They heavily promoted the HEMA free nail system . I went all in and bought it . Only once I’d applied it and got the burning feeling did I decided to read all the bottles despite them assurin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It’s really nice dealing with a company that puts the customers first. I ordered a pastel blue nail varnish for my sister, unfortunately there was a picking error and I was sent pastel green, I ema... See more
I received my Bluesky order but one of the gels was missing, I understand this can happen when ordering so many. I emailed customer service one night explaining the situation and the following morning... See more
Love my purchase from Blusky Cosmetics: my gel starter pack with lamp came quickly and beautifully packaged and I have loved trying out gel nails for the first time at home. The lamp is easy to use, h... See more
Company replied
Company details
Information provided by various external sources
The official UK HQ of Bluesky gel nail polish; a global beauty brand that helps women to discover their ultimate beauty and individuality in their everyday lives.
Contact info
United Kingdom
- info@blueskycosmetics.co.uk
- blueskycosmetics.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1000% recommend
Ive been buying from Bluesky since lockdown and cannot fault their products or customer service. 100% recommend and extremely helpful in rectifying a mistake I made today.
Happy Customer
I am a regular customer of Bluesky Gel varnishes and with my recent purchase there was a problem with delivery - not their fault. I contacted Bluesky and their response was immediate. Within a few days the problem was sorted and I had delivery within the week. Very happy customer.
Great Customer Service
I emailed the customer service team at Bluesky and received a response from Katy and had my order sent out all within an hour! Fantastic service and the products I've been ordering for years are always great quality.
Seriously the best company!
I’ve been using Bluesky for a very long time. Beautiful colours, easy to use, lovely coverage and last well.
I emailed them a few years ago to ask about there numbers (they changed them but colour was still the same) and they replied straight away.
I’ve just done an order and stupidly ordered a couple of the same colours I already have! Emailed them asking if I return them would they do a swap, again the quickest reply and they said yes! What a company!
I received a mystery box
I received a mystery box, brilliant items great value ,had a small issue so emailed in and it was resolved in less then 24 hours ! Great customer service and great products. Will continue to use for many years !
This nail gel is the worst product I…
This nail gel is the worst product I have ever bought online and I would like a full refund to purchase another brand
It smells ghastly and the smell lingers on which makes me nauseous, the colour is nothing like what’s advertised and it isn’t a gel polish.
This company is supplying rubbish and they should not be trading
Great
I’ve been using your products for a while now and absolutely love them. They stay very well and the colours are vibrant and beautiful.
Fabulous nail colours
I did not realise the old address was…
I did not realise the old address was on my order Katy very kindly changed it to the correct address i am looking forward to receiving the gels
Excellent service
Incredible service
Incredible service! I chose the wrong colour so I contacted the cst team and within 24 hours someone came back to me and allowed me to swap the colour for something suitable! I have always used Bluesky products, the gel is far superior to other brands and stays shiny for a long time. Thank you Bluesky :)
Tough delivery outside of UK
The fact that the goods in the order were sent as a letter instead of parcel brought some confusion for the delivery process because it was not possible to track the delivery. In addition, I had to fill a tax clearance and wait in uncertainty if it goes through finally.
As for the goods, nail polish is a bit too watery, primer couldn't hold couple of nails for several days, but cuticle oil is quite nice.
Changed my order with ease
Changed my order with ease, great customer services and very quick reply
I've never had any problems with blue…
I've never had any problems with blue sky products what so ever i use their gel polish on all my clients , i have had clients that have had it last up to 9 weeks other than nail grown very pleased & would most definitely recommend
It was amazing
Bluesky get it right
I have found that Bluesky always have great gel colours that last well. Recently after an error with an automated name and address, Katy at the Customer Service team was excellent. I made contact by email on a Sunday morning and by the afternoon my order was being resent. I would definitely recommend Bluesky - not only for the great range of products but also because they want to get it right for their customers.
Great products
Have ordered from Bluesky for years, great products and quick delivery. This time I ordered the builder gel for the first time - bit nervous to try it , but was easy to use and very effective. Slight issue with the colour I'd ordered, but customer services sorted it quickly and easily. Great company to buy from
Appalling customer service / great polish
Edit:I called royal mail this morning, they confirm Bluesky have printed the label for my order 8 days ago, but not posted it off yet. I have still not heard from bluesky. (2nd Edit: bluesky contacted me after I left this review and said what Royal Mail had told me was incorrect. Either way...12 says on and I still await delivery. Bluesky have said if the delivery does not arrive within 14 days they will issue a full refund. Shame they send out their orders by 2nd class. Our orders are more important to us customers...so 1st class would be much better with an option for paying for next day maybe?)
---------‐--------------------
We love the range....however the 1 star is for customer service. Ordered 23 colours to upgrade our range. So big order. Ordered over a week ago and still not arrived. Did get a reply at first but only apologising not offering any help. Been emailing for last 3 days begging for a call or help but I'm being totally ignored. There is no number on their website. So what do I do?....cancel payment with credit card? Have clients booked for function next week.They could dispatch repeat order and if 1st order turns up I could return it. But staff at Bluesky ignoring me so this is only place left for me to ask them to pleeaassseee help.
Good Quality Products, waiting on a membership with solid exclusive colours.
I love their products and my nails always look amazing. Ordered something during the weekend and received it on Wednesday which was good. Only bad thing is they seem to constantly do shimmer after shimmer colour and I had to stop the monthly subscription which is a shame because I love the surprise concept of the thing. I subscribed for 8 months and only 1 of the months didn't I received a shimmer colour. I was absolutely craving for solids. When I made them the suggestion I got a response in instagram "you can never have enough shimmering ". 1 star for listening to your consumer. The Good review is because I can still buy solid colours independently and they are good quality.
Excellent customer care
Excellent customer care. Always very quick to dispatch orders, and recently contacted customer services with regards to a promotional discount - and Katy was super efficient and helpful in resolving my questions.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








