Awful customer care. Returns were sent 2 months ago, company can see goods were returned but seeing the delivery as “still in transit” so refusing to refund me “while they investigate”. Took 2 weeks... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Shipment & handling was perfect. The item ordered not so much. Fitment left a lot to be desired as was maybe to be expected for a one-size-fits-all type item. I just expected better quality for the pr... See more
Company replied
All lingerie received was of great quality and fit well. However, one bra that I received was covered in gray mold. Like hairy mold. I washed the bra and it all came off, but it was disgusting when it... See more
Company replied
I ordered a whole set and it arrived quickly. The set is beautiful and the quality looks pretty good. The fit of the bra is slightly off (bit loose on the breasts), even though I measured and followed... See more
Company details
- Lingerie Store
- Erotic Clothing Store
- Fashion Accessories Store
- Swimwear Store
- Underwear Store
- Women's Clothing Store
Written by the company
Bluebella was born from a simple idea to create luxurious and sensual lingerie for self-assured women. Founded on the belief that strength and sensuality belong in the everyday, with the understanding that beautiful lingerie sets a powerful tone for whatever comes next. Bluebella is a multi-award-winning brand that has paved the way for accessible luxury in the lingerie industry.
Bluebella
Written by the company
How Bluebella Gives Back
Customers can choose to donate 1% of their purchase
Bluebella is dedicated to supporting and helping others and have partnered with multiple charities across its global sites. Customers can choose to donate 1% of their purchase, at no extra cost to them. The charities include the Gender Equality Foundation, Equality Now, LGBTQ non-profit Outright International, the climate justice charity Rainforest Trust, and body positivity resource SeekHer Foundation.
Contact info
Brickfields, Unit 201, 37 Cremer Street, Hoxton, E2 8HD, London, United Kingdom
- 0203 176 6990
- care@bluebella.com
- bluebella.com
3.4
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Fast and easy delivery and return
Fast and easy delivery and return. Swimsuit high quality and stunning design
January 13, 2026
Good quality items.
January 20, 2026
I love my Bluebella so much
I love my Bluebella so much, fits perfectly, makes me feel like a million bucks!
January 20, 2026
Amazing fabrics and designs and…
Amazing fabrics and designs and delivery was so quick. Thank you !
December 4, 2025
Still waiting for my order for the…
Still waiting for my order for the second time ordering.
You need to sack EVRI as they are very unreliable
January 13, 2026
Product is fine
Product is fine. Initial order got lost but with a bit of assistance eventually was reordered and received.
January 9, 2026
Order not delivered
Order not delivered. All communication stopped. Won't answer any emails. No refund offered. Paid for express delivery. Absolutely shocking service. Seeking refund through other parties now as Bluebella are ignoring me.
On this performance I would steer clear.
January 16, 2026
Beautiful dress … loved the littke…
Beautiful dress … loved the littke satin bag it came in too .. lovely touch . I wore it to the moulin rouge in Paris for my birthday .
January 15, 2026
5* BLUEBELLA
Quality goods
Great service
Used many times never an issue
Fantastic designs
January 16, 2026
Had a issue with delivery all was…
Had a issue with delivery all was sorted out perfectly very happy with customer service. BTW she loved the the lingerie
January 16, 2026
Excellent customer service
Excellent customer service. Faulty item replaced - no quibble.
January 7, 2026
ThThey could offer express shipping via DHL like Ann Summers.ey could offer express shipping via…
They could offer express shipping via DHL like Ann Summers.
February 1, 2026
I ordered some underwear from…
I ordered some underwear from Bluebella, and I was really happy with the items. They were a perfect fit, which is so important, really comfortable, and so beautiful! I will be purchasing from Blubella in the not too distant future!
January 7, 2026
The best lingerie
I love the designs and the quality I think I have ordered everything that fits me as my bra size is 30FF hard to find nice bras that size
January 8, 2026
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