Bloomex Australia Reviews 

If you are thinking of sending someone you love flowers, do NOT use Bloomex. What a joke. Put in an order last Thursday morning (21st May) for mums birthday on Monday 25th May. Was told on Sunday night that they don't deliver in her area on Mondays! Not once was this mentioned throughout the ordering and payment process, as if they don't know that. Surprise ruined as I had to let her know they were coming on Tuesday and I did not, in fact, forget her birthday. The flowers that turned up were beyond pathetic. Nothing remotely close to what was ordered and definitely not the supersized bunch I paid for. I wish I could show you the photos. Put in a complaint about the whole debacle 3 days ago - not even an acknowledgement thus far. Crap service. Crap flowers. Crap company. -100/10.

From You Flowers is a terrible service. Both the service and quality of flowers are extremely poor. The quality of the flowers of not worth the money they charge and the service is terrible, my deliver was 36 hours late. Not to mention the customer service when I called to make a complaint- they just washed their hands of any responsibility!
Do not use them - you will be extremely disappointed.

Absolutely terrible experience with Bloomex — NOT EVEN WORTH A STAR !

I ordered flowers and a birthday hamper 5 days in advance, and they still failed to fulfill the delivery on time. They then promised delivery a week later, which completely defeated the purpose of a birthday gift. Because of their failure, I had to find another website and place a second order at my own expense.

When I asked for a refund, they told me it was impossible. Since I had already paid, I decided to keep the order and requested that it instead be delivered for Mother’s Day on May 15. I even emailed them a week before to remind them and confirm the date.

Once again, they failed to deliver.
They then promised May 20, failed again, and kept making excuses while offering small store credits — first $20, which was honestly inadequate considering the inconvenience, then supposedly $30 after I complained.
They missed the 20th as well and finally delivered the package on May 22.

To make things worse, they left the flowers, wine, and chocolates outside on the terrace under direct sunlight, even though the box clearly stated “keep out of the sun.” My mother only discovered the package the next day. They don't even bother to knock or call her despite there's phones number which I have provided.

And surprise — I never even received the promised $30 store credit.
This company is UNRELIABLE and UNPROFESSIONAL, and clearly does not care about customers or special occasions. I gave them multiple chances, and every single time they disappointed me. I WOULD NEVER RECOMMEND THEM TO ANYONE !!

Ordered on their website. Assumed order never went through as never got to a confirmation screen. Never received any email. Was charged TWICE. Nothing was delivered. Have contacted them several times via email and have yet to get a response. Avoid at all costs, definitely a scam.

Order flowers toy and Balloon for our Granddaughters 4th birthday as we are overseas. Ordered 11am sunday for Monday . Flowers did not arrive, spoke to someone on chat, tell told me they would be delivered Tuesday or Wednesday as per my order. 🤬🤬🤬No NOT True. Reply was sorry they have just been picked up. Arrived at 630pm . Asked person to please email to advise delivery.NO email. Flowers looked died granddaughter was in bed. NOT HAPPY with your service. Next day i got an email to say I had been a valid customer for 12 months so I could have 15% off next order. Wish I had have read the reviews first. NEVER again.

Late delivery on Mother’s Day after I responded the day before to their mothers days promo. It ended up arriving two days later. Also substituted the flowers - the day after. Everything suggests they knew they couldn’t deliver what I choose or on time but they accepted the order anyway. When I complained about the lateness of delivery they insisted I needed a photo of the original delivery package - as if that was needed to know the delivery was late. Dodgy company.

DO NOT ORDER FROM THIS COMPANY - Bloomex ! They (HE) took my order over the phone and when I got the email confirmation it was for chocolates not the flowers I had ordered. Then I tried to cancel my order .... ! What a nightmare .... At least 15 emails between the Customer Service in Australia and NZ - unbelievable ~ just asking for my $ back which they have finally agreed to do. They offered me a Store Credit which I did not want and so it went on - I just wanted flowers sent to a friend who had lost her husband. Wish I had read the reviews first - I would never have dealt with this Company !

DO NOT ORDER FLOWERS FOR HERE
They first say they had to change what I ordered
Then they said the place I asked for the flowers to be sent to was closes, um it’s my friends home address
So, the next day I get an email saying they cannot deliver today as it a rural location, no they sent the email to the wrong person
What I organised to be sent on Wednesday they said I know need to wait until Monday

Mothers Day flowers never arrived. Once contacted would not credit the $120.00 paid. They said they would send a food banquet instead. Arrived some time later Several Packets of REALLY CHEAP Biscuits. $12.00 cost at the local supermarket. A small teddy bear which I gave to my Dashound to destroy in 70 seconds in Disgust BAD PEOPLE !!! DISGUSTING ACT

Absolutely disgusting service from Bloomex Australia.
This company is a disgrace and should be shut down.
I recently purchased $100 bouquet for Mother’s Day. It arrived two days late, the flowers were brown and mouldy and most of the heads had fallen off. This left me very embarrassed I sent these to my mother. I have spent hours trying to contact customer service and have sent multiple emails. Several representatives promised a re-deliver and refund, then the communication stopped. I have received nothing so far..

Wrong flowers delivered. Delivered to wrong address. Thrown on to the side walk. Found half a day later....dead. Customer service promises to help/compensate....they never do. Worst company I have ever dealt with.

I would rate this business 0 if I could. Delivery 3 days after mothers day, flowers dead and squashed as they were upside down on delivery.
I have tried to get a refund for my daughters but they are not interested.
DO NOT USE THIS PLATFORM. SCAMMERS

$90.95 for a bunch of dead, broken, wilted flowers !!! Arrived 12 days after promised. Customer service - zero. !!! Phoned Bloomex to report. The girl said she would send another bunch !! I declined as it’s embarrassing enough. I have emailed several times now asking for a full refund. Not even an acknowledgement I have photos to provide but still no response.

WHAT A NIGHTMARE THEY DIDNT DELIVER ON MOTHERS DAY, THEN OFFERED $5 , THE MISSED A BIRTHDAY 1 WEEL LATER THEN OFFERED $ 20
WHAT A JOKE
WARNING DONT USE THEM

Absolutely disgusting experience. I ordered a Mother’s Day bouquet and what arrived was a rotten, dead arrangement that looked nothing like what was advertised. The flowers were brown, wilted and completely unacceptable for the amount charged. I provided extensive photographic evidence, yet the company has refused to provide a refund and keeps trying to push store credit or a replacement instead. Their customer service team is completely unhelpful, ignores direct questions, and just repeats the same scripted responses over and over without actually resolving anything. I will now be escalating this matter through Fair Trading and my payment provider.

My best friend ordered a bday dilevery for my 40th. Its arrived a week late, the vase flwas inside the flowers which left them crushed, the box has big tares all over it. The card that was supposed to be written on had a stapled discount paper folded with the message typed on the paper. The card was BLANK! This is completely outrages for the amount of money charged for this product. How do we start a class action as this is obviously 1 of hundreds of orders that have been absolutely destroyed, over charged and definitely not next day delievery as advertised. Fake advertisement, fraudulent orders that do not match what is being sent out. No foam or anything in the over sized box to keep it in place. How is this business still operating!

I ordered 2 boquets for mothers day, with boquets are nothing like what I ordered, delivery was earlier then requested, i payed to have both boquets upgraded in size, 1 super size and 1 delux yet they were both the same size ( which was small and extremely short). On day 2 they already started to wilt. After several emails back and forth to bloomex they claim that substations were made due to seasonal availability, yet the flowers I ordered are in season and were available for purchase online. Ive asked repeatedly to either have the exact flowers i order delivered or a refund but will only offer me a $30 credit. I will NOT use their services again. WORST floral company! Do not buy from them.

Totally disappointed! Ordered an arrangement from the pics on the website plus a vase. What arrived was pathetic and a can fruit jar instead of the vase I paid for.
Requested a follow up and was fobbed off instead of admitting the error and doing something about it. A poor show

** Warning**
Do not order flowers from Bloomex or From You Flowers!!!

Do your research and check their reviews. I am the same as the many others who got stung by their shoddy flowers and refusal to replace or refund. I was sent flowers and these were not delivered on the day despite paying extra. Thrown on my doorstep in a squashed box after sitting in a couriers hot van overnight. The box was hot to touch. The flowers were broken, wilted, and so dry the stems had calcified. The oasis was crumbly and dry. No way these were fresh! ABSOLUTELY DISGUSTING ARRANGEMENT IN POOR CONDITION. The photos on their website are not at all what you will receive. Do not be tricked by this company! When you ring to advise of an issue, you will get a non English speaking migrant who cannot communicate with you. When I asked her name she replied English…English. They ask for photos but do not reply or follow up. This company has been on A Current Affair for fraudulent practices. If you are caught out, report them to Fair Trading, the Tax Dept as it’s probably a foreign visa scam and do a charge back to your bank. Companies like these give all florists a bad name. There should be an option on trust pilot for DO NOT BUY FROM. They should have an option for no stars at all as Bloomex should be shut down.

Worst experience. I placed an order from overseas for my wife in Australia and did so well in advance for our first wedding anniversary. Despite this, Bloomex failed to deliver on the promised date. Delivery limitations and item substitutions were only disclosed on the day of my anniversary, completely ruining a very special occasion. Highly unreliable and careless with important events. Do not trust them.