a real human, not a bot. And the best is that founders are super accessible in the TG group and answer all your questions.

100% recommend bleap, best crypto card i've used so far, and trust me i've tried a lot (binance, crypto.com, plutus etc...)

IMHO the best crypto card (and app). No fees (really!), savings account, cashback, 0% fx spread, crypto trading, smoothly working around the world ... really the best.

I’ve been using the app for a while, and while it seemed reliable at first, it’s gotten worse over time. I currently have $2.85 in cashback stuck due to a supposed "limit" that makes no sense — the app itself shows I still have a $35 withdrawal cap. On top of that, there’s a €10.08 transaction stuck in limbo, and the only reply I got was to wait 30 days, with no real guarantee.

The app is buggy — buttons often don’t respond unless you clear cache or restart. Support replies every 48h if you insist, and emails are completely ignored.

It’s frustrating that a company handling money has such poor customer service and an unreliable platform. For now, I just have to wait and “hope” they return what they owe, but I wouldn’t recommend this app to anyone who values their time or money.

I'm actually regretting opening this wallet. It's been 15 hours I'm waiting for 1 USDT transfer. Support non existent. I'm just so frustrated. I should have done more research.

does not work. absolutely dead support. nothing more to say.

upd: six month reaction time here says enough as well.