The portable scooter is fantastic and has enabled a revolutionary change. It takes some time to learn how the product works, and to understand certain noises and manual brakes etc. It is not always, i... See more
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Overall satisfied with the purchase and the on-line information on the Blimo website as well as the method of payment (Klarna). DHL-driver had not been really well-prepared for the home delivery t... See more
My neighbour has a Blimo mobility scooter and it had a problem with the battery system. I reached out to Blimo support and received a prompt reply with all of the information I needed to order and rep... See more
Your custumservice person coudent help me at all. He had only 3 golden to repeat every 5 seconds. We have a deal with our transport company 1 to 5 days for making a delivery. He repeat this fras at le... See more
Company details
Information provided by various external sources
Hjälpfordon för privatpersoner, företag & industri Vår målsättning är att erbjuda ett brett sortiment av hjälpfordon till Sveriges lägsta priser. Detta utan att tumma på kvalitet och service. Våra låga priser möjliggörs av att vi gör våra inköp direkt hos tillverkaren och säljer direkt till slutkund via Internet. Med låga omkostnader kan vi hålla betydligt lägre priser. Vi har funnits på den svenska marknaden sedan 2005. Vi har lång erfarenhet av inköp i Asien och har byggt upp goda relationer till våra leverantörer. Vi kan således garantera produkter av högsta kvalitet. Våra relationer till tillverkaren innebär även att vi har tillgång till reservdelar och teknisk support på alla våra produkter. Detta är en trygghet inför framtiden. Vi finns i Norrtälje, 45 minuters bilväg från Stockholm. Boka gärna en tid för demonstration av våra produkter! Adressen till vårt varulager är: Nordbutiker i Sverige AB Gösvägen 28 761 41 NORRTÄLJE
Contact info
Gösvägen 28, 76141, Norrtälje, Sweden
- 08-123 507 20
- info@blimo.se
- blimo.se
4.2
Great
668 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Tech issues- no customer support available
Hi Blimo, i have submitted a service request through the request form on your website- if you do not receive the request- check your back office flows.
Update 1. After one week of waiting on the customer support team they finally sent me an email: have you followed the manual and charged your newly purchased electric equipment.
Have a nice weekend
No flipping comments at all - I will wait one week more for the next question - maybe I didn’t check tire pressure……
_________________
Request:
Unfortunately, it appears that a public review is the only effective way to reach your customer service. Your phone lines closed for well over a year, why keep a phone number on your website?, after frustrating “service” by a chatbot, I have sent you a contact form request -and then received an automated reply stating that a response may take up to four working days. For newly purchased essential mobility equipment, this is not an acceptable waiting time.
My issue is as follows:
I am experiencing a technical problem with my order 65147071, Trigger three-wheeled scooter, article number 93015300 / 30150401.
There is no power when activating the ignition. No lights are working, and the horn does not function. This strongly suggests an electrical issue. There is also no spark when operating the safety switch.
I would appreciate prompt technical assistance to get the scooter operational.
Product ok but customer service horrendous
Michael
January 7, 2026
Reply from Blimo
Hi Michael,
Thank you for updating your review and taking the time to describe your experience in detail.
We sincerely regret the frustration this situation has caused you. We understand that for newly purchased mobility equipment, especially when it is essential in daily life, timely and clear communication is crucial. In this case, we clearly did not meet reasonable expectations.
We take your feedback regarding our communication very seriously. Your comments about our contact channels, internal processes, and the perceived lack of progress in troubleshooting are noted and will be reviewed internally.
While it is positive that the product itself meets your expectations, we understand that the support experience has had a negative impact. We hope to turn this experience around and make you satisfied in the future, so that you can have a better impression of Blimo and our services.
Please remember that you can always reach us directly at info@blimo.se for any assistance, and we will do our best to help promptly.
Thank you for sharing your experience openly. Your feedback is valuable for us as we continue to improve our processes and communication.
Reply from Blimo
Hi Olle,
Thank you for the kind review!
We’re glad to hear that the delivery was fast and that everything arrived in good order. We hope you’ll continue to be satisfied going forward.
Mostly very Good
Mostly very Good. My Mrs is thou missing a user's manual in Swedish.I.e. The tentor control.
November 18, 2025
Reply from Blimo
Hei Göran,
Thank you for your review and for sharing your experience 😊
We’re glad to hear that the chair works properly overall. We appreciate your feedback regarding the missing Swedish user’s manual and will take this into account to ensure the documentation is complete going forward.
We hope you continue to be satisfied with your recliner lift chair, and thank you again for your feedback.
Very quick delivery
Very quick delivery. Very pleased with the wheelchair so far, taking it outdoor for another test drive tomorrow.
December 1, 2025
Reply from Blimo
Hi,
Thank you so much for your great review.
We’re really happy to hear that the delivery was quick and that you’re pleased with your wheelchair so far. We hope it continues to meet your expectations on your next test drive outdoors.
If you ever need any assistance or have questions, feel free to reach out to us.
Don't repair, replace
I tried to repair a wheel with puncture after puncture ending up replacing the wheel, now it's good again
November 10, 2025
Reply from Blimo
Hi,
Thank you for sharing your experience.
We’re glad to hear that your bike is working well again after replacing the wheel, even if it was unfortunate that you had to deal with several punctures beforehand. We hope everything continues to run smoothly and that your overall experience will be even better going forward.
Thank you for your review!
The sincere attitude towards solving my…
The sincere attitude towards solving my problem and in the end actually working it out.
October 16, 2025
I dont know but I am satisfied.
October 5, 2025
Reply from Blimo
Hi!
Thank you for your feedback.
We understand your concern, but we would like to assure you that all our products are checked before delivery to ensure that everything looks and functions as it should.
We’re sorry if your experience gave a different impression and appreciate you taking the time to share your thoughts.
Please contac us at info@blimo.se to help you if you have any further questions.
Reply from Blimo
Hello!
Thank you for your feedback and your comment.
We always strive to provide all the spare parts our customers need and do our best to keep them in stock or order them for you.
We cannot see any ongoing case linked to your name or order number, so please feel free to contact us through our contact form and let us know which part you are looking for: https://blimo.zendesk.com/hc/sv/requests/new
Reach out and we’ll be happy to assist you further!
Fast delivery
August 11, 2025
Difficult to stear the bicycle an too…
Difficult to stear the bicycle an too powerful for my 79 years.
August 13, 2025
Reply from Blimo
Hello!
Thank you for your feedback. We're sorry to hear that you found the bicycle difficult to steer and too powerful for your needs. We always aim to offer bikes that suit a wide range of riders, and your input is valuable in helping us improve. If you'd like, we’d be happy to help you find a model that better fits your comfort and preferences.
You can always contact us on info@blimo.se.
I purchased a Blimo X-40 (Red)
Hi,
I purchased a Blimo X-40 (Red) on July 15, 2025, and received the delivery yesterday, on July 17, 2025.
I assembled it according to the instructions and charged the battery for 8 hours. The scooter powers on, the lights work, and the battery indicator shows a full charge, but it doesn’t move when I switch it to drive mode (D – Drive).
Today I spoke with Emil, who asked me to send videos and photos, which I’m attaching here.
This mobility scooter was a gift for my mother, but unfortunately, it turned out to be a huge disappointment. She even said she no longer wants it because it doesn’t work.
I therefore ask that you resolve the issue as soon as possible—either through remote support, by sending a technician, or by replacing the scooter with a functioning one as soon as possible.
Blimo X-40 (Red)
Article number: 52240111
Order date: 2025-07-15, 20:16
Order number: 65129190
Best regards,
SB
July 15, 2025
Reply from Blimo
Hello!
Thank you for your review.
We would like to start by apologizing that you have received a product that is not functioning properly. Of course, we want to help you with this. In order for us to do so, we kindly ask you to send a claim with the necessary documentation to our email: info@blimo.se, and we will gladly assist you further with this matter.
Failure for Your custumservice person coudent help…
Your custumservice person coudent help me at all. He had only 3 golden to repeat every 5 seconds. We have a deal with our transport company 1 to 5 days for making a delivery. He repeat this fras at least 10 to 15 times during our session
July 1, 2025
The company vas very helpful and…
The company vas very helpful and professional
The chair is to wide
May 5, 2025
Reply from Blimo
Hi Marie,
Thank you for your rewiev.
The chair is designed like that, as shown in the product description. We hope you’ll get comfortable in it with time.
We're also very happy to hear that you found our service helpful and professional, that means a lot to us.
Thanks again for your feedback, we truly value it!
Very Happy!
Super nice chair! Dad is very pleased. Fast delivery and correct description.
May 3, 2025
Good Deal!
Overall satisfied with the purchase and the on-line information on the Blimo website as well as the method of payment (Klarna).
DHL-driver had not been really well-prepared for the home delivery to my apartment. The area Idas Gård needs a boom key to obtain prior entering. However with minor effort this had been solved.
Thanks
May 13, 2025
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