We stayed at the 4 bedroom house in Farnwarth, we were a large group and the place was perfect for us. Plenty of space, clean, nicely decorated and very comfortable. Location was great for exploring s... See more
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Review summary
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Lovely stay in Tide Cottage, Southsea. Blue Puffin were great. We had booked another cottage with them, but there was a maintenance issue before our trip so they offered Tide Cottage instead. They... See more
Company replied
I cannot thank the team at Blue Puffin enough for their incredible kindness. Due to a family bereavement, I had to reschedule my stay at the very last minute. Despite the short notice, they were remar... See more
Company replied
The house was beautifully decorated and presented. It has so much space and ideal for larger families. The garden is a lovely size too. The location is good for local shops and also access to Souhsea... See more
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Company details
- Serviced Accommodation
- also in
- Apartment Rental Agency
- Furnished Apartment Building
- Holiday Accommodation Service
- Lodging
Written by the company
Luxury Short & Long Stay Serviced Accommodation provider in Hampshire and the Cotswolds. Providing high end quality fully furnished properties, fully equipped and beautiful interiors. Perfect for business trips, corporate and relocation. All our properties are in convenient and great locations and are pet friendly.
Contact info
Norcote Farmhouse, GL7 5RH, Gloucestershire, United Kingdom
- +44 1242 420010
- info@bluepuffinstays.co.uk
- bluepuffinstays.co.uk
4.6
Excellent
146 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Fantastic family house in Winchester
Fantastic family house in Winchester, we felt very at home throughout our stay. We found the company to be very attentive and helpful. Thank you!
August 26, 2025
Unprompted review
Reply from Blue Puffin Stays
We are overjoyed that you had a wonderful time during your stay, Sarah! Your glowing review is a testament to the hard work and dedication of our team. Thank you for choosing us, and we look forward to hosting you again for another exceptional experience. -Lee from Blue Puffin Stays
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Last minute booking after our original…
Last minute booking after our original host cancelled our previous property elsewhere. This company were really accommodating and so helpful.. they let us have early arrival too seeing as we had a nightmare morning.
Clean spacious house fully accommodated all 6 of us and the separate bathrooms for all 3 couples was a game changer.
The only negatives were the double bed wasn’t the best in the top bedroom.. the mattress or bed was slightly dipping on the one side so you couldn’t sleep straight without rolling into your side and the WiFi didn’t work in the property but it didn’t stop us from having a great weekend there and we would book this property again for the price we paid.
Just over 2 miles from
Victorious Festival.. nerve a rouble getting taxi’s there and we walked back the one night when it finished as we couldn’t get Ubers and it wasn’t that far.
August 22, 2025
Unprompted review
Apartment was a very good base for our stay in Portsmouth
Apartment was clean, tidy and well appointed. Agents were very helpful with a couple of queries.
August 16, 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for your kind words, Roger! We are thrilled to know that you had a fantastic stay with us. Your positive feedback motivates us to continue delivering exceptional hospitality. We can't wait to have the pleasure of hosting you again soon. -Lee from Blue Puffin Stays
The apartment is very well presented.
The apartment is centrally located. Big and well presented. Communication was very good and access easy enough. I would definitely use again. There are shops and bars very close by. There are also many TV channels to choose from.
The only negative is by design of the building the windows don’t open but there are fans provided.
August 15, 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for sharing your positive experience with us! We're delighted to know that you enjoyed every aspect of your stay. Our team strives to deliver exceptional hospitality, and it's gratifying to receive your appreciation. We can't wait to welcome you back for another memorable stay. -Lee from Blue Puffin Stays
Very comfortable and well-equipped…
Very comfortable and well-equipped flat. Great location, close to the sea and shops. Lovely bakery selling the best almond croissant a few minutes walk away! If we come back to Portsmouth we will definitely rebook. Also communications with Blue Puffin Stays was very efficient and check in/out instructions very clear. Many thanks.
August 14, 2025
Unprompted review
Reply from Blue Puffin Stays
We are thrilled to hear that you had a wonderful stay with us, Amanda! Your glowing review is a testament to the hard work and dedication of our team. It was a pleasure hosting you, and we can't wait to have the opportunity to do so again. -Lee from Blue Puffin Stays
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I am a returning customer staying in…Tide Cottage, Seabird House
I am a returning customer staying in various Blue Puffin Properties when I am visiting from Spain. I love the decor of the properties, the little finishing touches which make a big difference. The comfortable beds and quality bedding is a must have for me! I have always found the properties to be well equipped and extremely clean. Any little issues if there has been any, were always dealt with quickly and efficiently. I would always recommend Blue Puffin Stays to family and friends unreservedly. 👍😍
August 8, 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you so much, Amanda, it’s always a pleasure to welcome you back! We’re delighted to hear you’ve enjoyed both Tide Cottage and Seabird House, and that the décor, small details, and bedding met your expectations again. Your kind words about the cleanliness, comfort, and responsiveness mean a great deal to the whole team. We truly value your continued trust in Blue Puffin Stays and look forward to hosting you on your next visit from Spain. -Lee from Blue Puffin Stays
Delightful stay with family of 3…
Delightful stay with family of 3 generations in Southsea. Great location close to shops and coffee. A short bus ride to the docks for museum or ferry to the Isle of Wight, or Southsea beach. The house is well equipped comfortable beds and lovely yard with the outdoor seating I highly recommend Maxwell Road if you are visiting the area.
August 10, 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for your kind compliments David! We are delighted to have been a part of your enjoyable stay. Your satisfaction is our top priority, and we're grateful for your recognition. We can't wait to welcome you back for another wonderful experience. -Lee from Blue Puffin Stays
Lovely stay in a lovely cottage!
We had a lovely stay in Tide Cottage to celebrate our daughter’s graduation. The cottage is beautifully styled, and the amazing team at Blue Puffin were on hand for the whole stay and in contact by email to check if we needed anything. The stairs are very steep, so definitely not for those who struggle in that regard. Also the downstairs is also a little dark, so we suggested a lamp in the lounge would make it cosier than having the main light. If the owners don’t get round to providing one, you could do what we did and borrow one from the bedroom. The location is excellent - in the heart of Southsea, a stone’s throw from Waitrose and plenty of good restaurants on the doorstep. Thank you Tide Cottage and Blue Puffin.
July 24, 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you so much for your lovely review and for choosing Tide Cottage for such a special occasion, we’re honoured to have played a small part in your daughter’s graduation celebrations! We’re really pleased to hear you enjoyed the style and location of the cottage, and thank you for your thoughtful suggestions. That’s a great point about the lamp, we’ve shared the feedback with the team and owners. We’re also glad you felt supported during your stay; it means a lot to know our communication made a difference. Wishing your daughter all the best in her next chapter, and we’d love to welcome you back again in the future.-Lee from Blue Puffin Stays
Lovely stay
Lovely stay, really helpful hosts! Stone throw from port Solent! Only down side is road noise but that can’t be helped! Customer service is outstanding! And the property is clean and tidy!
August 1, 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for your kind words, Hannah! We're delighted you had a lovely stay and found the property clean and tidy. We're so glad our team could be helpful throughout your visit. Your satisfaction is our priority, and we're grateful for the opportunity to make your experience exceptional. Whilst the road noise is unfortunately something we can’t control, we’re always looking for ways to improve the overall experience of our guests. Thank you again for staying with us. We'd be thrilled to welcome you back anytime!
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Really smooth experience
Really smooth experience, friendly and effective communication
July 23, 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for your kind words, Robin! We are thrilled to know that you had a fantastic stay with us. Your positive feedback motivates us to continue delivering exceptional hospitality. We can't wait to have the pleasure of hosting you again soon. - Lee from Blue Puffin Stays
Nicely Presented Home, Disappointing Experience
The house looked exactly like the pictures when we arrived – beautifully decorated, clean, and with some items still in their packaging, which showed it was a new listing. However, the house itself isn’t new and does need a bit of TLC.
From the start, there were a few issues. One blind in the bedroom was missing, and the other didn’t properly cover the window, meaning I could see the house across the street from my pillow. Blue Puffin sent someone quickly to fix one blind the next day, but the other was left as-is, and their response didn’t feel very understanding.
When a neighboring alarm from an empty house kept going off, they replied quickly, which we appreciated, even though we didn't expect them to be able to help directly.
We had ongoing problems with the front door not closing properly. Despite sending a video showing the issue, we were told we were using the door incorrectly. Eventually, the handle snapped, and only then was it fixed after a handyman confirmed it wasn’t aligned properly.
We also mentioned the poor quality of the beds, as none of us slept well and I needed medicine for my back pain. The reply was that the mattresses were new and high quality, and that no other guests had ever complained. That may be true, but unfortunately, we found them very uncomfortable.
A few extra touches in the house would also help, like towel hooks and oven mitts in the kitchen.
Overall, while the property looked great and responses were quick, our concerns often felt brushed off rather than listened to. Because of that, and the uncomfortable beds that are apparently in all their properties, we wouldn’t book with this host again, but it may suit guests who aren’t as sensitive to these issues.
July 29, 2025
Unprompted review
Reply from Blue Puffin Stays
Kim and her group stayed with us at one of our properties. Whilst they communicated their concerns throughout the stay, we did find it challenging to meet their expectations despite addressing every issue raised as promptly and thoroughly as possible.
Several minor issues were reported, and although we responded quickly and in good faith, our efforts were often met with ongoing dissatisfaction. Midway through their stay, the group expressed dissatisfaction with the beds. We were surprised by this feedback, as the beds are relatively new and have consistently been well received by all previous guests. We appreciate that sleep comfort is a very personal, subjective matter and understand that preferences can vary widely. However, this concern was not raised until partway through their visit, which limited our ability to offer practical support or adjustments during their time at the property.
The property was left in good condition upon departure, and communication was polite, but other hosts may wish to note that this guest had difficulty being satisfied with standard resolution steps, even when actioned swiftly and respectfully.
We always strive to provide a professional and positive experience for all guests and appreciate honest communication, but clarity and transparency from guests at booking is equally important to ensure a smooth stay for all parties.
Great service & experience in Southsea
Had a great experience staying in a property in Portsmouth with Blue Puffin, property was very clean, beautifully designed, thoughtful touches & coffee pods were welcomed. The team were very friendly and helpful providing local recommendations and answer questions over the phone, in particular Lee! Would happily recommend and will be sure to book direct next time in the area, thanks again.
July 11, 2025
Unprompted review
Reply from Blue Puffin Stays
We're really pleased to hear you had such a positive experience with us, Jen. It’s great to know the property, the little touches, and the service all came together to make your stay a good one. We’re always happy to help with local recommendations or anything else that makes your time with us easier and more enjoyable. It was a real pleasure speaking with you, and we’d absolutely love to welcome you back next time you're in the area. Thanks again for the kind words and for choosing to stay with Blue Puffin. - Lee from Blue Puffin Stays
Atrocious customer service
My stay was cancelled with no reason provided upon cancellation - the absolute bare minimum of common courtesy in customer service. Was spoken to quite rudely by the director, Kate, and was subsequently blocked after expressing my displeasure with their lack of customer service, rather than actually responding to me - a strange way to interact with customers. Never had an experience like it!
July 26, 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for sharing your thoughts, Alex. Whilst we regret that the situation has led to frustration on your side, it’s important to clarify a few key points.
This booking was cancelled after numerous unreasonable demands were made — including requests for monetary compensation and services not included in the original reservation. When we respectfully declined, the tone of the communication became increasingly aggressive. At that point, and in line with Airbnb policy, we made the decision to cancel the booking to protect the wellbeing of our team and ensure a safe and professional environment for all involved.
We did communicate the reason for the cancellation via Airbnb. Throughout the communication we had with Zoe, we remained polite, despite being met with hostility. Blocking further messages was not a decision taken lightly, but it became necessary once the communication crossed a line into personal and persistent harassment.
We treat all guests fairly and professionally, and we do not cancel bookings without due cause as it will affect our 'Super Host' status on Airbnb. It’s unfortunate that the situation has resulted in this kind of review, particularly as neither you nor Zoe stayed at the property.
Despite this, we will remain committed to offering respectful and well-managed stays for all our future guests. And always thankful to many guests who have shared genuine, positive experiences that reflect the true standard of our service and what we truly offer. - The Blue Puffin Stays Team
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Horrible company & service
Horrible company & service. Cancelled my birthday trip with 3 days notice and not even a message to explain why. So rude. Do not use them.
July 26, 2025
Unprompted review
Reply from Blue Puffin Stays
We take all feedback seriously, but in this case, we feel it’s important to provide context due to the nature of the multiple reviews being left across various platforms.
This reservation was cancelled after repeated demands for discounts, financial rewards, and services that were not included in the booking. When we politely declined these requests, we were met with increasingly hostile and harassing communication. Our team felt pressured and uncomfortable, and for the wellbeing of our staff and guests, we chose to cancel the reservation in line with Airbnb policies.
It is disappointing, though not unexpected, that this has resulted in multiple negative and misleading reviews being posted online. We welcome fair and honest feedback from our guests, but targeted and slanderous reviews across several platforms do not reflect the experience of staying at our property, as the individual in question never actually stayed with us.
We remain committed to offering professional, respectful and comfortable stays for all our guests, and we thank the many guests who have shared genuine, positive experiences that reflect the true standard of our service. - The Blue Puffin Stays Team
Excellent Customer Service
Great communication and excellent customer service from all the team . House in Portsmouth was clean, comfortable and in a convenient location. No problems. Will be considering using the company again. Thank you.
July 21, 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for sharing your positive experience with us, Claire! We're delighted to know that you enjoyed every aspect of your stay. Our team strives to deliver exceptional hospitality, and it's gratifying to receive your appreciation. We can't wait to welcome you back for another memorable stay. -Lee from Blue Puffin Stays
Great communication
Great communication, any questions we asked were answered really quickly
July 14, 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for your lovely feedback, Mr. & Mrs. Hunt! We're thrilled to know that you enjoyed your stay and all the services we provided. It’s also great to know our team was able to assist you promptly when needed. Our team takes great pride in creating memorable experiences, and we're grateful for your recognition. We hope to see you again soon! - Zee - Blue Puffin Stays Team
Lovely home that fit 6 of us perfectly
Lovely home that fit 6 of us perfectly, modern and clean inside. Beds and furnishings were great. The hosts were quick to reply to any questions and friendly.
Will absolutely use Blue Puffins Stays next year for the same event we went to.
July 11, 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for your lovely feedback, Tom! We're thrilled to know that you enjoyed your stay and the services we provided. Our team takes great pride in creating memorable experiences, and we're grateful for your recognition. We hope to see you again soon! - Lee from Blue Puffin Stays Team
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Stayed in the spacious 3-BR Manor in…
Stayed in the spacious 3-BR Manor in Drayton. It was beautifully decorated, cosy beds and well equipped. We used the back garden lots. A butcher and small co-op right around the corner, with bus stops close by. Walking distance to Cosham shops (15 min). A great location, we found it quiet and very comfortable . And always parking right out front on the street. When communicatong with the Blue Puffin Stays team about any issues or questions, they answered promptly and had repairs done immediately. A great company to deal with. They ensure your stay is comfortable. We will be back!! Thank you
June 30, 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for your lovely feedback, Celeste! We're thrilled to know that you enjoyed your stay and all the services we provided. It’s also great to know our team were able to assist you promptly when needed. Our team takes great pride in creating memorable experiences, and we're grateful for your recognition. We hope to see you again soon! - Zee - Blue Puffin Stays Team
I stayed with my 3 daughters and the…
I stayed with my 3 daughters and the apartment was spacious and modern. The location is brilliant and the team are responsive. I had one issue and the team responded straight away with a helpful response.
July 12, 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for your lovely feedback, Shivani! We're thrilled to know that you enjoyed your stay and all the services we provided. It’s also great to know our team were able to assist you promptly when needed. Our team takes great pride in creating memorable experiences, and we're grateful for your recognition. We hope to see you again soon! - Zee - Blue Puffin Stays Team
Lovely home
Lovely home. Perfect location, clean and well equipped. Easy process from start to finish thankyou
June 28, 2025
Unprompted review
Reply from Blue Puffin Stays
We are delighted to know that you had a wonderful stay with us! Your satisfaction is our ultimate reward, and we're grateful for your kind words. Thank you for choosing us, and we can't wait to welcome you back for another exceptional experience. - Lee from Blue Puffin Stays Team
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