Blind Technique Reviews 21

Adam has helped not once but twice to improve upon our window decor over the last four years and we couldn't be happier with the level of workmanship in fitting custom Day and Night blinds as well as wooden shutters.

We never felt pressured to make a rushed decision, we considered all options and Adam was able to factor in child friendly choices, with privacy factored in also.

With options to pay in full or buy on finance, Adam accommodated needs and budgets to make our choices the most cost effective possible without rendering projects unmanageable on a monthly basis.

Great customer service through out kept informed on delivery and then offered convenient installation time very professional workmanship and installed quickly can't recommend enough.

A fabulous company. Great prices and excellent quality. I had Allusion blinds fitted in my lounge and they look absolutely beautiful. Thank you, Mark, for such an efficient and tidy job. I recommend this company and will definitely be back for some shutters.

This company, Blind Technique Ltd, acted in extremely poor faith throughout the entire transaction. I initially paid them over £13k which was supposed to represent a 50% deposit, with the remaining balance due upon the satisfactory completion of the work.
Crucially, the salesman, Adam, presented images and gave assurances regarding the pleating and "gather" of the curtains, suggesting a lush, full appearance. However, the initial curtains they installed in the bedrooms were utterly sparse and a complete disgrace, failing to meet the aesthetic standards we were promised. When I expressed my profound dissatisfaction and consequently paused the project, they requested an additional amount, approximately £9k to achieve the fullness that had been implicitly guaranteed in the first place. I absolutely refused to pay this extortionate additional sum, as the quality and pleating I desired were what I believed I had already paid for based on the initial agreement and the visual representations provided by their staff.
They installed products only to an estimated value of around £8k, meaning they still owe me approximately £5k for curtains that were never supplied or fitted. Furthermore, despite their claims that the remaining curtains were "ready," they outright refused my reasonable request for video proof, such as a live video call, to confirm the existence and quality of the finished goods. This blatant refusal solidified my absolute loss of trust in their integrity and their repeated history of deceitful practices. Their continuous reliance on obscure terms and conditions, rather than addressing the core issues of product misrepresentation and poor quality, demonstrates their complete lack of accountability.
Ultimately, I lost all confidence in their ability to complete the project to an acceptable standard and, as a result, I had to abandon the entire arrangement with them. I subsequently engaged another company, Woking Blinds and Shutters  who were able to re-do all the work exactly as I had originally envisioned, delivering absolutely beautiful curtains as one would rightfully expect from a professional service. I am immensely grateful to Woking Blinds and Shutters for rectifying this disastrous situation.
I have suffered a significant financial loss of over £13k due to the appalling conduct and sheer incompetence of Blind Technique Ltd. This entire episode has been nothing short of a sham, and I hold them fully responsible for their consistent lies and unethical business practices. My only regret is not having chosen Woking Blinds and Shutters from the very start.

Good services, quick and high quality products.

I am extremely disappointed with the service provided by Blind Technique and feel compelled to share this experience on behalf of my friend, Hetal Makwana, who has faced months of unprofessional treatment.

After spending over £6,000 with this company, Hetal encountered an issue with her skylight blinds. An engineer confirmed that the fault was due to an alignment problem (not user error), and a refund of the £90 call-out charge was promised. Despite this, Hetal has been chasing the refund since November 2024, sending multiple emails and making phone calls — all of which have been ignored.

On one occasion, she finally received a phone apology and was told the matter would be looked into, but no follow-up ever came. Since then, her emails have gone unanswered. The contrast is shocking: when Blind Technique wanted payment, they chased her within two days, but when it came to after-sales support, they went completely silent.

This lack of communication and failure to honour commitments is unacceptable. It isn’t about the £90 — it’s about the complete disregard for customers once payment has been taken. Under the Consumer Rights Act 2015, businesses are required to provide services with reasonable care and to resolve issues in a timely manner. Blind Technique has failed on both counts.Emails were sent on November 27, 2024, reporting the issue and requesting a refund. Follow-up emails from December 2024 to April 2025, showing repeated unanswered requests.

As loyal customers who have recommended Blind Technique to others in the past, we are both disheartened and disappointed. A company that ignores its customers after taking their money does not deserve trust or recommendation.

I would urge anyone considering using this company to think carefully — because if you face a problem after installation, don’t expect support. I have decided to go with another blinds supplier for my home. A company that ignores customers after taking their money does not deserve trust or recommendation

— Jagmeet Kaur

Very happy with the experience and the result; I was getting baked by the sun streaming through my skylight, Adam came and talked clearly through the various options for the blind materials and control mechanisms, and measured up. The price seemed pretty reasonable from the research that I'd done. Lead time was a couple of weeks, and installation was done very efficiently. I can now work comfortably in my back room on hot afternoons.

I am extremely dissatisfied with the overall customer experience and product quality from Blind Technique and their supplier Shuttlecraft/S:Craft. Despite multiple complaints, including escalations to Blind Technique’s Managing Director, there has been a consistent lack of meaningful response or corrective action. The company acknowledged these issues but failed to make improvements or expedite resolutions.
I paid approximately £7,000 for just three blinds in a master bedroom, marketed as high-end, premium products. However, they have proven substandard and not fit for purpose. Within a short time of installation, the blinds began showing white discolouration on black blinds, which is unacceptable at this price point.
A relatively simple project took about nine months, reflecting poor operations management and internal processes. Issues the company acknowledged but did not address. No goodwill gesture or urgency was shown throughout. I offered several practical solutions early on such as air freighting replacements after incorrect measurements and damaged shutters but these were ignored. Implementing air freight could have shortened the timeline by three months at a minimal cost relative to the contract value, yet the company refused to absorb even minor costs to fix their mistakes.
Further compounding the issue, two blinds arrived damaged and 1 was measured and manufactured incorrectly. Given the promised 8-week manufacturing and 4-week shipping timelines, this caused major disruption. Again, I asked for expedited production or shipping, which was never actioned.
In my experience, reputable companies proactively resolve such delays and quality issues. Blind Technique and Shuttlecraft did not. After receiving defective and incorrect-sized blinds, I asked them to expedite replacements, which is common practice in this industry under such circumstances. Initially, this wasn't even considered, and later they failed to engage with the supplier to make it happen. Their supply chain management was ineffective, leading to further issues.
On May 6, 2025, I reported significant manufacturing defects: the black aluminium blinds developed large white patches, indicating a powder coating or production flaw. I was incorrectly told this was “normal” and advised to use anti-static spray, this did not resolve the issue. Despite reassurances from senior fitters at both Blind Technique and Shuttlecraft, the problem remains unresolved.

Communication throughout has been poor. I’ve had to repeatedly chase updates. Emails frequently went unanswered by the managing director, operations manager, and office staff. Only after repeated phone calls would I receive responses, usually vague apologies without follow-through.
I also repeatedly requested details of the company’s business insurance, which they have failed to provide, raising serious concerns about their regulatory compliance.
In summary, this experience has exposed serious flaws in Blind Technique’s customer service, quality assurance, and accountability. Despite my patience and numerous constructive suggestions, I’ve been met with delays, poor communication, and unresolved product defects.

The contracted completion period was three months, yet the blinds remained uninstalled by month nine. We are now in month ten, with the blinds significantly discoloured and no response from either S Craft or Blind Technique.

02/06/25 - Sent email requsting update for when job will be compleet and issues with significant defects will be resolved. Reqeusted a call back a few days later. Sent another email a week later, called the managing director 10 days later and asked the office for an update. No response provided.

I will post photo evidence and update this review if there is any meaningful resolution.

Hi.

After trying several blind companies in the past, I can confidently rate Blind Technique a perfect 10 out of 10 right from the start. The salesman who visited my property was professional and took accurate measurements. Following my initial payment, I waited 10 weeks for the blinds to arrive and made the second payment. The fitter, Alan, was exceptional. He installed the blinds meticulously, ensuring everything was clean and precise with no errors. Alan truly stands out as a remarkable professional and a credit to the company, and I commend him for his outstanding work in my home. The blinds look absolutely fantastic. I would definitely use their services again; I would give Blind Technique an impressive rating of 11 out of 10.

Mr G.G

Unfortunately, my experience with Blind Technique has been very disappointing. After visiting the showroom and clearly discussing my requirements, I waited weeks for a quote, only to receive one that didn’t reflect what we had agreed. Despite several follow-ups, I’ve received no proper response or clarification since. I expected more professionalism and basic communication. Would not recommend based on this experience.

We asked them to install blinds on windows to be same colour as existing blinds on other windows. They know our requirement is to have same colour and proposed one for us. During installation, we found the colour difference is too much. They reviewed it and proposed another colour which is much more same. But they asked us for extra money. We refused. And asked for refund if they won't install new colour. They refused and insist it's our decision. That doesn't make sense. They know our requirement is to have same colour and gave us a wrong one, not as their sales person described to be most similar as our existing colour. I won't blame their sales person, people do make mistake or unexpected thing do happen. But their customer service is so bad when such things happen. How can they put all the things to us saying it's our decision, our decision is to have same colour as we always told them. It's so frustrated to communicate with them about it.

lying company .. please if you read review can you deny any of the fact?

1. the sales person had an onsite visit, and was shown existing blinds in various rooms
2. the sales person was told we need a color same as existing blinds
3. the sales person told us a color saying it is most similar as existing blinds and put it into contract

They keep saying we choose color and put the name, how we know the name, that makes no sense for us. We didn't "choose" color, instead we show them existing one and tell them we need same color. We trusted when they proposed a color and said it's the most similar one and signed the contract they gave us. So what they expected, we should never trust their sales person?
And now they say it's all customer's fault, they say they have other choice to be more similar color and give us reduced price, they say it's customer changed their mind. Come on, we have existing blinds over there, how we can change our mind? are they denying that our initial requirement was not to have similar color? does that make sense to them?

Blind technique
Were very helpful to me I need to replace chain control on my kitchen blind.
I popped into there showroom in unit 4 Kildare close
Eastcote.
They repaired my blind for me I found them to be really helpful and cheerful.
Thank you
Margaret Criscuolo

We had a difficult job left after the window company didn't leave us the room to hang curtains properly.

We have several options none of which really appealed but when the salesman came he came up with a much cheaper solution of a curtain track that worked well, enabled us to keep the expensive curtains we had and was a fraction of the other options we'd resigned ourselves to having.

Installed in double quick time and now the curtains open / close much easier than before.

Happy to recommend.

From choosing, measuring, and fitting, Blind Technique offered a flawless and fabulous service. The staff were very friendly and professional and we would 100% recommend

Your fitter Alan was very efficient and courteous. He installed the five blinds in their various positions accurately and with no fuss. Unfortunately, the main kitchen blind controlling cords are too short, and he promised he would report this so that extensions would be fitted. Otherwise, we are very pleased with the installation.

Friendly staff explained all options to us with no pressure as we needed blackout blinds for our bedrooms. We decided on Perfect Fit blinds which were made locally at their factory. The team that visited us to measure and fit the blinds were efficient and tidy and we love the look and effectiveness of the blinds. I would definitely use Blind Technique again and have already booked an appointment to discuss our shutters! Great service. Thank you.

I would thoroughly recommend Blind Technique. They fitted my conservatory out with electric blinds in difficult shaped window panels about 5 years ago. A perfect fit & I was very happy. Their customer service was polite and efficient. This year (2023) team updated everything, the blinds now talk to Alexa. Marvellous.
It’s a 5 from me !

Had 2 roller blinds made of which one is electric.
Very happy with the products and even happier with the fitting service provided by Joe and Mark.
I thoroughly recommend them.

Apart from the entire installation fiasco we now find the blinds are failing. Nothing was done right and now its now all falling apart.

When blinds fitted to the bay window they did not match up horizontally had to have the fiter back to match them up horizontally then found the main and largest blind did not close fully leaving a 20 mm gap.
Was told this is within tolerance what a lot of old nonsense, the two other smaller blinds that fit in the bay close properly?
Blind Technique, their Technique is to try and ignore any complaint.
My caveat is don't use them