Purchased our plot at forest view at the beginning of this year and moved in just over 2 months ago. Couldn’t be happier with the experience with the sales team. Sophie in particular has made each ste... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Welcome to the official Trustpilot page for Bloor Homes & Fitchett by Bloor.
The Bloor family have been building quality homes since 1969. Today, they still own and run the business, ensuring their initial high standards are maintained to a five-star quality NHBC standard.
Today, our light, spacious homes are designed to give you the flexibility to adapt as life changes. Plus, the ‘Your Choice’ range gives you the freedom to add your own style, by picking from a wide selection of kitchen, tiling, flooring and finishing options, all fitted before you arrive.
But that’s not all. A combination of traditional and contemporary building methods are used to ensure your home is energy efficient and low maintenance. From your first visit until long after you move in, you’ll receive five-star customer service and all the expert guidance you need. BLOOR HOMES FITCHETT BY BLOOR
Ashby Road, DE12 7JP, Measham, Swadlincote, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A huge thank you to Bloor Homes and specifically Carolyn Micklethwaite and Nicola Willoughby (Marcham site) who have really looked after my Mum and Dad who after 45 years of living in the same house, decided to downsize to a Bloor Home.
Carolyn and Nicola have been super friendly, personable, helpful and considerate during our extremely difficult journey with selling Mums house and everything we have been through since we first offered on one of the plots.
They have been patient, empathetic and understanding throughout. We cannot thank them enough for their professionalism and are so grateful to them and their colleagues for getting us to this point.
Mum is so excited and over the moon with her georgous house.
Highly recommend Bloor Homes!

Reply from Bloor Homes & Fitchett by Bloor
I have had a very good experience with Bloor Homes (Marcham site), and specifically the Sales Advisors staff, Carolyn Micklethwaite and Nicola Willoughby.
From day one, they understood the difficulties we were facing and did everything they could to help get us into our new home. It’s been quite a journey, with lots of ups and downs and some major life events along the way (including major bereavement), but they have supported us throughout and always done their best to help.
They have been incredibly helpful, caring, understanding and kind, and have genuinely bent over backwards for us. We have ended up buying the show home (we hope!), and even now they are continuing to make sure everything goes as smoothly as possible for me. We really couldn’t have asked for more.
Thank you, Bloor Homes.

Reply from Bloor Homes & Fitchett by Bloor
The Brambles, Long Lawford
We would like to thank Mandy, Ivan Josh, Cian, Matthew, and the whole Brambles team for their excellent support throughout our home-buying journey. Mandy has always been very helpful and provided timely support, while the team have been happy to clarify our technical queries in detail.
We are very excited to receive the keys to our new home in the coming weeks and look forward to moving in. We also hope the same level of support and care will continue from the Brambles team after we move in.
Thank you to Mandy and the whole team for all your support.

Reply from Bloor Homes & Fitchett by Bloor
The experience with Bloor at Woolcroft Rise was exceptional. The team were efficient and incredibly helpful in reassuring us with the questions we had as first time buyers. Ben, Olivia and Darren all made the house buying journey genuinely enjoyable, removing a lot of the stress and making us feel truly welcomed in our new home.
Ben was available and very sharp in replying to queries on email or telephone, demonstrating his care in providing a quality service. Darren also gave us a very thorough home demonstration, we felt listened to and 'walked through' the process at each stage, certainly not 'rushed through'.
Thanks to the team.

Reply from Bloor Homes & Fitchett by Bloor
Really helpful team at Somerby View helping thoughout the entire process and keeping me up to date the the build progress.

Reply from Bloor Homes & Fitchett by Bloor
I have been in the process of purchasing a £615,000 "premium" property with Fitchett by Bloor Homes at Elgar Park, Worcester. While you expect a flawless customer journey and high-end finish at this price point, the entire experience has been a battle of administrative confusion, mis-selling, and substandard quality control.
The stress began on day one during the original sales discussions, where members of the sales team repeatedly provided conflicting misinformation regarding what specifications were and were not included with the plot.
This lack of transparency has now been compounded by masonry defects across the property, which I had explicitly verified by an independent RICS surveyor. The front elevation has extensive horizontal mortar colour banding forming a harsh, two-tone line prominently visible from over 50 metres away when driving past. From a distance, the mortar looks completely murky, leaving the entire wall looking heavily discoloured rather than uniform. The side elevations suffer from prominent brickwork colour banding and visible gaps left in the mortar joints. The site team at the time explicitly acknowledged this colour variation on site, admitting to me that it was down to building the house in bad weather.
In summary, this finish directly breaches NHBC Technical Guidance. Under NHBC Standards Chapter 9.1 (Aesthetic Quality), fairfaced masonry must be reasonably uniform in color and finish and free from excessive color banding. Furthermore, under NHBC Chapter 6.1, site management is contractually required to protect freshly laid masonry from the elements to ensure consistent curing. Weather is absolutely not an excuse for poor site control or an unacceptable finish.
When these defects were first raised, the site team explicitly acknowledged the faults. Their original advice was a formal commitment that they would clean the masonry and professionally tint any remaining colour differences at the end of the build. However, when I pushed for this agreed work to be scheduled earlier so it could be verified, the site team completely backpedaled on their promise. They carried out a surface clean, but entirely refused to proceed with the tinting, suddenly claiming the finish was 'fine.'
After I contacted Bloor’s Head Office to complain, I find it highly telling that the Senior Sales Manager did not call me back from her HQ desk. Instead, she waited until she was physically sitting inside the site sales office to place the call, the following day—I'll leave the readers of this review to read between the lines on that one. During that call, she simply doubled down on the site team's weather excuses, stating an internal specialist deemed the brickwork 'as good as it will be'—despite visible gaps still existing in the mortar joints. No copy of this report has been provided. Frankly, a blind man could see that this finish is a result of poor workmanship.
Most shockingly, the sales team explicitly stated to me that because the NHBC has passed off the house as it is, it does not matter if I get an independent snagging report completed by a RICS-qualified surveyor upon completion—they still will refuse to fix it.
I don't know if the management team has watched the videos of independent snagging inspectors online picking up shockingly poor work on modern new builds, but being told that a professional report will be openly ignored gives me zero confidence that any remedial work on any aspect of this house would ever be fixed.
Rather than delivering the professional industry fixes they originally promised to secure a £615k sale, the site office simply accepted a verbal withdrawal and removed the house from Rightmove within hours. It is deeply concerning that a '5-star builder' would break a prior commitment and lose a committed buyer ready to instruct solicitors rather than manage their site team properly.
To end - if any readers and prospective buyers of Plot 252 wants photos of the brickwork, you can type my name into Facebook and reach out to me directly and Ill happily send you copies before you commit to purchasing this property in future.

Reply from Bloor Homes & Fitchett by Bloor
Mandy and the team have been amazing in helping me secure my dream home. From patience and persistence in waiting for my sale to go through and doing everything they can to make sure the chain is moving and all in place. Including giving sound advice and even after completion. The check ins and any problems are never too much for the guys to fix and sort. Honestly. Thank you !

Reply from Bloor Homes & Fitchett by Bloor
Amazing experience with Bloor homes for buying my first home with my partner. We couldn’t be happier and the whole process was so much easier than I thought it was going to be. A special thank you to Cleo from Frankley Park who was so helpful and kind and supportive.
Highly recommend anyone looking to buy a home to go with Bloor!

Reply from Bloor Homes & Fitchett by Bloor
Anita was an excellent guide and was very knowledgeable about the properties we viewed. Everything was clearly explained and our questions answered.

Reply from Bloor Homes & Fitchett by Bloor
Exceptional experience with Bloor Homes! What started as a simple home viewing turned into us becoming homeowners, when we least expected it. 🏡❤️
A huge thank you to Lewis for his amazing support, kindness and outstanding service. The thoughtful gifts and packages were the perfect touch.
Forever grateful to Bloor Homes and Lewis for making our dream a reality! ✨

Reply from Bloor Homes & Fitchett by Bloor
We had a really positive experience with Tracy. She was extremely helpful, welcoming and knowledgeable throughout our visit. She gave us a fantastic tour of the property and took the time to show us the different floor plans and layouts available across the various types of properties on the development. She was also very patient in answering and clarifying all of our questions in detail, which we really appreciated.
Bloor Homes in Binfield offers a great variety of new-build homes, and we particularly loved the quiet and peaceful residential village feel of the area. Tracy made the whole experience enjoyable, informative and stress-free, and we really appreciated her friendly, professional and approachable manner.
Thank you, Tracy, for making our visit such a pleasant experience!

Reply from Bloor Homes & Fitchett by Bloor
bloor homes at somerby view have been amazing at helping us to buy our first home. special shoutout for Lewis, who has been incredible helpful with explaining and supporting us through the whole buying process. we highly recommended bloor homes.

Reply from Bloor Homes & Fitchett by Bloor
Being a first time buyer, I have been unsure of a few things throughout the whole process but Lewis at Somerby View has been exceptionally helpful and answered any questions I have had. The customer service has been great from giving updates on how the home is doing and also just regularly checking in to ensure I have no unanswered questions. I am currently awaiting completion but everything up to this point has been great and the team have been super helpful!

Reply from Bloor Homes & Fitchett by Bloor
The team are very helpful throughout the whole process to buying and moving in. The house quality is spot on with very minor snags, And had no issues in the 4 months we have been moved in👌🏽

Reply from Bloor Homes & Fitchett by Bloor
Absolutely delightful service from start to finish. Every interaction I've had with both Julie and Damon has been phenomenal and I feel I've been incredibly well looked after. This is my first time buying a property and I was told it would be very stressful? My experience has been anything but! All thanks to their hard work and excellent customer service.
Would have given six stars if it were an option.

Reply from Bloor Homes & Fitchett by Bloor
---
Outstanding Service from Julie and Damon at Bloor Homes - 5 Stars!
We recently purchased our new home with Bloor Homes and we cannot praise Julie and Damon enough.
From our very first viewing to getting the keys, their professionalism, kindness and attention to detail was exceptional. Nothing was too much trouble. They kept us fully informed at every stage, answered all our questions promptly, and made what could have been a stressful process feel smooth and genuinely enjoyable.
Julie and Damon went above and beyond to make sure the house was perfect for our family's needs. Their warm, friendly approach made us feel valued as buyers, not just a plot number.
We are absolutely delighted with our new home and would highly recommend Bloor Homes, and especially Julie and Damon, to anyone looking to buy.
Thank you both so much!
Michelle & Family

Reply from Bloor Homes & Fitchett by Bloor
Dubious planning. I was told that Abingdon planning no longer accepted plans for double garages. This is not true, especially for Didcot. The reality is that garden sizes are restricted as the area is on a flood plain. So Bloor homes has chosen to give people either no garages or single garages - even for 4 bedroomed houses. It has chosen this so that more houses can be fitted onto the site. It also means that new home owners CANNOT extend, put in a conservatory or erect any structure that will affect water run off.
Abingdon should take the opposite side of the planning portal and allow only construction that could at a future date support garages, conservatories and out buildings. By allowing the minimum size gardens per house construction there is no possibility of improving outside of loft conversions. Have any of you actually tried carrying a child up 3 stories, or worse getting a geriatric owner to somehow fit a stair lift onto the tiny staircases in these houses?
Very short term gain

Reply from Bloor Homes & Fitchett by Bloor
We recently purchased our first home in the UK from Bloor Homes at Newport Vale, and our experience has been exceptional from start to finish.
While looking for our new home, we were also considering several other developers, but the outstanding service we received from Hayley Adams (Sales Advisor) and Paul Cabeza-West (Senior Sales Advisor) made Bloor Homes the clear choice for us.
As first-time buyers in the UK, we were unfamiliar with many aspects of the process, but Hayley and Paul guided us through every stage with incredible patience, kindness and professionalism. They always took the time to answer our questions, explain each step and the timelines clearly, and made sure we felt informed and supported throughout the entire journey. Their approach gave us real confidence and made what could have been an overwhelming process feel simple and reassuring.
The excellent service continued after completion. Jamie has been fantastic from the moment we received our home. He is always approachable, responsive and genuinely willing to help. Whenever something needs attention, he takes ownership of it and makes sure it is properly followed through, which we really appreciate.
Thanks to Hayley, Paul and Jamie, what could easily have been a stressful experience became incredibly smooth and straightforward.
A huge thank you to the entire Bloor Homes Newport Vale team for making the purchase of our first UK home such a positive and memorable experience. We couldn’t recommend them highly enough!

Reply from Bloor Homes & Fitchett by Bloor
We had such a fabulous experience buying our new build from Bloor. Paul, Nicola and Luke couldn’t have been more helpful throughout the whole process, from helping us design our space with choices to chasing solicitors to take the stress off our shoulders. Everytime we spoke to them they were friendly, helpful and just overall a pleasure to work with. There knowledge of the development and amazing communication they built with the site team meant all of our questions were always answered. I cannot thank them enough as we look forward to moving into our family home.

Reply from Bloor Homes & Fitchett by Bloor
I’ve had a really fantastic experience buying at Felixstowe through Bloor Homes.
The entire team (especially Lauren ) was very supportive which made the task of buying our first home easier.
The whole process was stress -free and well communicated.
Many thanks Jini ×Davis

Reply from Bloor Homes & Fitchett by Bloor
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.