Blue Flame Gas Solutions Reviews 

283
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Needed to have a gas pipe in fire place removed ,Garry sorted it within a few days Been using Blue flame for 3 years now, would highly recommend for any work you require

Company replied

Rated 5 out of 5 stars

Garry came out and gave a good quote 24 hours after filling in the web form following a complete boiler failure. He went above and beyond to fit a new install in within 48 hrs with John completing th... See more

Company replied

Rated 5 out of 5 stars

Perfect service. Turned up on time in a smart uniform to give us a friendly no obligation quote, answered all our questions honestly & gave great advice . Updated us by email & text without us having... See more

Rated 5 out of 5 stars

Had a new condenser boiler fitted. Carl did a fantastic job. He was professional, polite and thorough. He made sure boiler and the new Hive control was working before he left. He left no mess, old boi... See more

Company replied

Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Gas Installation Service
  4. Heating Contractor
  5. Plumber

Written by the company

Blue Flame Gas Solutions is a family-run business offering expert heating, plumbing, and electrical services across South Wales—Established in June 2015, we are now in our 11th year, proudly serving homeowners in Cardiff, Newport, Bridgend, Swansea, and surrounding areas. —————————————————————————————————————— We specialise in affordable boiler cover, central heating cover, plumbing cover, and electrical cover, giving homeowners peace of mind all year round. If you’re looking for a new boiler installation, we offer professional advice, fast turnaround, and competitive boiler quotes with no pressure or hidden fees. —————————————————————————————————————— As a Which? Trusted Trader, we’re known for honest pricing, reliable workmanship, and personal service. We’re not a big corporate with multiple layers — we’re a small, dedicated team you can reach directly. —————————————————————————————————————— There are no call centres, no long waits, and no being passed from person to person—You can even WhatsApp our team directly—quick help and fast communication. —————————————————————————————————————— We provide—full aftercare on all boiler installations and boiler cover options inc.plumbing and electrical. —————————————————————————————————————- From fast boiler quotes to long-term home cover, Blue Flame Gas Solutions is the local reliable choice for heating, plumbing and electrical services across South Wales. ——————————————————————————————————————- Thank you for choosing a local business you can count on.


Contact info

5.0

Excellent

TrustScore 5 out of 5

283 reviews

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5.0

All reviews

(283)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant—initially helped me out of a jam that British Gas had left me in—took out cover with British Gas and on initial inspection—there was a problem with the flue -which they didn’t want to touch—but—then deemed the boiler as unsafe— it was the beginning winter and freezing outside—and they were happy to just walk away leaving us without heating or hot water—phoned around -and thankfully Gary turned up within an hour —sorted it out without any fuss—so-based on this I cancelled the British Gas contract-and took out my cover with Gary and blue flame — I haven’t had to use the cover yet—but I’ve no doubt there won’t be a problem should I need to—my daughter has recently bought her first house and on my advice-has also taken out the best cover available—can’t rate this company highly enough— they’re local and based on my previous experience I’ve no doubt will attend to any problem instantly—would i recommend them —100%—!!

November 24, 2023
Unprompted review
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Reply from Blue Flame Gas Solutions

Hi Brad and family, Wow! Amazing feedback. Thanks so much for sharing your experience with us, and for other potential customers to read.

Happy to have you on board buddy.

Thank you
Garry and team #BlueFlameGas

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Rated 5 out of 5 stars

Excellent, reliable gas fitters

Blue Flame have come to us twice - once to service our boiler and again to remove another appliance. Both times they have been able to come out almost the same day, have given a very fair quote, arrived when they said they would, and completed the job quickly and with minimal fuss.

I wouldn't hesitate to recommend them to family or friends.

September 2, 2024
Unprompted review
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Reply from Blue Flame Gas Solutions

Hi 👋, thanks for the kind review, much appreciated.

Diolch yn fawr

Garry and team #BlueFlameGas 💙

Rated 5 out of 5 stars

Blue flame gas solutions are…amazing

Blue flame gas solutions are amazing,Gary came out to explain in detail of the boiler we required with no pressure,and carl came out to put our new 1 in,very friendly carl was,done an amazing job and very clean also,after completion Gary came out to explain how the boiler worked and our hive we had,and he even set it up for us,brilliant price and couldn't have asked for anything better....would highly recommend Blue flame gas solutions 5*

August 12, 2024
Unprompted review
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Reply from Blue Flame Gas Solutions

Hi Darren, thanks for the kind review it’s very much appreciated.

Always nice to hear positive feedback from our customers, and in sharing your experience with us, and others, regarding your new boiler journey. Thanks, Darren.

Kind regards
Garry and Blue Flame team 💙

Rated 5 out of 5 stars

1st Class Service


I first contacted Garry to service my boiler and found him very punctual, friendly and engaging and most importantly knowledgeable. So much so, that I contacted him again with a view to replacing 3 radiators. He quickly came back to me with an acceptable quote together with a date for installation. Altough Garry did not carry out the installation himself, his colleague Matthew was also on time, efficient and friendly. He quickly drained my heating system, removed the old radiators, arranged for the collection of the old radiators and associated rubbish, installed the replcements and the system was back up and running in no time.

I have absolutely no complaints about the quality of work carried out on each occasion and it was done carefully and with respect of my home.. What I wasn't expecting was a follow up call from Garry to see if everthing was satisfactory and if I was pleased with the work (a rarity these days). Needless to say, I would certainly recommend Garry and his team. I can say no more other than EXCELLENT service.

July 3, 2024
Unprompted review
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Reply from Blue Flame Gas Solutions

Hi Richard, thank you very much for the detailed review of our services and your personal experience.

This feedback is greatly appreciated, so thank you 💙

Kind regards
Garry and team at Blue Flame Gas

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Rated 5 out of 5 stars

Boiler Service

Garry and his team installed a new boiler for us in 2019 and have serviced it ever since. Honest, reliable people who I would have no hesitation recommending.

June 7, 2024
Unprompted review
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Reply from Blue Flame Gas Solutions

Hi Tim, thanks very much for the kind review and good catching up this week for your boiler service. Appreciate the on-going business.

Garry and team @ #BlueFlameGas

Rated 5 out of 5 stars

Blue Flame Gas Solutions all the way!

Had a new condenser boiler fitted. Carl did a fantastic job. He was professional, polite and thorough. He made sure boiler and the new Hive control was working before he left. He left no mess, old boiler was taken away. Garry followed up with us next day to explain warranty etc. That is what I call excellent customer service! Would highly recommend Blue Flame Gas Solutions ltd. Fantastic price and amazing service.

May 2, 2024
Unprompted review
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Reply from Blue Flame Gas Solutions

Hi Becky, thanks for your lovely review and being such nice customers, much appreciated.
Glad you’re pleased with your #NewBoiler #BoilerInstallation and your experience ☺️

Garry and the team at #BlueFlameGas 💙

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Rated 5 out of 5 stars

Brilliant service

I had an intermittent fault on my boiler, took a few attempts to rectify ( as intermittent faults do ) They booked me in asap each time and engineer turned up when promised. I had to pay for initial repair as I wasn't covered but after that the boiler was serviced and the cover began which was handy as additional parts were required.
Both engineers were friendly yet professional. Thanks to both of them ( Reese and Dave ) Have no problem recommending this company.

Also, when a family member died a few yrs ago, probate cancelled their direct debit, then the boiler failed. When contacted they still honoured the contract, came out straight away and repaired the boiler. Which was much appreciated.

December 9, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant company!

I have had Garry
To put in a new boiler
He has done boiler services for other family members.
He also fixed my Mum’s boiler, when a contractor sent out earlier by a big name company said that it couldn’t be fixed and left my vulnerable mother without heating for a few days. Thankfully she allowed me to call Garry who sorted it straight away. He also charged far less for fixing the boiler than the contractor did for just coming out.

Blueflame are a very good company and deserve the praise!!

October 18, 2023
Unprompted review
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Reply from Blue Flame Gas Solutions

Thanks for the lovely, kind review, Anita. Much appreciated.

See you and Mam soon for your annual boiler service.

Thanks again.
Garry and team

Rated 5 out of 5 stars

Old boiler and tank replaced by combi boiler

Old boiler and tank removed by Blue Flame and replaced with Baxi combi-boiler. The work was done by Carl who was punctual and friendly and whose very neat work was completed on time. The work was arranged and supervised by Garry who took the time to answer all my questions and talk me through the operation of the new boiler. The process was made very easy for me as a customer and I highly recommend this friendly, professional firm.

July 18, 2023
Unprompted review
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Reply from Blue Flame Gas Solutions

Hi Petra, thanks so much for the lovely feedback it’s very much appreciated.

Thank you for being so kind and thoughtful throughout and I passed your thanks onto Carl. 💙

Kind Regards
Garry and the team




Rated 5 out of 5 stars

Had my new boiler fitted on 28/04/23…

Had my new boiler fitted on 28/04/23 and the service was fantastic. Had 3 young men attend the property who one I believe was called Riley but I’m afraid I didn’t catch the other 2 names. Arrived nice and early for the job, worked efficiently throughout the day and answered all my questions. Left everything nice and clean and tidy and made sure I was happy with the service. Would give 10 stars if allowed. Thank you.

April 28, 2023
Unprompted review
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Rated 5 out of 5 stars

Wow tremendous fantastic.

Wow tremendous fantastic.
A few words to describe the installation of my new combi boiler by Gary.
His work is neat clean and very efficient. My heating and hot water was back on on in just a few short hours.
Thank you Gary
Very highly recommended

February 25, 2023
Unprompted review
Rated 5 out of 5 stars

Boiler service this morning by Steve…

Boiler service this morning by Steve very polite and cheerful thorough and happy to explain what he was doing which I found useful. I have always been satisfied by the service I receive from Blueflame. M S

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

Annual Service

Engineer came to do the annual service 15/07/2022 and I could not fault anything. We did have to find the boiler filter which was not readily visible but I eventually remembered it was fitted behind one of the kitchen drawers. The filter was quite dirty so I explained it may not have been cleaned on the last service by Blueflame Gas Solutionsin 2021. Anyway apart from that everything was OK

July 15, 2022
Unprompted review
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Rated 5 out of 5 stars

Initial service and landlord certification

Used Blue Flame to service the boiler and provide Landlord certification for a rental property. Also complete a boiler service in my own property.
Ryan the engineer called in advance to let me know his estimated time of arrival and met that time. Work completed without fuss and working area cleaned on completion.
Invoice and certificates sent electronically. All very efficient. Excellent service!

October 28, 2021
Unprompted review

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