BlueFlame Plumbing and Heating Reviews 39

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Ben was absolutely brilliant from start to finish. He replaced our old boiler with a new energy-efficient one and took the time to walk us through how everything worked. Super professional, tidy, and... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Blue Flame highly enough! My boiler completely stopped working, leaving me in a real bind. Ben came out incredibly quickly to diagnose the issue and immediately understood the urg... See more

Rated 4 out of 5 stars

A good team of plumbers who sorted out several niggly issues we have had for some time. All knowledgable and helpful. Worked speedily and tidely. A rare thing to find. We would call on them again in e... See more

Company replied

Rated 5 out of 5 stars

Throughout the five years Ben Walters and his team at Blue Flame have been our plumbers we have never been less than totally satisfied with their work. Ben keeps up with developments in his industry... See more

Company replied

Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Plumber

Written by the company

BlueFlame Plumbing & Heating – Trusted Experts in London At BlueFlame Plumbing & Heating, we provide expert plumbing, heating, and boiler services across London. Whether you need a new boiler installation, emergency repairs, or routine servicing, our skilled engineers deliver fast, reliable, and high-quality workmanship you can trust. ⭐ Why Choose Us? ✔ Worcester Bosch Accredited Installers – Experts in efficient, long-lasting boiler solutions. ✔ Emergency Call-Outs – Rapid response for urgent plumbing and heating issues. ✔ Transparent Pricing – No hidden fees, just fair and honest quotes. ✔ 5-Star Customer Service – We take pride in reliability, professionalism, and quality work. With years of experience and a reputation for excellence, we’re committed to keeping homes and businesses warm, efficient, and stress-free. 📞 Get in touch today and experience the BlueFlame difference!


Contact info

4.8

Excellent

TrustScore 5 out of 5

39 reviews

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Rated 5 out of 5 stars

Great experience with BlueFlame…

Great experience with BlueFlame Plumbing and Heating. Ben was professional, easy to deal with and clearly very knowledgeable.

I needed a boiler replacement carried out urgently, and he was able to get everything sorted quickly and efficiently, which I really appreciated. The installation was completed to a high standard, everything was left clean and tidy, and communication was clear throughout.

All certification and documentation were handled properly, giving me full peace of mind as a landlord.

Really smooth process from start to finish. I would definitely recommend and will happily use their services again in the future.

March 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly recommend brilliant Blue Flame!

I cannot recommend Blue Flame highly enough! My boiler completely stopped working, leaving me in a real bind. Ben came out incredibly quickly to diagnose the issue and immediately understood the urgency of the situation. He managed the entire process—from quotes to sourcing parts and installation—with impressive speed.

What really stood out was Ben’s professionalism. He was courteous, arrived exactly on time, and was diligent and thorough in his work, taking great care to keep my home clean and safe. Communication was top-notch; he explained all my options clearly without ever being patronising. Most importantly, he listened to my financial concerns and worked with me to find an option that fit my budget perfectly. If you want a reliable, honest, and skilled engineer, look no further than Ben at Blue Flame. I wouldn’t hesitate to use them again!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

I had an F22 fault on my Vaillant…

I had an F22 fault on my Vaillant boiler in my flat in South London — no heating and low pressure. I called BlueFlame Plumbing & Heating and Ben came out promptly. He identified a couple of internal leaks causing the issue and explained everything clearly. He came back with the parts, fixed the leaks, and got the boiler working again. Really professional and reliable service. I’d definitely recommend BlueFlame if you need a Vaillant boiler repair or heating engineer in Brixton.

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from Ben

I had an F22 fault showing on my Vaillant boiler and no heating or hot water in my flat in Brixton. I contacted BlueFlame Plumbing & Heating and Ben came out quickly to take a look. He found a couple of internal leaks causing the low pressure, explained everything clearly, and returned with the parts to fix it. The boiler is now working perfectly again. Really professional and reliable service — highly recommend if you need a boiler repair or heating engineer in Brixton!

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Our go to plumbing and heating experts

We’ve worked with Ben for 5 years and he has overhauled our plumbing. Very knowledgeable, professional and dependable. He is very solutions based and knows the options on the market only installing the best products for the client. Ben goes over and beyond what any other plumbing engineer has done that we’ve worked with. And he’s a really nice guy!

July 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Great boiler service in Balham

I had a full strip down and service carried out on my Worcester Bosch boiler in Balham by BlueFlame Plumbing & Heating. Ben did a thorough job and sent over clear photos showing the work completed, which I really appreciated. Great communication, professional service, and now the boiler is running smoothly. Highly recommend if you’re looking for a reliable heating engineer or boiler service in South London.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

BlueFlame

Our boiler had broken down, so we found BlueFlame Plumbing & Heating online and asked them to come out and quote. Ben was great — professional, knowledgeable, and gave clear advice. They ended up replacing the boiler and carrying out a full power flush of our heating system. Everything’s working perfectly now. Highly recommend BlueFlame if you need a new boiler or heating engineer in London!

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Worcester Boiler installation

I found Ben from BlueFlame Plumbing and Heating on the official Worcester Bosch installer website, which was a great start. I was looking for a Gas Safe boiler installer in South London to handle a full boiler replacement, and his communication was excellent from the start. We agreed a fair price for the new boiler installation, and Ben carried out the work this week at our home in Lambeth. Thoroughly recommend Ben,

July 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Service from BlueFlame

Had Ben from BlueFlame Plumbing and Heating out to my flat in Kennington to uncap the gas meter and service the boiler. He found the pump had seized, the expansion vessel needed recharging, and he replaced the system filling loop. Would HIGHLY RECOMMEND.

April 29, 2025
Rated 5 out of 5 stars

Ben was absolutely brilliant from start…

Ben was absolutely brilliant from start to finish. He replaced our old boiler with a new energy-efficient one and took the time to walk us through how everything worked. Super professional, tidy, and you can tell he really knows his stuff. It’s rare to find someone this reliable in London, especially in Clapham where good trades can be hit or miss. Highly recommend him to anyone needing boiler work done!

March 18, 2025
Unprompted review
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Reply from BlueFlame Plumbing and Heating

Thanks for the fantastic review! I’m really pleased you’re happy with your new energy-efficient boiler and the service provided. Taking the time to explain everything is all part of making sure you get the best from your system. If you ever need a trusted plumber in Clapham or anywhere in London, I’d be happy to help.

Kind regards,
Ben & the BlueFlame Team

Rated 5 out of 5 stars

Would highly recommend

We had BlueFlame out to repair our hot water cylinder in our flat near Chelsea, London. What started as a simple fix quickly turned into a full replacement of the entire cylinder. The team were professional, tidy, and kept us informed every step of the way. They got everything sorted efficiently and with minimal disruption. Really impressed with the service — would highly recommend!

February 25, 2025
Unprompted review
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Reply from BlueFlame Plumbing and Heating

Thank you for your kind words, Emma! We’re glad we could get your hot water cylinder sorted efficiently, even with the unexpected replacement. Keeping you informed and minimising disruption is always our goal. If you ever need a trusted plumber in Chelsea or anywhere in London, we’re here to help.

Best,
Ben & the BlueFlame Team

Rated 5 out of 5 stars

fast and reliable service

Our boiler broke down unexpectedly on a freezing morning and we had no hot water or heating. I found Ben online and he came out to Balham the same day. He diagnosed the issue quickly, sourced the part, and had it fixed within hours. No nonsense, just fast, clean and honest work. Genuinely one of the best experiences I’ve had with a tradesperson in London

March 21, 2025
Unprompted review
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Reply from BlueFlame Plumbing and Heating

Thanks for the great review! Glad we could get your boiler sorted quickly, especially on a freezing day. We know how important it is to have heating and hot water back ASAP. If you ever need a trusted plumber in Balham or anywhere in London, we’re always happy to help.

Kind regards,
Ben & the BlueFlame Team

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Rated 5 out of 5 stars

They dealt with a leak in my kitchen…

They dealt with a leak in my kitchen with remarkable speed and efficiency. They were also wonderfully polite and considerate and kept me informed of when they would be arriving. A breath of fresh air.

January 13, 2025
Unprompted review
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Reply from BlueFlame Plumbing and Heating

Thanks for the great review! Glad we could get your kitchen leak sorted quickly and keep you informed along the way. We always aim to provide a reliable and hassle-free service. If you ever need a trusted plumber again, we’re here to help!

Kind regards,
Ben & the BlueFlame Team

Rated 5 out of 5 stars

Recommendation

Ben did an excellent job fitting a new Vaillant ecotec boiler when our old Worcester failed. He also replaced all the pipework in the boiler room to make a neater installation. Ben was courteous and helpful, he turned up on time and was very knowledgeable about his business. I would definitely recommend BlueFlame Plumbing.

November 18, 2024
Unprompted review
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Reply from BlueFlame Plumbing and Heating

Thanks for your kind words! I really appreciate you taking the time to share your experience. I'm glad we could get your new Vaillant ecoTEC boiler installed and tidy up the pipework for a neater finish. If you ever need a trusted plumber again, we’d be happy to help.

Kind regards,
Ben & the BlueFlame Team

Rated 5 out of 5 stars

Good experience

Very good experience with this company. Had a cylinder service plus additional repair. First job completed quickly but the other took longer as a part was ordered. Kept informed throughout and work done in timely manner. First time with Blue Flame. Will definitely be using them again.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Knowledgable, professional and experienced

We can’t recommend Ben and BlueFlame Plumbing and Heating highly enough. We needed a new heating system, Ben spent weeks researching the best system for our house and completed a brilliant job, making sure every room has sufficient power to heat it. His pipework by the boiler is also a work of art!

October 5, 2024
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Rated 5 out of 5 stars

Toilet leak!!!

I called BlueFlame for an emergency plumber after goggling the company online. I had a leak at the store here at Neptune Cheltenham. Ben arrived that day to take a look and was able to see the problem and advised on the best course of action to fix the issue. He repaired the issue in good time, overall the experience was fantastic and very professional. I will definitely use him again and recommend him to friends and family if any other problems were to occur. Thanks again Ben and BlueFlame.... Lee, Store Leader, Neptune Cheltenham.

September 25, 2024
Unprompted review
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Reply from BlueFlame Plumbing and Heating

Thanks Lee for the fantastic review! Really pleased we could sort that leak quickly at Neptune Cheltenham. At BlueFlame, we pride ourselves on swift, professional service. Your recommendation means a lot. Please ring us anytime you need further assistance!

Best,
Ben

Rated 5 out of 5 stars

Reliable plumbing/heating engineers

We were having problems with our water system, so I contacted BlueFlame for a quote. They responded quickly and communication was very good throughout, including a text to say Ben was on his way and when he would arrive, which was really useful.

After some investigating, Ben explained what the problems were before starting the work. He was always friendly, polite and efficient, leaving everything clean and tidy. I highly recommend BlueFlame and wouldn’t hesitate to contact them again in the future.

July 22, 2024
Unprompted review
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Reply from BlueFlame Plumbing and Heating

Thanks for the positive review! Glad we could communicate well and resolve your water system issues efficiently. We always aim to provide quality service and keep things tidy. Your recommendation means a lot. Please ring us anytime!

Cheers,
Ben

Rated 5 out of 5 stars

Blueflame Plumbing & Heating attended…

Blueflame Plumbing & Heating attended to an emergency call out for us, out of normal working hours. Ben kept me informed at each stage. Ben & his team were prompt in responding with the initial enquiry and quote/booking in. They attended when they said they would and fixed the outside underground pipe. I would definitely recommend them.

September 18, 2024
Unprompted review
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Reply from BlueFlame Plumbing and Heating

Thanks for the great review! Really pleased we could respond promptly to your emergency call-out and fix that underground pipe. At BlueFlame, we pride ourselves on clear communication and reliable service, even outside normal hours. Your recommendation means a lot. Please don't hesitate to call us again!

Best,
Ben

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