Blondies Kitchen Reviews 172

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their delicious taste and high quality, often describing them as indulgent and amazing. Many people highlight the excellent delivery service, noting that items arrive on time, well-packaged, and fresh, making for a smooth and satisfying experience. The variety of products and ease of ordering are also frequently appreciated. However, some customers have reported issues with their orders, including instances where items were never received or arrived in poor condition. A few other people also felt that the quality of some cookies was disappointing, mentioning a lack of freshness, texture, or flavor.

What people talk about most

Product

Reviewers mention positive feedback about the product, consistently praising the delicious taste and quality... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers describe the cookies as... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt and reliable... See more

Order

Clients share ambiguous opinions on order. Many customers express satisfaction, praising the quick delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

I bought the 50+ Chocolate Cookies which was a Valentines surprise for my 81yr old Mum. They arrived in the morning and my Mum took a bite and immediately the biggest smile emerged she said they taste... See more

Company replied

Rated 5 out of 5 stars

I ordered BLONDIES KITCHEN’s cookie dough dates for my dinner party and honestly they made the night! They were out of this world and the talk of the guests… who have all gone on to order from BLONDIE... See more

Company replied

Rated 5 out of 5 stars

Blondies never disappoints. Everything arrived right on time for Valentine’s Day and was fresh, indulgent and beautifully presented. The Cookie Dough Truffles are unreal!!! and the Strawberry Dates... See more

Company replied

Rated 5 out of 5 stars

Absolutely delicious, everyone loved the cookies. Love that you can get ready to bake and great delivery, totally recommend 5 stars. Will be ordering again.

Company replied


Company details

  1. Bakery
  2. Cake Shop
  3. Cookie Shop

Written by the company

THE UK'S FIRST & ONLY MILK AND COOKIE BAR. Freshly baked cookies, cookie dough, cookie cups cakes available for next day delivery online and at our flagship stores. All of our cookies are hand rolled, finished and baked fresh daily. Unlike other large chains, we are a small batch bakery using quality ingredients including pure butter, unrefined sugar, Cotswold flour and free range eggs. We individually roll each cookie dough ball and weigh every chocolate chip (amongst other toppings) into our cookies for perfect eating every time. Our flavours change seasonally and we love coming up with new cookie twists.


Contact info

4.2

Great

TrustScore 4 out of 5

172 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

These vegan cookies are divine

These vegan cookies are divine! I must give a warning: they are highly addictive! Once you start eating it’s difficult to stop.

April 17, 2026
Unprompted review
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Reply from Blondies Kitchen

Hi Eva, thank you so much for your lovely feedback, it means the world to us. We can't wait to bake for you again soon, Chelsie

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Rated 5 out of 5 stars

Birthday Cookie

I ordered a large birthday cookie for my little boy, it was delicious! Delivered on time and in prefect condition, thank you so much.

March 22, 2026
Unprompted review
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Reply from Blondies Kitchen

We are so pleased you enjoyed the cookie :) We hope your little boy had a great Birthday! x

Rated 3 out of 5 stars

Not worth the money

Okay tasting but very pricey for what it is. Came quick but wouldn’t order again

March 13, 2026
Unprompted review
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Reply from Blondies Kitchen

Hi Vanessa,

Thanks for your feedback, it's so important to us. We're really disappointed to hear you didn't feel our products were worth the money.
We hand make and bake every item, using organic flour, unrefined sugars, free range UK eggs, pure butter and Belgian chocolate in the base of every dough. This contributes to the cost of the product and we would hope this would be delicious!
If you have any further feedback which can help us do better, or investigate further, we'd be grateful if you email us at info@blondieskitchen.co.uk.
Thank you,
Chelsie

Rated 5 out of 5 stars

Ready to Bake Cookie Dough Roll- Red Velvet & White Choc Chunk

Absolutely delicious, everyone loved the cookies. Love that you can get ready to bake and great delivery, totally recommend 5 stars. Will be ordering again.

March 15, 2026
Unprompted review
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Reply from Blondies Kitchen

Hi Anita,
Thank you so much for your lovely feedback it means so much to us!
We can't wait to bake for you again soon,
Chelsie

Rated 2 out of 5 stars

I received their valentines day cookie…

I received their valentines day cookie which looked really nice but I was very disappointed in the quality as the cookie didn’t taste fresh and wasn’t enjoyable.

February 13, 2026
Unprompted review
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Reply from Blondies Kitchen

Hi Lewis, we're so sorry to hear the cookie quality wasn't enjoyable for you! We assure you we bake fresh and dispatch on the same day so the cookie arrives with customers within 24 hours of coming out our ovens and being hand finished.
We use premium ingredients including organic flour, free range eggs, pure butter and unrefined sugar in the base of every dough, along with Belgian chocolate.
Please email us at info@blondieskitchen.co.uk with any further details and images if you'd like us to investigate this further.
Thank you for taking the time to provide feedback, Chelsie

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Rated 2 out of 5 stars

Very expensive for a pretty average…

Very expensive for a pretty average cookie, disappointed they don’t live up to the hype.
Nice packaging though

February 14, 2026
Unprompted review
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Reply from Blondies Kitchen

Hi Fran, thanks for your feedback we're so disappointed to hear this! We bake our cookies fresh with the best quality ingredients and a lot of love so if you'd share more detail to info@blondieskitchen.co.uk with what you purchased and the relevant feedback/photos we'd want to investigate further. All constructive feedback is always welcome. Thank you, Chelsie

Rated 5 out of 5 stars

Quality Smile Inducing Cookies

I bought the 50+ Chocolate Cookies which was a Valentines surprise for my 81yr old Mum. They arrived in the morning and my Mum took a bite and immediately the biggest smile emerged she said they taste like they have been made with Love ❤️ Thank you Chelsie and Kristelle for making Valentines Day so special for my Mum. Mind you I may need to reorder some more...There's no way my Mum is sharing her box..

February 14, 2026
Unprompted review
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Reply from Blondies Kitchen

Hi Maneeta,
Thank you so much for your feedback it really means the world to us! We can't wait to bake for you or your Mum again soon, Chelsie

Rated 5 out of 5 stars

Incredibly tasty

Incredibly tasty, brilliant delivery and would highly recommend!

February 15, 2026
Unprompted review
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Reply from Blondies Kitchen

Thank you so much for your lovely feedback! We can't wait to bake for you again soon, Chelsie

Rated 5 out of 5 stars

Blondies never disappoints

Blondies never disappoints. Everything arrived right on time for Valentine’s Day and was fresh, indulgent and beautifully presented. The Cookie Dough Truffles are unreal!!! and the Strawberry Dates make such a lovely gift (if you don’t eat them yourself first).

Will definitely be ordering again

February 14, 2026
Unprompted review
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Reply from Blondies Kitchen

Thanks so much for your lovely feedback Ben, we can't wait to bake for you again soon!

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Rated 5 out of 5 stars

Blondies Kitchen delivered hundreds of…

Blondies Kitchen delivered hundreds of cookies to our customers for Christmas gifts. The communication with Chelsie was fantastic, the service was excellent, and the feedback from our customers was brilliant. Quote from a customer - "It's the nicest thing I have ever put in my mouth!" 😂

Thank you Blondies Kitchen 🙏🏻

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great cookies as always

Great cookies as always. A wonderful treat for Christmas.
Mine pie cookies were amazing and kept well.
Cookie dough is always a great shout and so easy to use.
Arrived well packed and on the date requested. Worth every penny!

December 23, 2025
Unprompted review
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Reply from Blondies Kitchen

Thank you so much for your lovely feedback it means so much to us! We hope to bake for you again soon,
Chelsie

Rated 1 out of 5 stars

Waste of Money


I thought I would give these a try as they looked wonderful online. I was a little apprehensive, as cookies I’ve tried from them before tasted purely of sugar, so I ordered the bite-size selection of Christmas cookies. Unfortunately, they were a huge disappointment. The flavours were almost non-existent, apart from the gingerbread, which tasted strange. The cookies had no bite or texture at all and were completely lacking in substance, not at all how a cookie should be. A total waste of money and calories. I ended up buying Christmas cookies from Waitrose instead, which were far superior and exactly how a cookie should be.

December 25, 2025
Unprompted review
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Reply from Blondies Kitchen

Hiya, we're so disappointed to hear this and this absolutely isn't the feedback we strive for. Please email us at info@blondieskitchen.co.uk so we can look into this further for you. Thank you, Chelsie

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Rated 5 out of 5 stars

beyond delicious mince pie cookies

beyond delicious mince pie cookies, delivered on time, ready to be enjoyed on xmas day, thank you

December 23, 2025
Unprompted review
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Reply from Blondies Kitchen

Thank you so much for the lovely feedback it means so much to us! Hope to bake for you again soon in 2026!

Rated 5 out of 5 stars

Cookies taste amazing

Cookies taste amazing, delivery quick.

Perfect

December 19, 2025
Unprompted review
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Reply from Blondies Kitchen

Thank you so much for the lovely feedback it means so much to us. We hope to bake for you soon in 2026! Chelsie

Rated 5 out of 5 stars

BLONDIES KITCHEN Cookie Dough Dates

I ordered BLONDIES KITCHEN’s cookie dough dates for my dinner party and honestly they made the night! They were out of this world and the talk of the guests… who have all gone on to order from BLONDIES. I will be back to explore the rest of the menu and I thoroughly recommend BLONDIES KITCHEN.

December 3, 2025
Unprompted review
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Reply from Blondies Kitchen

Thank you so much for the lovely feedback, this makes us so happy! We hope to bake for you again soon in 2026! Chelsie

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect

November 18, 2025
Unprompted review
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Reply from Blondies Kitchen

Thank you so much for your lovely feedback it means the world to us! We can't wait to bake for you again soon, Chelsie

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Rated 2 out of 5 stars

Disappointing

We ordered two boxes of cookies for our wedding and only one box was sent. They did offer to send the second box out but it would not have arrived in time. A very disappointing experience shopping with Blondies Kitchen. The box we did receive also had a few half cookies inside, not broken, two halves- just half cookies . We wouldn’t recommend this company.

October 24, 2025
Unprompted review
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Reply from Blondies Kitchen

Hi Chloe, I am so sorry to hear about your experience with us. I am going to contact you directly regarding this as i agree this is totally unacceptable and we want to rectify this the best way we can. Chelsie

Rated 5 out of 5 stars

My daughter LOVES the Kinder Cookies

My daughter LOVES the Kinder Cookies - got her one for starting Uni and it was delicious - Real Quality Product

September 19, 2025
Unprompted review
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Reply from Blondies Kitchen

Thank you for your lovely review it means the world to us! We use organic Cotswold flour, free range eggs, pure butter and unrefined sugar in the base of all our cookie doughs so it's great to see this hasn't gone unnoticed. Looking forward to baking for you again soon, Chelsie

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!

Order never received, and due to Blondies rules with DPD, my £40 cookie was “perished” after 24 hours of dispatch. Apparently it isn’t their problem and no refund will be given. I have been ordering from Blondies for a long time now, never again. My friends, family, and colleagues are also now boycotting them after their lack of customer service. SCAM OF A COMPANY!!! I want my money back!

September 14, 2025
Unprompted review
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Reply from Blondies Kitchen

Hi Nicola,
We're so sorry about your experience with us. Please email info@blondieskitchen.co.uk so we can look into this and rectify it if possible.
Thank you, Chelsie

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