Bloomchic Reviews 92

Abysmal company. Bought two dresses and I want to return one. You have to contact customer services to request a return. Their customer service team does not reply to any emails. They are a disgrace. Avoid, avoid, avoid.

Just in case Bloomchic deign to read and respond to this. The order I want to return is the floral flutter dress. I want to return because you missold it as a maxi dress and it isn’t - it’s a midi. I have written this in several emails over the past several days!

Bought to dresss when they arrived 2 sizes too big emailed them no reply I wouldn't use this company they take your money and won't accept the dress back

I ordered two dresses. When then finally arrived they were two sizes too big. I have emailed 3 times but still no response asking how to return and get a refund. It is now longer than the six week return period and I’m left £50+ out of pocket with two unwearable dresses. Avoid.

Where should I start?… i waited for the order almost 4 weeks, when finally it arrived 2 out of 3 items are too big, I sent already 3 emails, no respond at all!!! They have 6 weeks return policy. 4 weeks pass already… On the website they advertise them self as they reply to you in 24hours…LOL…big shame, because materials are nice and if I wouldn’t have this experience I would be ordering more, but in this circumstances I recommend to AVOID!!!!!!

Have items to return but am getting the run around and being told to respond to e-mails i have not received.
Very concerned this is a SCAM company - AVOID

Ordered 3 tops, keeping one however trying to return the other 2 is seeming impossible, no response to emails, Facebook messages or the contact page on the website, slightly worried this site may be some kind of scam.

Update....bloomchic have now refunded me in full after arguing it wasn't a "return" and was a fault . So I have added a couple of stars for their prompt replies and final. But I can't give anymore due to the product not being what I expected for the money.

I brought a dress which did take a while to arrive but I was prepared for this. I tried it on a loved it. The cleavage area was not as baggy as advertised so I did have to put an extra pin in it. However my problem lies after wearing and washing. I had saved wearing it for my holiday and washed it after returning....the colour has run mainly around the sleeves. When I contact bloomchic they offered me a measly 15% discount on another item because I was outside their returns window. My advice...avoid this company purely for their after sales. The dress was lovely on first sight and try on. But is not worth the price tag after washing.

Apalling customer service!
I have emailed CS 4 times, left messages via the gate and still no response. So much for friendly great CS. All I want to do is exchange a dress as its way too big and not the dimensions stated

Such a shame! Don't buy there. Poor quality, expensive and no answer after 30 mails. Just a big big scam. Don't trust this compagny. I just wanted to send the 3 orrble dresses back and have a refund but nobody answer.

If I could give a 0 star rating, I would. I don't mind waiting for a parcel to arrive, especially when it has to be shipped. But what I do mind, is having to wait more than 2 weeks for a reply when asking for the returns process and address. I'm yet to receive this information and was told to "be patient" when I messaged them on Facebook!
Also, when contacting them via email (which was also no help), they replied asking me for my waist/bust and hip measurements. Who asks for such personal information while also avoiding the whole point of your email? Nothing was even mentioned regarding a returns address which I'd politely requested. I'm starting to lose all hope that I'll ever get my money back or an address to return the unwanted items!