Blue Illusion Reviews 43

love the styling of the clothes. also very affordable for the good quality. great accessibility as they have many stores around!

My wife absolutely loves the organic cotton tops from Blue Illusion. Anytime I need a gift for birthdays or Christmas’ I know exactly where to go.

I love Blue Illusion. The quality of all their garments is incredible. The best jeans I've ever worn.
I've ordered online and been in-store and I've had nothing but excellent customer service. Highly recommend!!

Blue illusion what has happened to you. I tried to change an online order as the web site was playing up and accidentally ordered the wrong size. I sent an email explaining that I live overseas and the parcel was being delivered to my elderly mother who could not return it.

48 hrs post email still no response and no one answered the phone when I rang and now just received an email saying co granulation’s your parcel is being delivered

What has happened to you Blue Illusion you use to be so customer friendly and I have been a long standing customer I won’t buy from you again after this experience

Today I visited Blue Illusion @ The Glen Shopping Centre had a wonderful in-store experience. Upon walking into the store I was greeted by the manager Gina who made me feel very warm and welcomed . There was another staff member in the store by the name of Toni both staff were very knowledgeable and friendly, which is what makes a customer feel valued and wanted. I highly recommend this store due to the two staff members @ this store. I have been into other blue illusion stores and never had this type of customer service. Keep it up guys. You know how to make customers happy. shop presentation was impeccable outstanding actually

I used to buy so many clothes from Blue Illusion, I used to love going to their airport store in Sydney but sadly, over time the styling has become really old fashioned and very dowdy. I still bought the basics, especially the long sleeve tops but the quality has fallen dramatically, the sleeves fray, the necklines fray. Standards have dropped so low...prices haven't though...so it's not worth shopping there anymore. Such a shame.

The highlight of going to The Glen is walking into Blue Illusion and being given a wonderful welcome. Not only are the staff very helpful but the clothes are well made and of the highest quality. My wardrobe consists of many clothes from Blue Illusion which still look brand new. I love Blue Illusion........Keep up the good work girls. Thankyou girls, Cheryle

Placed 2 online orders approximately 5 weeks ago to the value of $110, have had no response yet after my first attempt. Would appreciate an update please, regards, Judy Mentiplay

I place an order it would be sent express post
4 may,still haven’t got it

What has happened to Blue Illusion?. I have shopped with them for years and often use the online shopping site as I am 150 ks from my nearest store.
Their new website is confusing and does not show items placed in your shopping bag. Because my ordered items did not show in the bag, I ordered them again Immediately. This resulted in a duplicate order. Sent an email 48 hours ago. No response. Why does the company no longer have a phone number we can use? Very disappointed as I now have two orders for the same items which I shall have to return and pay postage twice

I am stunned at all the negative reviews.
I have found Blue Illusion online shopping to be excellent. The items i have bought fit properly according to the size and are of good quality. They are also sent promptly and nicely packaged. Receiving my order promptly is a big plus because I live in a regional area.

Charged $200 twice for gift card. Getting nowhere with trying to get credit via manager so emailed twice - no response to either emails. Rang both numbers on website which cut out after being instructed to send email for queries!! A business with no phone contact? This needs to be looked at by someone. Absolutely appalling customer service - will never shop with them again.

The quality of the coloured pants is terrible. After one wash they look like they've been washed 100 times. Don't buy.

Avoid at all cost!!!Terrible customer service. Combative sales women in Westfield Doncaster and Eastland stores. Still awaiting a refund from 2 months ago. Lying about product availability. Sending wrong sizes. I left over 30 messages / sent emails, messaged on social media, with no response received. The CEO, Donna Maree Gesundheit aka Donna Guest (not sure why is she insecure about her real surname) aka @donnablueillusion has been included in messages/emails but does not care enough about her customers to respond or at least get honest staff. Also, did you know that the company that owns Blue Illusion actually operates Catholic Church. So, all of us buying from Blue Illusion are actually funding Catholic Church.

Great Service Instore. Don't bother Shopping Online. Their System needs totally rewriting. Items showing available when they are not, even to the extent of completing the Order. Very poor customer notification and communication and followup on their system for online purchases.

I have shopped at Blue Illusion in Norwood from time to time, basically when I saw something I liked which would go with clothes I already had. Some years ago i bought a green silk dress for Christmas that was a really good colour for me but unfortunatly it is so hard to iron, having three layers, that I have to use the dry cleaners. It said it was sustainable fashion and I hope that Blue Illusion have good ethical credentials, but it is hard to find information on this.
I have also bought 2 well loved long sleeved tops, one in blue silk and the other red cotton lace and fabric. Both useful and good looking.
I have no complaints about the staff or service but haven't shopped there for a while. My last purchase was a good organic navy cotton T-shirt bought last December.

I placed an order with Blue Illusion online over six weeks ago and am still waiting for it to arrive. They claim to have made two failed deliveries. They have nowhere on their order form where you can ask for a package to be left. What kind of couriers do they use?! My house is hidden behind a huge hedge and has a waist high brick veranda. Why could the package not be left. Their customer service consists of Kurt emails. There is no phone number given so you can actually speak with a person. I will have to be very sorely tempted by something to ever consider ordering with them again. I am taking my woes to the Department of Fair Trade.

On my last shooing at Blue Ilusion l wanted to buy few items.
When I asked for discount, they tried to hide it.
I said it is advertised on website, even written on the board at the entry.
I will never go back, l felt that I am not welcome.

I am a long time customer of Blue Illusion but will never shop there again. Their on line service is appalling. This is now my second attempt at rectifying muck ups with two orders. The lady I spoke to today continually interrupted me - I was unable to finish a sentence for the whole conversation. I attempted over and over to explain the situation. She called me rude continually, threatened to hang up on me. She was absolutely unapologetic that an order I had already rung about and had to return (they sent me someone else’s order). To this day I have not received my order. Accused me if “not providing any information” when I couldn’t remember the exact day and name of the person I last spoke to. I will never ever shop with Blue Illusion again. Tough times are coming in the retail space and this kind of abysmal, unprofessional behaviour will not help the brand one bit. Dreadful.

It's my first time shopping at its website, I wish I had read other online product reviews about this brand earlier. The quality of product is poor and the customer service is unprofessional and disappointing. It's completely the worst online shopping experience I have ever had. I purchased over NZD150 for my items, 6 days ago I even haven't fully received all my order and last night I saw the items I bought are 50% cheaper than what I bought, I know they have the right to do any promotions but within such short period of time all the items become cheaper than I can expected, I feel like myself have been cheated, I didn't get the full knowledge about the plan this company were going to do as being a new customer to them. Sadly they don't accept my complaint due to the items I bought are outlet or sales items, which make me feel even worse, is my NZD150 different from others?! I sincerely share my unhappy experience here with people who would like to shop the website, please think about it carefully.