Bluefin SUP Reviews 

Great deck bag well made and ample room for a days paddle. Better than using a dry bag to access clothing etc and is more secure. Delivered in good time after my order.

Fast delivery, i have been looking at different brands of SUPs for a few months. I decided to give Bluefin a try due to their warranty and contruction claims. Safe to say, i am not dissapointed - very good quality, very stiff, i pumped it to 25psi and its solid a rock, very happy with product, quality and service. thanks

This board is a beast, pumpedup ready for my first outing today. Can definately see why Bluefin is a premium brand. DPD delivery was quick as well, arrived in 1 day.

very pleased with it , good quality and well made, time will tell bad and good way better , at this stage just unpacked it ,adjustments,checked all the bits,and did a dry test[inflated for few hr] , cant wait for sunny days, tomorrow , paddle time baby ,,paddle...

No User Manual, not even a quick guide. Need to download it from their site. Once downloaded you find out that it's a "one size fits all"-manual which is outdated, with translation errors. Some device like the Kayak Conversion are not explained at all. You need to revert to the videos which have apoor quality and content. This is no client service. Furthermore you will be haunted by emails to sell the same product or other products. Extremely agressive.

I have 2 Bluefin boards,they have both been very reliable

Love my board, super quick delivery, all perfectly packaged. Only downside would be there was no instructions for assembling your board, im a newbie.

Very helpful customer service when I had a question. Quick delivery and a paddleboard which i believe is tough to rival. Thanks Bluefin

Good overall service, quick delivery (next day) for my kayak seat, great addition to my 2021 Bluefin board

Bought the Cruise 10'8 latest model, much better than my old board - very welt built and sturdy

Parts supplied as requested, delivery fast ,shame the fin fell off on my first trip out and didn't float, but maybe I didn't fit it properly

Delivery was sharp! Just 2 days, aswell as the added on chair.. I also think they gave me an upgrade as the original ore that came with the chair wasn't in stock for a few weeks.. so they sent me a whole double ended kayak ore! Both came on same day! Took the board out for a test today! Was absolutely great! 100% recommend bluefin sup boards.. lovely quality stuff! Unfortunately one of the chairs strap hooks broke as soon as i started using it :(

Helpful customer service - helped me select the Cruise 10'8

Cruise 10'8 is unbeatable - really happy with the board. Very sturdy and stiff

I already have a Bluefin SUP (bought through Amazon) that I'm pretty pleased with so thought I'd go direct to the company as I wanted to get a second one for my wife for a trip we are taking. I checked with the online chat fellow that everything in the picture at the specfied link was included and, reassured that it was, placed the order. The package was despatched promptly but when it arrived it was clearly completely the wrong thing. The board had the same name but apart from that it was the wrong colour, included none of the items included in the picture (the bag, pump, kick strap, fins, paddle, all the bits that make a board useable in fact were missing). It did include a kayak conversion seat (which wasn't in the picture) but this actually was doubly annoying as I'd added a seat to the order assuming there wasn't one so now had two of those. What was most egregious however was that this board was also clearly quite well used. Did they send something someone had sent in for repair by mistake? A mix up with shipping labels on the boxes? Did someone else have my wife's nice new board? I got online with the chat service again and they had no explanation (?) but they did send me a return link to a page that said none of the items were eligible for a return. Getting back on the chat, they then activated the return manually and I was able to get returns QR codes and drop the two boxes off at the shop (this bit at least was efficient and easy thank goodness). And with my return marked as requiring a replacement product to be sent asap I assumed a replacement would be winging it's way to me with the next post. Alas the customer service rep was apologetic but insistent that a replacement couldn't be sent until the return was received. OK, annoying given this is your mistake, but I suppose I understand. But then, having received the returns, Bluefin did nothing with it for 4 days until I followed up again where I was advised that returns check in can take 14 days to process. But what? Why? Because it says so on their website.
And just to round things off they now also can't despatch a replacement today (Friday), earliest might be Monday but there's still no news on where my actual board has got to so any replacement board wouldn't arrive in time for the trip departing on the Wednesday. So it's now 10 days since I made the order, 5 days before I depart on my trip and I have no paddle board and Bluefin still have all my cash pending a refund. A frustrating failure at everystage means that at the end of this process what seems to have happened is I have lent Bluefin many hundreds of pounds for a couple of weeks, failed to acquire a paddle board for an upcoming paddle board trip and some poor DPD driver has humped a heavy box from the Bluefin warehouse to Wales and back. Not the adventure I was lead to believe I was embarking upon...

Excellent service from Bluefin, required a few spare parts for by Bluefin Cruise, the customer support team responded quickly to my enquiry and ordered the parts the same day.

My order never turned up, tracking didn’t move for weeks, and Bluefin gave nothing but vague, copy-and-paste replies. No delivery, no refund, no follow-up. I’ve now had to open a claim with my credit card company to get my money back. Appalling service from a company that claims to be reputable. Avoid.

Received the wrong board ( 70£ cheaper than what I paid) and it had clearly been used. It was scuffed, covered in stains and had boot prints on it. I was offered a £20 refund to keep it after some nonsense about parts travelling long distances. After informing them that it was the wrong board and secondhand it was exchanged for the correct model and fortunately this one was new.. but when unpacking and checking it over I found that there were no fins in the box. I then inflated fully with the pump provided to ensure it was ok and found that the pressure guage on the pump didn't work at all

Ordered a paddle board, paid for it, they took the money then told it was not in stock! Bluefin customer services offered me a lower grade board for the same cost! In addition Bluefin didn’t tell me the board they offered was a lower model! Lucky I spotted it! I asked them to supply the same grade board in the bigger size and they would not…avoid. The reply below notes that Bluefin have been in touch re suitable alternatives this is not the case Blue fin have offered alternatives that ‘they’ wanted to offer I have explained this to the customer service manager and I would encourage the Blue fin senior management team to read through the entire chain of emails.

Great product , fast delivery and brilliant customer service 👏🏿 👌