Bluegreen Vacations Reviews 330

We've been trying to exit our Bluegreen timeshare since 2018 and have gotten nowhere. Despite repeated phone calls, emails, and even formal complaints, including one to the FTC, Bluegreen has offered no real solutions. They only responded after a letter of complaint, and even then "the help" was just a repeat of the same options with no new way out which are title transfer or resell through a third party company that is not guaranteed.

Our situation is serious, our family has undergone surgery and chemotherapy and we have dealt with over $10,000 in hurricane damage. The timeshare was sold as flexible and easy to use, but booking issues, limited availability, and a confusing system have made it impossible to enjoy. We tried negotiating a fair settlement, offering $5,600 when they asked for 50% of the balance but they rejected it outright.

Bluegreen's communication is hollow and unhelpful. They escalated our case only to tell us there is nothing new to offer. They don't listen to owners' real hardships, and it feels like they hope people will just give up. We simply want to be released from this contract, but Bluegreen keeps dragging it out with no empathy or clarity. Avoid this company if you value fairness and support.

I was automatically connected to this company in 2024 after booking a hotel room. I humored the sales guy thinking that I would just not take the vacation and be fine, no they took $250 from my account and when I did not take a vacation with them it was not returned. I ate the loss because I was stupid enough to give them my credit card details. Now two years later they have called me 8 seperate times and counting trying to sell me more vacations. I am on the national do not call registry and I requested 4 times to be added to their local do not call list. Do not do business with this company.

I am finished. Dealing with Bluegreen has proven to be nothing more than constant pressure to upgrade. Nothing is ever available, yet their solution is always for me to spend more money. They clearly don’t care about your age, your health, or your financial situation once they have your signature.

When we tried to cancel, the only “help” we got was being asked if we were working with a third party or to resell it myself. They know exactly what the market looks like…there isn't one. It’s a total complete nonsense. I’m not paying Blugreen another penny. I refuse to be stuck making payments until I'm 80 years old. Consider this a warning to anyone thinking of joining: stay far away unless you want a lifetime of bills and zero service.

Avoid Bluegreen Vacations as they are absolute masters of fraud and manipulation. We were lured in by a gift card and a tablet and then subjected to a grueling three hour high pressure sales pitch until we finally gave in just to get out of there. The entire time the sales staff swore up and down that this was not a timeshare. They called it a vacation package or owning part of a resort. We only realized we had been lied to when we started getting calls to upgrade and then received a renewal notice from Pinnacle Vacations. Pinnacle works with Bluegreen and they explicitly called it a timeshare in their mailer. They literally tricked us into buying more by promising they would sell our existing interest and help us out but that was just another lie.

We have reached our breaking point and have stopped all payments. The financial burden is far too much and the constant stress from their harassment has caused my high blood pressure to spike to dangerous levels. We have told Bluegreen repeatedly that unless they are calling to confirm the cancellation of our contract, then we do not wish to speak with them at all. We are done being treated unfairly in this cancellation process. Bluegreen and Pinnacle have been useless and have done nothing but take our money and been a thorn in our side. Do not trust this company because they will trap you in a fraudulent contract and ignore your health and well-being just to keep taking your money.

Avoid Bluegreen Vacations as they are absolute masters of fraud and manipulation. We were lured in by a gift card and a tablet and then subjected to a grueling three hour high pressure sales pitch until we finally gave in just to get out of there. The entire time the sales staff swore up and down that this was not a timeshare. They called it a vacation package or owning part of a resort. We only realized we had been lied to when we started getting calls to upgrade and then received a renewal notice from Pinnacle Vacations. Pinnacle works with Bluegreen and they explicitly called it a timeshare in their mailer. They literally tricked us into buying more by promising they would sell our existing interest and help us out but that was just another lie.

We have reached our breaking point and have stopped all payments. The financial burden is far too much and the constant stress from their harassment has caused my high blood pressure to spike to dangerous levels. We have told Bluegreen repeatedly that unless they are calling to confirm the cancellation of our contract, then we do not wish to speak with them at all. We are done being treated unfairly in this cancellation process. Bluegreen and Pinnacle have been useless and have done nothing but take our money and been a thorn in our side. Do not trust this company because they will trap you in a fraudulent contract and ignore your health and well-being just to keep taking your money.

The sales team pushes package deals by claiming they offer more than enough points for regular vacations but the reality is that there is almost never any availability when you actually try to book. You end up paying significant monthly and yearly fees for a broken system that provides zero benefits. Even when trying to resolve issues directly with the company, their support is dismissive and offers no real solutions for those looking to walk away. Save yourself the financial stress and look elsewhere! Dealing with this since 2022

If I could give Bluegreen vacations zero stars I would!! This company is awful. They lie and deceive you to the point they have you locked in for life paying maintenance fees. I have regretted every second that I have been sucked into this scam for 26 years. I have paid over $30k for 8000 points and only used this pathetic timeshare 6 times. Two years ago I stopped paying and I have ask for them to cancel and they refuse. They attempted to send me to collections and have continued to add finance charges to my outstanding balance. I have had multiple phone calls with their exit team and they are extremely difficult to deal with and never return voicemails or emails. I will never pay another cent to scam or a company!!

I regret ever purchasing this timeshare. This company operates on false promises and has failed to deliver on every commitment made during the sale. I feel exploited and am no longer willing to tolerate the financial and emotional strain this has placed on my family.

Be warned: they are dishonest and hypocritical. I have filed multiple complaints in the past, only to be dismissed or met with "binding contract" rhetoric. There has been no meaningful action to address my concerns.

I am finished. We are not paying another cent, and my mind will not be changed. Do not contact us unless it is to confirm our release from this contract. We want nothing more to do with you.

My spouse and I are deeply frustrated with our experience with Bluegreen Vacation Club. What started as a "free" trip to Las Vegas turned into a high-pressure sales presentation lasting nearly four hours. We felt pressured into a contract under the impression that it would consolidate our memberships, but instead, we were left with separate accounts, additional costs, and a significant loan. As retirees, the $64,000 we have invested and the remaining $16,500 in debt have become a major financial strain. To make matters worse, Jennifer Shelton was not willing to help us when we reached out to address these discrepancies. We feel completely misled by the unfulfilled promises made during the sales process and regret the decision to sign. Not a good business to align yourself with at all.

Was at cabelas when approached asking if we liked vacations. We had out two young children with and was explained that this is a promotion they are doing $199 for a 3 night stay because bass pro shop bought out cabelas and they are trying to get people out to these locations. Never disclosed that it was a time share event and was only advertised as staying at a Hilton. So on my End I never even thought to ask if it was a time share. Felt like the girl could see I was very distracted and would be an easy sale. Which she got me. Thankfully I was able to cancel my stay and refunded but even when I called to make sure I could bring kids or if I would be charged if we couldn’t stay the whole time share talk no one could give a straight answer.

We attended a Bluegreen sales presentation in November 2023 and were told that upgrading our ownership would lower our maintenance fees to around $3,000. Instead, our fees increased to over $7,000.
When we called to discuss options, the representative (Geraldine) confirmed the high fees and said we would have to pay them before even speaking with a transition team about exiting. She offered vague suggestions like finding someone to take our points, but had no clear guidance. This experience has left us frustrated and distrustful of the process. Prospective owners should be aware that promises made during sales presentations may not reflect the reality of ongoing costs.

Please do not sign anything with this company they SCAM you with a big smoke and screen dance. They take your $200.00 and you get nothing. This company should be closed. We are reporting to BBB.

From my perspective they do not even deserve 1 star. We are owners and at every turn they nickel and dime you to death with fees. Once you've been to a location, there usually is not enough to do in the area to repeat the visit. With Hilton's ownership, they have rebranded some of their best properties as Hilton Vacations and it is not clear what implications this will have down the road for BG owners. They recently sold my husband an Owner's Bonus package for $149 for 3 nights. We however were locked out of going to the two locations that were preferable, Nashville and the Cliffs in Ridgedale, MO.

Don't get on this scam, everything is a lie 5,000 will cost you $12k and you think that that will get week of nice vacation. Is not the case that will get maybe 2 days a year and on top of that maintenance fees go higher and higher every year. 1,100 per year to get 2 days on their resort plus the $12k . Its a repo.

Horrible experience. Not worth it. They are not straightforward. Very cunning and dubious.

Bluegreen is not worth the money they make you spend to buy it. We bought it in 2023 and have only used it a handful of times. They also don’t care if your lifestyle changes and you need to cancel. They say there is no way to cancel. They certainly don’t tell you that in the meeting. They raise up the fact that it's a great opportunity for travel and how much use you can get out of it. They don’t tell you that you’re stuck with it forever. Waste of money and waste of breath trying to talk to them about it. Steer clear of Bluegreen, or at least know what you’re getting yourself into.

DO NOT RECOMMEND
Went to call bg first they said it was expired when we were offered 6 extra months got that figured out. When we bought this vacation we have a dog who was with us at bass pro that day when we bought this vacation and was told it was ok if she went with us so purchased this vacation called to make reservations and got told there’s no dogs allowed. The lady wouldn’t work with us on figuring something out for the misinformation no refund nothing just a well book your stay but your dog can’t go. We were already strapped for cash but after they wouldn’t leave us alone for it we bought it now can’t even use it because no dogs are allowed even after we offered to pay a pet fee spent an hour on the phone just to be told there’s nothing they can do DO NOT RECOMMEND.

They will lie until you sign a contract, then after that there are things brought up that weren’t in the contract. Extremely poor communication.

Bluegreen Vacations and Properties

The stars reflect one individual, not the hotel or building. I did not stay there. I attended a Bluegreen Vacations sales presentation at Polo Towers, and everything was fine until a presenter named Jonas G. Gravas began his portion.

Within about ten minutes it became clear something was off. He appeared disheveled and possibly hungover despite it being around 10 a.m. He started with the usual sales questions and a few jokes, which was fine. However, things changed noticeably after he asked where my wife was born and raised. His demeanor shifted immediately.

Later he asked where our favorite vacation destinations were. I listed several places. He fixated on one of them, a Middle Eastern country, and seemed visibly bothered by it. I don’t follow politics and simply answered the question he asked about travel destinations. It was just one place in a list.

At that point the presentation abruptly stopped. He essentially told us to get up and leave in the middle of the meeting. As we were escorted out, several coworkers rushed over asking what had happened because it was clearly unusual.

I explained the situation to his supervisor and a few other staff members. Hopefully it was addressed internally, but I have no way of knowing.

It’s disappointing to attend a presentation you were invited to, answer the questions honestly, and then be removed from the room because the presenter didn’t like one of the answers. If someone is going to run these presentations, they should be able to handle basic travel discussions without turning it into a scene.

This leads me to believe he was either showing some form of bias or simply reacting emotionally to something he misunderstood. It also gave the impression that he was frustrated once he realized we likely weren’t going to buy a vacation package, which unfortunately came across as unprofessional.

I’ve reached out to Bluegreen multiple times over the months and received a call and a reply that did not address my situation. No promised follow-up ever happened, leaving me frustrated and ignored.

My timeshare fees have risen from $140 to over $1,200 annually for a product I cannot use. Booking options are limited, resale is impossible, and the promises made at purchase never materialized. Attempts to get a fair exit or real help have been met with silence.

This experience has been stressful and unfair. Based on my interactions, I cannot recommend Bluegreen. Anyone considering ownership should be aware that support may be nonexistent, and fees will keep rising even if the timeshare cannot be used.