Bloomingloft Reviews 

Complete scam. 6 weeks after order, no update on the delivery, called them - they seem to have lost control of customer service, order handling and stock - and from the signs of it seems like they are about to go into liquidation- DO NOT BUY FROM THEM

Order was supposed to arrive within 2 weeks, but never arrived. Customer service won't answer calls, nor emails. Complete scam.

Awful experience due to longest league times. Its a shame as their things are nice but its not worth using the company if the items come 4-6 months time.

It deserves zero stars, delivery was supposed to be till 25 working days, today is 39 days and still no furniture delivered. Terrible customer support, at some point they just stop responding to you. Avoid at all cost.

I placed an order in May, and same as the user below. I haven't received it, nor have they answered my questions... Hello??

I made an order end of April and I still have not received my product and I am not receiving any answer to my questions. I would appreciate to get something for what I paid or my money back.

⭐ Very disappointing experience. My lamp arrived without the correct adapter for Swiss plugs. Blooming Loft asked me to send photos, which I did, and then never replied.

I eventually bought the adapter myself, but after barely using the lamp, part of it has already come unglued and fallen off. Poor product quality and, above all, unacceptable after-sales service. I would not recommend Blooming Loft.

Worst website ever! They have no clue about what they sell. They promise the delivery in 3/4 working days and I’m still waiting for my order since 1.5 month. The service client has no information at all. It’s a real shame!! Run away!!

I ordered 2 chairs to test them in my house and do a bigger purchase.... 2.5 months down the road, no chairs.... no answers from their customer service.... i m starting to smell a scam here. Even, if you are lucky for them to answer your call, it is strange they do not even answer with a formal company standard salute.

Really really awful customer service.

I have asked several times via the phone and email about a timeframe for my delivery and no one will tell me anything. It's been so much longer than the estimated time.

No one will help, I have had great experiences from other companies such as KAVE and CHARLIE POMMIER.

Based on the customer service BLOOMINGLOFT is feeling scam like.

Amendment*
The customer service people actually don’t have any information. The fault lies with how the managers have set up the company! Really really bad job.

Avoid this company.

Bloomingloft advertises delivery times that it simply does not meet. Once you’ve paid, the delays start, delivery dates keep slipping, and you’re left chasing updates with no certainty about when - or if -your order will arrive.

The most concerning part is their approach to cancellations. Despite repeatedly failing to deliver within the promised timeframe, they attempt to charge customers a substantial cancellation fee if you can’t wait multiple months for the delivery. In other words, you bear the financial risk of their operational failure to deliver. If a retailer cannot deliver what they promised, customers should not be penalised for cancelling.

Customer service is almost nonexistent - almost all of my emails go unanswered and no one seems to know where anything is.

This has been one of the most frustrating online shopping experiences I’ve had. I would not trust Bloomingloft with a significant purchase and would strongly recommend buying from a retailer with reliable stock, realistic delivery times, and fair treatment of customers.

Giving 1 star only because there's no option for 0. I called customer service to find out when my product would be delivered, since the app showed no date or updates. The representative was shouting at me on the phone, practically calling me stupid for not knowing that deliveries to Switzerland take 2 weeks. When I suggested they consider adding an estimated delivery date, I was told, "I can pass this on to my supervisor, but it's all clearly stated on the website." I will not be ordering from this website again.

If I could rate this company no stars I would. I ordered chairs which were due to arrive in January after 2 weeks with no information I called to confirm where they were. I was told they would not arrive until March. I cancelled the order and to date (July) they still fail to return my money despite multiple emails and phone calls. Avoid ordering from here, it’s a complete disaster.

avoid this website. I waited 3 months to receive my order. It wasn't as expected thus I returned it and I am still waiting since April for my reimbursement!

Absolutely terrible customer service from start to finish. The website is deliberately designed to push you into placing an order, but once they have your money, everything falls apart. Delays, lack of communication, and zero accountability. Save yourself the frustration and buy your furniture elsewhere. This was a complete mistake.

Horrible customer
Service client absolument catastrophique du début à la fin. Le site est clairement conçu pour vous pousser à passer commande, mais une fois le paiement effectué, tout se dégrade. Retards, absence totale de communication et aucune prise de responsabilité. Épargnez-vous le stress et achetez vos meubles ailleurs. Cette commande a été une grave erreur.

Absolut miserabler Chundeservice vo A bis Z. D’Website isch extra so gmacht, dass mer schnell öppis bstellt, aber sobald s’Geld zahlt isch, lauft gar nüt meh. Verspötige, kei Kommunikation und null Verantwortig. Spar dir de Ärger und kauf dini Möbel woanders. Das isch en riesige Fehler gsi.

Terrible experience from start to finish. I placed an order and waited weeks past the estimated delivery date without a single update. I had to reach out multiple times before getting a response. I cancalled the order and got promised that refund would be made immediately.After 20 days of email exchange refund has not been done till today. I received no explanation or apology from the owner as he is the only who decides to refund or not. Communication is severely lacking.
I do not recommend to shop on Bloomingloft. Bloomingloft demonstrates unfair commercial practices which should be probably reviewed by Swiss State Secretariat for Economic Affairs (SECO) as well as the E-Commerce ombudsman's office.
Order was placed on 21.03.26 and paid at the same date.Then in a once month Bloomingloft offered to cancel the order due to the issue with order supply and offered immediate refund... NO REFUND till today.

Incredibly negative experience. I ordered a piece of furniture, a month after the date it was supposed to be delivered the order was finally cancelled because the supplier raised a quality issue. Two weeks later, I got an email that finally it could be delivered (I had already received a replacement I bought on another website…). Then it took 3 months to get a refund, the customer service just stopped answering my emails - I got the refunds by scheduling an automated email to them sent every 5 min… AI can help you set this up if you’re ever in this situation - but best not to try and order elsewhere.

I ordered 6 plates and unfortunately one plate had already broke when they arrived (which is a shame, but of course it can happen). However I then contacted Bloomingloft via email twice and haven‘t heard from them ever since…. Quite disappointing & I wouldn‘t recommend this website…

Update: I received the plate, everything wentt well, thanks!!

Very frustrating experience.

We ordered a sofa in November, and it was supposed to be delivered at the end of January. We are now in March and it still hasn’t been delivered.

Apparently there was a problem with the delivery company, but this is the only explanation we keep receiving. There has been no real update, no solution, and no sense of responsibility from the company.

Very poor customer service and extremely disappointing experience.

the Order is made under the name of Daan Van Well. i am sure you will find it, as we have been in contact so many times with customer service

Very disappointing experience.
The delivery was late.
The package arrived without the tools needed for assembly, which had to be sent separately.
Worse, the table itself arrived pre-assembled incorrectly, making it impossible to properly assemble, fix, or use.
Customer service does reply, but unfortunately they have offered no concrete solution and only keep saying they are waiting for the manufacturer. The process has dragged on with no progress.
It has now been over 3 months since the purchase, and I still have no resolution and cannot use the table at all.
I would not recommend this company based on my experience.