Bloominous Reviews 7

HORRIBLE BUSINESS PRACTICES! I originally had a wedding planned for 9/2020- due to covid we rescheduled to 9/2021, however have since decided to cancel. Per my original contract which was signed in 2019 I am due a full refund. I have been attempting to contact the company for months with no reply. Now you cannot call to speak with anyone, you have to text them and they say they’ll reply within 24hrs which is false because I’ve been texting them for weeks. I have sent multiple emails, messaged them on social media- no reply from anyone. Now it’s coming up on the time where I won’t be refunded because it’s took close to the event date so I guarantee they’ll try to keep all of the money I paid. Super poor business practices, would highly recommend staying away from them.

Please read the terms and conditions. When you place your order, it says overnight shipping, which of course you would assume that means overnight. I had put my wedding was the day before so that they’d get there on time. Big mistake. However if you read the terms and conditions it says it’ll ship earlier in the week, I would say that extra time out of water is not a great thing for flowers. I don’t understand why they do it that way, and really they should only service locally. I am many states away and it was very foolish of me to use this company. My flowers were half dead upon receiving them. My mother-in-law who used to be a florist had to drive an hour to help me out. They were in really bad shape. It’s now been a month and I have not received a response. I did call and speak to Rickford and he was very nice and reassuring and said that they do this all the time and they give extra flowers just for this reason but my roses were terrible and droopy. They were too soft to be used. I emailed the company the day before the wedding with no response. If you’re going to make your own bouquets just go to a grocery store and pick out some really nice ones the day before and cut the stems yourself. it’s better that way I’m sure. I wish I would’ve done that like I had planned, but the photo of the Bordeaux bouquet just look so nice. So disappointed I made this mistake. Go to a wholesale store or grocery store for cheap flowers. It’s been a month with no response.

Please do not use bloominous. They are by far the most company I have ever dealt with. Their flowers are terrible and will go brown before your wedding day. Just go with a local Florist, bloominous is not much cheaper.

I am very disappointed with the service we received from Bloominous. Basically how this company works is they out source their work to local florists in your area. I’m sure they basically find the cheapest florist possible.

My wedding was in Orlando, FL and when I talked to them about a month before the wedding (regarding final details) I asked how it works. They told me they had a lot of trusted florists in the Orlando area.

On our wedding day, Debbie (the florist) arrived 30 minutes late to the venue! We had purposely had her get there at 12, so that we could begin pictures immediately. When she arrived, there were tons of flowers that were dead and brown, the boutonnières looked horrendous and were missing pins, corsages were falling apart, and I didn’t get my toss bouquet. Luckily my photographer used to be a florist so she was able to help mend this situation.

At this time, I was getting my hair and make up done, so my bridesmaids and MOH were running around trying to fix the flowers. Debbie’s solution was pull off the dead flowers.

After the wedding, I reached out to Richard regarding the flowers we received. I told him we didn’t receive a throw bouquet and had to throw my MOH, there are literally pictures with boutonnières entirely upside down because they were missing pins (this was before the dancing started), Debbie had told Richard that the venue was not ready for her which was not true! I had told them to basically leave the flowers with my day of coordinator and she would arrange them how I wanted because she knew my vision. He asked for pictures, so I sent him the few pictures my MOH took. I am thankful she took at least a couple of pictures because it is something I would not have thought of. He asked me to send more pictures, so I was scrambling through any photos people had taken at the wedding. He agreed that the flowers were unacceptable and that if this was the summer it would be more “okay,” but being January there were no excuses. He told me he was going to receive the pictures from Debbie and they would compare and see what solution we could come up with.

A few days later they reached out and said they could offer me a $150 refund! WHAT? I paid over $2400 for these flowers. $150 barely covers tax!! These flowers are going to be in my wedding pictures for ever! I said I did not agree that this was a fair amount due to the things we had to do the day of the wedding. It has now been over a week and I have not received a response.
Clearly they do not care and value their customers.

The Bloominous representative we spoke with e-mailed us today and informed us that they 'misread' our paperwork. Because of this they were no longer able to offer us services because they missed the cutoff window to place the order...
Let me rephrase that: They made a mistake, and as a result of their mistake, we no longer have a florist. When I reached out to them for clarification the representative acknowledged her mistake and apologized, and that was it. We are without a flower vendor and they are walking away. I asked her to confirm that we would not be receiving service due to their error, which she did, but then tried to place the blame on my fiance as well.
I spoke with her manager who also acknowledged their mistake, and said 'I'm really sorry about that' as though that made things ok.
DO NOT trust a company that will cancel services on you for a major event after they make a mistake. A good company would not make a customer suffer for their error. A good company would find some way to try to make things right for a customer that they let down. This is not a good company. We walked away with empty promises and empty apologies.

What had started out as a stress free day turned stressful the minute I saw the flowers.
My daughter’s wedding was a destination wedding. I did not know any of the florist in the area and when I came across Bloominous online, I decided to hire them.
My order came to $1560. This included 1 brides bouquet, 6 bridesmaids bouquets, 1 groom boutonniere, 6 groomsmen boutonnieres, 8 wrist corsages, 5 parent boutonnieres, 2 large table & archway arrangements, 21 mason jar arrangements, a large order of flowers for the wedding cake and 14 bunches of silver dollar eucalyptus greenery.
Blooming Collective of Knoxville TN was who Bloominous contracted to fulfill the order. When the flowers were delivered the day of the wedding, I was dismayed. The only flowers that were presentable were the brides bouquet and the bridesmaid bouquets but there were still some brown tinged roses in the bouquets. All of the boutonnieres were huge and did not resemble what I had ordered. They were wrapped in a ribbon and it was secured with a straight pin that was approx ½” in length and there was no way to pin it onto the guys jackets. If I left the pin that was holding the ribbon on the boutonnieres, the guys would get stabbed. The wrist corsages were poorly constructed and whole flowers were falling off of six of them. They also had bright yellow flowers that were supposed to be white. They stuck out terribly. The other two corsages had petals that were wilted and brown. None of the corsages resembled the photos on the Bloominous website. NOT.EVEN.CLOSE! There were very few of the mason jar flowers that could be used. I would have come out better going to the grocery store and purchasing flowers. The alter arrangement was completely wilted and most of the flowers were dead.
The “large” order of cake flowers, which cost $59, were 9 roses, wilted and brown and branches of the silver dollar eucalyptus and seeded eucalyptus that was wilted. When I spoke to the florist, she immediately went on the defense. I was told, by Blooming Collective, the flowers showed up to her florist looking like that and she did the best she could. I asked her if the order showed up to her florist looking that bad, why didn’t she call me to give me a heads up. She had my contact information. I could have bought more flowers. We could have worked together to resolve the problem. I was told it “wasn’t her problem”.
Thank God the wedding coordinator had arranged flowers for the rehearsal dinner the night before and was gracious enough to retrieve them to replace some the dead flowers the florist delivered.
I contacted Bloominous on the first business day after the wedding to voice my concerns and was asked to send them photos. I sent photos and remarks from 3 of our other vendors explaining the condition of the flowers. After several phone calls and emails, I was notified by email they would reimburse me $123. They based the refund amount on what they saw from my photos and our photographers photos on facebook. What they failed to acknowledge was my coordinator replaced a decent amount of the dead flowers with her own flowers. I was told Blooming Collective sent Bloominous photos of her arrangements before she delivered them and Bloominous said they were in great shape. Really confusing since the florist said they arrived at her florist in bad shape. Honestly, I was treated like I had dreamt all of the issues and was trying to take them for a ride. I have never, ever been so insulted. I have called Bloominous five more times and sent three more emails with no response.
Save yourself a lot of stress and go to a local florist. DO NOT TRUST YOUR DAY TO BLOOMINOUS, IT’S NOT WORTH IT!!

I had an awful experience with Bloominous. The delivery was slated for Thursday, and my wedding was the following Sunday. When the package didn't arrive on Thursday morning before 10AM as promised I called the shipping company and Bloominous. Bloominous assured me that my package would arrive and that they have never had a package lost. I suggested that they should send out a replacement since the shipper informed me that the package was lost somewhere in Memphis. Mind you we were approaching a holiday weekend and I was freaking out that I would have no flowers for my wedding. They refused and insisted on waiting until the following day (Friday morning) before going to their contingency plan. When the package didn't arrive on Friday (2 days before my wedding, and after 2 days of waiting for the package!) the owner of the company called me and told me that it was now too late to send a replacement and he would try to contact a local florist to get me flowers that I could put together the following day (Saturday). They were just cold calling florists 2 days before a busy wedding weekend trying to get them to agree to this "contingency plan". Thank god one of my good friends used to be a florist and suggested we just go to the local floral warehouse and get the items ourselves. I didn't "decide" to go to a floral warehouse, it was my only option if I didn't want to be putting everything together 24 hours before my wedding. Please think twice about using Bloominous. I ended up having to pay double and spend massive amounts of time I didn't have in the hours before my wedding trying to fix this mishap. The package ended up arriving the Tuesday after my Sunday wedding.