Bluecrest Wellness Reviews 6,465

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel at ease, especially during potentially stressful procedures like blood tests. Many highlight the clear explanations provided for each test and the overall efficiency of the service, often noting quick appointment times and prompt results. The user experience is frequently described as calm, relaxed, and comfortable, with many appreciating the thoroughness of the health checks and the helpfulness of the customer service team. However, some customers also noted issues with receiving blood test results, with some experiencing delays or unavailability for certain readings. A few people reported dissatisfaction with the customer service, describing it as unhelpful or unresponsive to their concerns. There were also isolated mentions of concerns regarding certain aspects of the service during blood collection and a general feeling that some assessments lacked thoroughness.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the efficiency, knowledge, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the efficiency and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process smooth, reassuring,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Charley, John, and Ruth for... See more

Location

People report positive experiences with location. Many customers found the venues comfortable, welcoming, and... See more

Based on these reviews

Rated 5 out of 5 stars

We have been going to Blue Crest Wellness health screening for many years, we have found them to be helpful and informative, our recent test was carried out by Rea, who was exceptional in every way po... See more

Company replied

Rated 5 out of 5 stars

Really good appointment at Rhinefield House with William. He was charming and efficient. Results came through after 6 days and are really useful. Well worth having done. My AST blood readi... See more

Company replied

Rated 5 out of 5 stars

Ruth was absolutely lovely during my health exam. She was really chatty, easygoing, and instantly made me feel comfortable, which took away any nerves straight away. The whole experience felt ca... See more

Company replied

Rated 5 out of 5 stars

The whole experience was great from start to finish. Rea who performed the tests was informative, explaining what each test was for and what the initial results were showing. Would recommend to anyone... See more

Company replied


Company details

  1. Medical Group
  2. Community Health Centre
  3. Medical Center

About Bluecrest Wellness

Written by the company

Our multi award-winning service helps people like you take control of their health.

We’ve undertaken over 560,000 health checks since we established in 2012, including tests for heart disease and stroke, cancer risk, cholesterol, diabetes, liver function, kidney function, digestive disorders, bowel health, anaemia and much more.

We aim to inspire and motivate our customers to make the right decisions about their health now in order to live healthier, happier and longer lives. We position ourselves as the UK adult's partner in wellbeing, empowering people to take a proactive role in managing their own health.

Health MOTs Female Cancer Risk Male Cancer Risk Vitamins & Minerals

Convenient Locations

It’s our mission to make health confidence accessible to all. That’s why we’ve teamed up with a network of high-quality venues across the UK and Ireland, conveniently located in central areas with excellent parking and transport links. This ensures you can find a venue within 20 minutes of your home.


Detailed Results

Within 8 days of your appointment, your results will be available online through our My Wellness portal. Your printed report will be sent in the mail within 21 days. The report explains each test in detail, assigning every result a flag of green, amber, or red. It also provides follow-up advice on how you could improve your results.


24/7 GP Helpline

All of our health check packages provide you with unlimited access to a 24/7 GP helpline for a year after your appointment. From tummy upsets to travel advice, the service also covers prescriptions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Eva was very professional assessment…

Eva was very professional assessment specialist and friendly making you feel at ease.

March 10, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you for taking the time to share your delightful feedback.

We’re really pleased to hear that Eva looked after you so well during your assessment. It’s wonderful to know that you found them professional, friendly and able to put you at ease throughout your appointment.

If you ever have any questions, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Dan Porter was excellent

Dan Porter was excellent. Friendly, professional and knowledgeable. As someone who clinicians usually struggle to extract blood from, he did it swiftly and painlessly. A true professional!

March 10, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you for taking the time to leave such a lovely review. We’re delighted to hear that Dan made your appointment such a positive experience. It’s great to know that you found them friendly, professional and knowledgeable.

We are especially pleased to hear that Dan was able to take your blood sample swiftly and comfortably, particularly as this is something clinicians have often struggled with in the past. They will be very happy to receive your feedback.

If you ever have any questions, our Customer Service Advisors are always here to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Issy made me feel welcome and relaxed…

Issy made me feel welcome and relaxed immediately. She took me through every step of the assessment very gently and I never felt rushed at all. I would have no hesitation absolutely recommending her and Bluecrest Health Assessments.

March 10, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you very much for taking the time to share your kind review.

We’re delighted to hear that Issy made you feel welcome and relaxed from the moment you arrived.

It’s wonderful to know that each step of the assessment was explained gently and that you never felt rushed.

We truly appreciate your recommendation and are so pleased that your experience with both our specialist Issy and Bluecrest as a whole was such a positive one.

If you ever have any questions, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Eva was very professional

Eva was very professional, thorough and extremely knowledgeable. A positive experience and one which I hope to now do annually.

March 10, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you so much for taking the time to leave such a lovely review.

We’re delighted to hear that you had such a positive experience and that Eva made your assessment feel professional, thorough and informative. We are sure they will be very pleased to receive your feedback.

It’s wonderful to know that you’re considering making this part of your annual routine.

If you ever have any questions, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

medical tests explained and well described…

The medical tests were well described by Eva, explained and it was checked that I understood what was occurring
Simple straightforward and logical

March 10, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Afternoon,
Thank you for your rating and review. It’s great to hear how clearly Eva described and explained each part of the medical tests, and that you found the whole process simple and logical. I’ll make sure this lovely feedback is shared with the Health Assessment Specialist and their manager.
Kind regards,
Rob.

Rated 5 out of 5 stars

It’s the staff that make it - Stacey was a star!

Stacey was outstanding as their representative that conducted the assessment with me today at Shepperton.

Highly personable, fun, and a great ambassador for her employer, Bluecrest.

March 9, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that your assessment went so well.

It is fantastic to know that Stacey made such a positive impression. Your comments about them being personable, engaging, and a great representative for Bluecrest mean a great deal. We will make sure your feedback is passed on to them, and we know they will be very pleased to hear it.

Thank you again for sharing your experience with us. If you ever need any support or have any questions, our Customer Service Advisors are always available on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Efficient, trusted service

Easy to book, process very efficient on the day. Eva was excellent, clear about the screening process and friendly too. Results are very quick to come in.

March 9, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you so much for sharing your experience with us. We are really happy to hear that your assessment went smoothly and that you found the booking process easy.

It is wonderful to know that Eva explained everything clearly and helped you feel comfortable throughout your appointment. Your kind words mean a great deal, and we will make sure they are passed on to them. We are sure they will be delighted to receive your feedback.

Thank you again for sharing your experience with us. If you ever have any questions, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Bridgewood manor

Good morning,
I had my medical assessment with John Porter on Friday 6th of March
This was at the bridgewood manor
Hotel in chatham kent.
John was polite explained everything to me and was very professional made me feel comfortable and relaxed.
Would recommend John very nice chap.
Graham.

March 6, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you so much for taking the time to share your kind review. We are really happy to hear that your assessment with John went so well.

It is wonderful to know that they explained everything clearly and helped you feel relaxed and comfortable throughout your appointment. Your kind words mean a great deal, and we will make sure they are passed on to them. We are sure they will be delighted to hear your recommendation.

Thank you again for sharing your experience with us. If you ever have any questions, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Easy and convenient

Jodie was so incredibly kind and professional. I'm terrified of needles and she made the whole process go quickly. I cannot thank her enough for how easy she made it all. Thank you, Jodie.

March 9, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you so much for sharing your lovely review.

We are delighted to hear that Jodie helped you feel at ease, especially if you are anxious around needles. It is wonderful to hear that they made the process feel quick and comfortable for you.

We will make sure your kind words are passed on to them. They will be so pleased to know the difference that they made during your appointment.

If you ever have any questions, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Excellent Service

Have this assessment every year and find the process very professional and efficient. Saw Maya this time and she explained the procedure very thoroughly and slowly to ensure I understood what she was doing and why. Had the Wellness App and some of the results came through a day later with the rest the day after, speedy service!
My Husband had previously been assessed and it was found out that he had AF and he was able to see our GP and put on the required medication.
Definitely worth getting done for peace of mind!

March 5, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you so much for sharing such a thoughtful review.

We’re really pleased to hear that you continue to find the annual assessment professional, efficient, and reassuring.

It’s wonderful to know that Maya looked after you so well at your recent appointment. Their thorough and steady explanations clearly made a positive difference, and we’ll be sure to pass on your kind feedback to them.

I’m also glad the Wellness App worked smoothly for you and that your results reached you so quickly.

It’s especially meaningful to hear how your husband’s previous assessment helped identify atrial fibrillation, allowing him to see his GP and receive the right treatment. Feedback like this truly highlight the value of proactive health assessments.

Thank you again for your continued trust and recommendation.

If you ever have any questions, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Both my wife and I have previous…

Both my wife and I have previous experience of the Bluecrest health check. On this occasion at the Village Hotel Cardiff your specialist, Barrie provided a professional and very helpful assessment of the health checks and we appreciated his friendly manner.

March 7, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you for taking the time to share your kind review.

We’re delighted to hear that both you and your wife had another positive experience with us, and that your appointment at the Village Hotel Cardiff went smoothly.

It’s wonderful to know that Barrie provided such a professional and helpful assessment, and that their friendly manner made the appointment even more comfortable. We’ll be sure to pass your kind comments on to them.

If you ever have any questions, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Good experience today and nice centre was local

Good experience today and glad I didn't have to travel far either . Every test was explained well. Thank you

March 6, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you for sharing your delightful experience with us.

We’re so pleased to hear that you had a great assessment and that the convenient location worked well for you. It’s also great to know that each test was explained clearly on the day.

If you ever have any questions, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Bluecrest -Great

Eva was great. Very clear in her description of the tests and the benefits.

March 6, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you very much for your lovely review.

We’re delighted to hear that Eva made your appointment so clear and helpful, and that her explanations of the tests and their benefits were easy to follow. We’ll be sure to pass your kind feedback on to her.

If you ever have any questions, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 1 out of 5 stars

Long wait. No results. Big cost

If you like waiting over a month before being told that the results are unavailable and you have to do it again, then this is the company for you.
Booked in January, got virtual appointment with nurse who talked me through process in Mid Feb. Waited till early March to finally get the message that “results are in”. The results are that the results are unavailable. Called customer service team who got back to me to say the blood didn’t get to the lab in time (I sent it two hours after appointment).
Now I can’t even get back in touch with them to “rearrange”. Not worth the money.

March 4, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you again for taking the time to speak with me today. I’m really pleased that we were able to talk everything through, clarify the situation, and reach a positive resolution.

We are very sorry once more for the experience you had, and we truly appreciate you bringing your concerns to our attention. Feedback like yours plays an important role in helping us improve our service moving forward.

If you ever need any further support or have any questions, please feel free to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Great experience

Guy was extremely professional, knowledgeable and friendly. Made me feel very at ease, and the whole thing was a joy.

March 5, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you very much for taking the time to share your lovely feedback with us.

We are delighted to hear that Guy provided such a positive experience during your assessment. It is wonderful to know that you found him professional, knowledgeable and friendly, and that he helped you feel completely at ease throughout. We are so pleased the whole experience felt like a joy for you.

If you ever need any further support or have any questions, please feel free to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Jodie explained everything really well

Jodie explained everything really well. She was very polite, friendly and efficient and was very happy to discuss my queries.
Appointment was on time and venue was good. Thank you will definitely book again

March 4, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you very much for taking the time to share your kind feedback with us.

We are delighted to hear that Jodie provided such a positive experience during your assessment. It’s wonderful to know that her clear explanations, polite and friendly manner, and willingness to answer all your queries made your appointment so reassuring.

We are also pleased that you found the venue suitable and that your appointment ran on time.

It’s great to hear that you would book with us again, and we truly appreciate your kind comments.

If you ever need any further support or have any questions, please feel free to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Great experience with Jodie E.

Great experience with Jodie E.; very pleased.

March 4, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you very much for taking the time to share your delightful review with us.

We are really pleased to hear that you had a great experience with Jodie. It is wonderful to know that you were very happy with the care and support you received during your appointment. Your kind comments will be passed on to them.

If you ever need any further support or have any questions, please feel free to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Jodie Evans Very Good Nurse

Jodie Evans . Very professional and informative.

March 3, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you very much for sharing your feedback with us.
We are really pleased to hear that Jodie provided such a professional and informative experience during your appointment.

Your kind comments will be passed on to her, and I am sure she will really appreciate them.

If you ever need any further support or have any questions, please feel free to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

I had my health assessment today with…

I had my health assessment today with Joji in North Bristol Community Diagnostic Centre. Joji was was very conscientious and I am very happy with the experience.

March 3, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you very much for taking the time to share your wonderful experience with us.

It’s wonderful to hear that your assessment with Joji went so well. We are really pleased that you found Joji so conscientious and that the care you received left you feeling happy with your experience. Your kind words will mean a great deal to them.

If you have any questions or need further assistance, please feel free to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Richard was very good and explained…

Richard was very good and explained things that I asked

March 2, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you very much for taking the time to share your kind feedback with us.

We are delighted to hear that Richard looked after you so well during your appointment. It is great to know that he took the time to answer your questions clearly and helpfully, making the experience as informative as possible.

If you ever need any further support or have any questions then please feel free to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

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