Blue Puffin Stays Reviews 

146
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the fantastic locations that make exploring nearby regional attractions exceptionally easy and convenient. Visitors consistently describe the accommodations as spotlessly clean, beautifully decorated, and fully equipped with everything needed for a cozy retreat. Guests also appreciate the attentive hosts who provide prompt communication and thoughtful touches upon arrival. However, some reviewers were not happy with certain property features, mentioning narrow staircases, limited clothing storage space, or compact en-suite bathrooms. A few guests also noted occasional external noise from busy nearby roads or minor challenges with local street parking availability.

What people talk about most

Location

Reviewers highlight positive aspects of location, frequently praising the proximity to local shops, scenic... See more

Facilities

Consumers find facilities to be positive, highlighting clean, well-equipped kitchens and lovely outdoor... See more

Staff

Customers consistently note positive experiences with staff, describing the team as friendly, helpful,... See more

Quality

Reviewers express general satisfaction regarding the quality, frequently praising the comfortable beds and... See more

Customer service

Customers had positive experiences with customer service, noting great communication and prompt attention... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We stayed at the 4 bedroom house in Farnwarth, we were a large group and the place was perfect for us. Plenty of space, clean, nicely decorated and very comfortable. Location was great for exploring s... See more

Company replied

Rated 5 out of 5 stars

Lovely stay in Tide Cottage, Southsea. Blue Puffin were great. We had booked another cottage with them, but there was a maintenance issue before our trip so they offered Tide Cottage instead. They... See more

Company replied

Rated 5 out of 5 stars

I cannot thank the team at Blue Puffin enough for their incredible kindness. Due to a family bereavement, I had to reschedule my stay at the very last minute. Despite the short notice, they were remar... See more

Company replied

Rated 5 out of 5 stars

The house was beautifully decorated and presented. It has so much space and ideal for larger families. The garden is a lovely size too. The location is good for local shops and also access to Souhsea... See more

Company replied


Company details

  1. Serviced Accommodation
  2. also in
  3. Apartment Rental Agency
  4. Furnished Apartment Building
  5. Holiday Accommodation Service
  6. Lodging

Written by the company

Luxury Short & Long Stay Serviced Accommodation provider in Hampshire and the Cotswolds. Providing high end quality fully furnished properties, fully equipped and beautiful interiors. Perfect for business trips, corporate and relocation. All our properties are in convenient and great locations and are pet friendly.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(146)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

We stayed just for a week. It was a very nice and memorable stay for us. It was located right near the heart of Southampton, well-furnished and we did not feel any difficulty although we had a child of age ~3. The members of this Blue Puffin Stays were very cooperative. We are overwhelmed by their prompt for raising any query. Highly recommended for any kind of trip even travelling with kids.

June 29, 2024
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

Thank you so much for taking the time to leave such a wonderful review Ramesh! We are thrilled to hear that you had a very nice and memorable stay at our property in Southampton. We truly appreciate your kind words about the Blue Puffin Stays team. Our team strives to be responsive and helpful to all our guests, so we're delighted to hear that our efforts were noticed! We would love to welcome you back again in the future!

Advertisement
Rated 5 out of 5 stars

We had a great experience renting two…

We had a great experience renting two properties for a 6 week period, the team at Blue Puffin were friendly, efficient and helpful throughout. We had a couple of requests regarding the properties and these were rectified and dealt with quickly. Would recommend.

June 17, 2024
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

Thank you so much for taking the time to leave such a wonderful review Keeley! We are thrilled to hear that your team had a great experience renting not just one, but two of our properties for a 6-week period. We truly appreciate your kind words about our team at Blue Puffin Stays. Your glowing review is incredibly rewarding for our team, and we truly appreciate your kind compliments. It was a pleasure hosting your team, and we hope to have the pleasure of doing so again in the future.

Rated 5 out of 5 stars

Lovely apartment in Southampton city…

Lovely apartment in Southampton city centre!

June 21, 2024
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

We are thrilled to hear that you had a wonderful stay with us! Your glowing review is a testament to the hard work and dedication of our team. It was a pleasure hosting you, and we can't wait to have the opportunity to do so again.

Rated 4 out of 5 stars

The location worked well

The location worked well. It is within walking distance to the bus, coffee shops, restaurants, the theater and train. The flat was very clean and organized. It accommodated 3 people, it was a bit cozy, but comfortable.

I would recommend this flat.

May 31, 2024
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

We are overjoyed that you had a fantastic stay at our property Virginia. Your glowing review is incredibly rewarding for our team, and we truly appreciate your kind compliments. It was a pleasure hosting you, and we hope to have the pleasure of doing so again on your next visit.

Rated 5 out of 5 stars

5 bed house in Widley…

We booked the 5 bed house in Widley Portsmouth. We had a great stay. There were a couple of minor issues which didn’t hinder our enjoyment ie broken tumble drier but as soon as we raised it they dropped an airier straight over. A really good company who are all about providing a great customer experience. Thank you

May 25, 2024
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

We are thrilled to have been a part of your enjoyable stay Sarah! Providing exceptional service and comfort is what we strive for, and your positive feedback is deeply appreciated. Thank you for choosing us, and we hope to have the pleasure of hosting you again in the future.

Advertisement
Rated 5 out of 5 stars

Great stay

Great stay, easy check in, lovely house

May 6, 2024
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

We are delighted that you had a memorable stay with us Ed! Your satisfaction is our ultimate goal, and we're glad to have met your expectations. We look forward to welcoming you back for another wonderful experience.

Rated 5 out of 5 stars

Perfect location.

I booked the accommodation in Cheltenham for our son and some of his blended family. It was an ideal location, well equipped and comfortable. The free parking was a real bonus.

April 7, 2024
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

Thank you for your lovely feedback Sheila! We're thrilled to know that you enjoyed your stay and the services we provided. Our team takes great pride in creating memorable experiences, and we're grateful for your recognition. We hope to see you again soon!

Rated 5 out of 5 stars

Lovely stay in Gloucester

We had a great time at Blue Puffin Stays, in Gloucester, this Easter break; the house was superbly maintained, and very comfortable for our family of 5 adults and 2 kids. Comfortable bed rooms, well appointed kitchen and bathrooms. The kids really enjoyed playing all through the house, and it really made our entire trip hassle free, knowing that we had a reliable, clean, comfy house to come back to, after touring around the countryside. Loved our stay here, and would definitely plan on staying again, if we ever come across another Blue Puffin Stays, or whenever we return to Gloucester.

March 2, 2024
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

We are overjoyed that you had a wonderful time during your stay! Your glowing review is a testament to the hard work and dedication of our team. Thank you for choosing us, and we look forward to hosting you again for another exceptional experience.

Rated 5 out of 5 stars

Lovely space at Portsmouth

I had a great long weekend at Kate’s house at Portsmouth. The space was clean, stylish in a quiet neighbourhood. Close to the sea and loads of nice food can be delivered to the house. The team was lovely. They are very friendly and easy to communicate. Highly recommend!

March 29, 2024
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

Thank you for sharing your positive experience with us! We're delighted to know that you enjoyed every aspect of your stay. Our team strives to deliver exceptional hospitality, and it's gratifying to receive your appreciation. We can't wait to welcome you back for another memorable stay.

Advertisement
Rated 5 out of 5 stars

We highly recommend Blue Puffin Stays.

We really enjoyed our holiday at Tide Cottage. The house is conveniently placed in Southsea and is within walking distance of the D-Day museum.
The Blue Puffin team are excellent at responding to queries and we highly recommend them.

March 22, 2024
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

Thank you so much for your kind words! We are delighted to hear that you had a wonderful stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience in the future.

Rated 5 out of 5 stars

Very recommended 🥰

February 1, 2024
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

Thank you for your recommendation. We truly appreciate it. Your positive feedback means the world to us, and we can't wait to host you again soon.

Rated 5 out of 5 stars

Lovely home

Lovely home. Very comfy beds. Had everything we needed for our visit to my sister. Lots of local shops and takeaways. Was a lovely stay.

January 13, 2024
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

Thank you so much for taking the time to share your positive experience, Vikki! We're delighted to hear that you enjoyed your stay and found our home comfortable and well-equipped. Your feedback means a lot to us.

We appreciate your mention of the local amenities, and we're glad we could contribute to making your visit to your sister a lovely one. If you ever plan to stay with us again, we look forward to hosting you.

Rated 5 out of 5 stars

Beautiful modern decorated apartment - Spacious and Clean - A pleasure to stay with you

We stayed at a Blue Puffin apartment in Southampton. It looked great on the photo's and by booking direct we saved on the price offered on other sites. The apartment met all expectations, was clean, tidy and decorated really really nicely. We did have to collect the key from elsewhere but as we were driving into the City this wasn't a problem. In-depth instructions were emailed, and we were checked up on to ensure we were happy with our stay.

It was a great place to stay over the New Year weekend. Also little things such as the nice smelling shower products, and large selection of coffee pods, tea bags etc were much a much appreciated addition.

January 2, 2024
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

We are delighted that you had a memorable stay with us! Your satisfaction is our ultimate goal, and we're glad to have met your expectations. We look forward to welcoming you back for another wonderful experience.

Advertisement
Rated 5 out of 5 stars

An amazing little gem

So we needed a break, had been unwell and needed to recoup. So we picked Portsmouth, not a million miles from home. I booked this lovely two bed house with parking, perfect with a teenager doing revision. We arrived on 23rd, found a Tesco extra, Aldi, Lidl, McDonald's and many other shops, walking distance from the house. The house was lovely and warm with constant hot water. There was a dishwasher, washing machine, microwave and great hob. A very large fridge freezer and lots of dishes including a wine opener and a grater, lots of dishes, a great selection of glasses and saucepans. A great home from home.

December 24, 2023
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

We are thrilled that you had a fantastic time during your stay with us! Your positive feedback is a true motivation for our team to continue delivering exceptional hospitality. Thank you for choosing us, and we hope to have the pleasure of hosting you again in the future.

Rated 5 out of 5 stars

Great communication from hosts

Great communication from hosts. Lovely house, warm, everything you require. I stayed with my 2 boys who really enjoyed the space. Beds are comfy. Plenty of hot water. Kitchen crockery and utensils all catered for. Lovely village also, very quiet. Next to church but didn't notice the church bells. Will come again.

December 27, 2023
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

Thank you for your glowing review! We are thrilled to hear that you enjoyed every aspect of your stay. Our team takes great pride in providing exceptional service, and your feedback is deeply appreciated. We look forward to hosting you again soon.

Rated 5 out of 5 stars

We stayed here with twin baby boys (2…

We stayed here with twin baby boys (2 years old) and what a great house and location?! It is such a nice house, in a super location and we will definitely come back to it. It had everything we needed and some and hosts couldn’t be more helpful.

December 18, 2023
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

We are delighted to know that you had a wonderful stay with us! Your satisfaction is our ultimate reward, and we're grateful for your kind words. Thank you for choosing us, and we can't wait to welcome you back for another exceptional experience.

Rated 5 out of 5 stars

This place very clean and tidy

This place very clean and tidy. Beautiful bedroom and amazing bathroom.me and my friends came here for party and we love here .we will come back again soon .

December 18, 2023
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

We are delighted to have made your stay enjoyable and memorable! Your positive feedback is deeply appreciated, and it fuels our commitment to delivering exceptional service. Thank you for choosing us, and we can't wait to welcome you back for another amazing stay.

Advertisement
Rated 5 out of 5 stars

5 stars

My partner & I stayed here with our 2 month old baby. Unfortunately we had to move out of our house for 2 weeks, following a bad leak. The hosts were very helpful, always available to answer any of our questions as we had to extend our stay a few times. The place itself was clean & tidy and very homely.

December 4, 2023
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

Thank you for your kind words! We are thrilled to know that you had a fantastic stay with us. Your positive feedback motivates us to continue delivering exceptional hospitality. We can't wait to have the pleasure of hosting you again soon.

Rated 5 out of 5 stars

Great stay at Tides Cottage

Great stay at Tides Cottage, couple of little niggles which were sorted by the team straight away.
Cottage is beautifully decorated and really homely and clean - plenty of room for 4 adults 2 children and a dog.
Only gripe being the parking! but that is what it is.

November 24, 2023
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

We are thrilled to hear that you had a wonderful stay with us! Your glowing review is a testament to the hard work and dedication of our team. It was a pleasure hosting you, and we can't wait to have the opportunity to do so again.

Rated 5 out of 5 stars

Oxford Terrace

Another lovely stay at Oxford Terrace. Always so comfortable - and ideally located for central Southampton. We will be back! Thanks you 😊

November 10, 2023
Unprompted review
Blue Puffin Stays logo

Reply from Blue Puffin Stays

Thank you for sharing your positive experience with us! We're delighted to know that you enjoyed every aspect of your stay. Our team strives to deliver exceptional hospitality, and it's gratifying to receive your appreciation. We can't wait to welcome you back for another memorable stay.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look