Blockbuster Reviews 

8,155
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Overpriced outdated video platform that literally scams its customers by offering ridiculously overpriced old movies for renting or buying. Avoid at all cost

Rated 5 out of 5 stars

Have used these guys for some years now at my restaurant . Twice yearly maintenance visits always helpful, very polite and most importantly get the job done. Used them today in another property that... See more

Rated 5 out of 5 stars

Super let at bruge, et bredere film udvalg og billigere i leje, end fx Youtube film. Smart og let at køre via appen på playstation over mit tv.

Rated 1 out of 5 stars

Says that you can pay 169 Danish kr. To buy a movie. But then it will only allow tickets which cost 221 Danish kr. So false marketing and promoting. If it was a Danish local store it wouldnt be allo... See more

Company replied

Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Written by the company

Blockbuster er en online videobutik / streamingservice, hvor du kan købe og leje film, helt uden abonnement. På Blockbuster betaler du kun for de film du ser og vi har film for enhver smag!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

8K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(8,155)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Overpriced scam. Avoid

Overpriced outdated video platform that literally scams its customers by offering ridiculously overpriced old movies for renting or buying.

Avoid at all cost

November 6, 2025
Unprompted review
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Rated 4 out of 5 stars

I dearly wished to rent one of my…

I dearly wished to rent one of my favourite childhood videos - "spies like us' (with Chevy Chase and Dan Ackroyd. It's ace). However, when I rang the helpline to find where the nearest store was, the young lady on the end of the line laughed at me, telling me to get with the times. Rude!

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Have used these guys for some years now…

Have used these guys for some years now at my restaurant . Twice yearly maintenance visits always helpful, very polite and most importantly get the job done. Used them today in another property that we own and they got it sorted where the managing agents had use another well know company that failed miserably! What does that tell you These Are The Best . Thank you for today to Marcus and all the ladies in the office that put up with me pestering them about time of attendance .
Kind Regards Wayne .

December 10, 2024
Unprompted review
Rated 1 out of 5 stars

Blocked account

I lived in Denmark my entire life, then March 2023 i moved to Bulgaria, and now 1 year and 4 months after moving i am getting my Blockbuster account Blocked because i moved to another EU Country, but i still pay Denmark price for Movies on Blockbuster and Blockbuster claim that because i move away from Denmark and Scandinavia then i am not allowed to used my account and i now have no access to more than 80 purchased items on Blockbuster, even though i have bought many movies and series the last year and 4 months that Blockbuster greedy accepted my purchases with Denmark prices. I tried to register a EU credit card as the website demand to verify that i "Live" in Europe (as Blockbuster website demands), but stil no access to my purchased content, then of course i get the feeling of being violated in my rear exit, by a company that accept you to travel around Europe but you are not allowed to move to another country and keep your account and still charge the same price as if i lived in Denmark. Don't use Blockbuster if you plan to move to another country, because you will get your account Blocked. And no kind service from Blockbuster customers service Betina.

August 2, 2024
Unprompted review
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Rated 1 out of 5 stars

False prices hidden behind ticket prices

Says that you can pay 169 Danish kr. To buy a movie. But then it will only allow tickets which cost 221 Danish kr. So false marketing and promoting. If it was a Danish local store it wouldnt be allowed. But I guess online they just do whatever they like. I can provide screenshots

Thanks for the reply, still doesn’t even comment on the wrong prices listed and what it actually cost. Just a site with prices that can’t be trusted I guess

July 26, 2023
Unprompted review
Blockbuster logo

Reply from Blockbuster

Hello Bo,

Thanks for your review.

After the change of ownership, we have introduced a new payment method called Tickets. It is mainly used in our app as a currency.

We still have our other payment methods (card and MobilePay), which you can use when making the purchase via our website. When you buy on the website, you can also watch the movie from your other devices. You will find it on "my films".

If you have any questions or there is something we can help you with, please contact kundeservice@blockbuster.dk.

Wishing you a continued good day.

With best regards,
Michelle

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Rated 1 out of 5 stars

I WANT MY MONEY BACK

I just rent a movie Beast by Idris Elba but sadly i can’t watch, because it keep on playing the trailer that i already watched 1000 times. I want My money back
Thanks 😡

February 19, 2023
Unprompted review
Blockbuster logo

Reply from Blockbuster

Hi Yafatou

Thank you for the review.

I am sad to read, that you cound not watch the movie. If you send us an e-mail on support@blockbuster.dk, then we can take a look at it and make a refund.

Best regards
Özcan

Rated 5 out of 5 stars

Here is a tip

Here is a tip. Monetize on being the one place for everyone to buy and rent movies and series. The Steam version of Movies/Series. A personal library for your virtuel collection. As a Dane, I can't buy from YT or Prime Video, just a example where you guys are already ahead.

February 4, 2023
Rated 5 out of 5 stars

Super let at bruge

Super let at bruge, et bredere film udvalg og billigere i leje, end fx Youtube film. Smart og let at køre via appen på playstation over mit tv.

January 20, 2023
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Rated 3 out of 5 stars

Good service but the rental of movies…

Good service but the rental of movies should be cheaper

January 16, 2023
Blockbuster logo

Reply from Blockbuster

Hi Christophe

Thank you for your review.

We appreciate that you are happy about our customerservice.

About the prices we think they are fair but we have movies in different pricekategories as well.

We have premium movies / early access for streaming and newer movies, which have a higher pricetag than older movies for an example.

I recommend our punchcard to rental movies with which there is money to save on rental movies - read about it here:

https://blockbuster.dk/klippekort

Have a great day.

Best regards
Kasper

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Rated 5 out of 5 stars

Excellent

Good prices! Easy to pay! We loved paying with mobilepay! Excellent experience

January 6, 2023
Rated 5 out of 5 stars

Trusted service

Ordering a movie through Blockbuster was easy and quick. I have used tbeir platform many times and are sure to return.

January 7, 2023
Blockbuster logo

Reply from Blockbuster

Hi Dr.Kim

Thanks for your review.

The purpose with trustpilot is to rate your experience with the company. You have given our company a review based on what you thought about the movie that you have rented. You are more than welcome to give us a review, but we would be happy if it was based on your experience with us, and not based on if the movie was good or bad.

Best regards
Özcan

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