deposits show up almost instantly every single time, which is perfect when you want to start playing immediately. no waiting around, just straight to the fun💳
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Pity I can add a negative star horrible place . First of all the verifications they ask for 3 more pieces than legally supposed to . Then try withdraw and yes more verifications (been trying over... See more
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The online casino has slot machines from renowned providers, transparent policy,outlined terms and conditions, regular game updates and promotions. In general, not bad casino, it's worth playing here... See more
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Dont play here. They do everything to avoid withdrawals. They ask for unlimited personal information to keep u from verified and to keep u from withdrawing. NEVER PLAY HERE. Please take your mo... See more
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Company details
Written by the company
Bm.Bet is online casino where excitement and entertainment come together to create unforgettable experiences for players. We strive to provide a vast selection of gaming options to cater to all preferences and skill levels. Enjoy hundreds of slot machines with progressive jackpots, try our variety of table games, including blackjack, roulette, baccarat, and poker. Also we offer our exciting promotions and bonuses. New players receive a generous welcome bonus to kickstart their gaming adventure, and our loyal friends participate in weekly promotions and take some presents from us. Our dedicated customer service team is available 24/7 to assist our players and guests with any inquiries or issues. We are committed to ensuring a seamless and enjoyable experience for all. At our casino, we aim to provide a superior gaming experience combined with excellent service and amenities. Join us and discover the excitement that awaits!
Contact info
Costa Rica
- support@bm.bet
- bm.bet
3.8
Great
78 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good bonus and fast pay costumer…
Good bonus and fast pay costumer service is very good fast response good casino
January 21, 2025
Unprompted review
Reply from BM.bet
Dear abdelkarim boukechoudan,
Thank you for taking the time to share your thoughts with us! We’re delighted to hear that you’re enjoying the bonuses and that our payout process has met your expectations. Providing a seamless and rewarding experience is something we always aim for, and it’s wonderful to know that we’re hitting the mark for you.
Your kind words about our customer service mean a lot to us. A fast and helpful response is what we strive for in every interaction, and it’s great to hear that our team has delivered the level of support you deserve.
It’s players like you who inspire us to keep improving and creating an even better experience. We value your feedback and are committed to making sure every moment you spend with us is exceptional.
Thank you for choosing us as your casino of choice. We look forward to seeing you continue to enjoy all we have to offer!
Best Regards,
BM.BET Casino Team
Pity I can add a negative star horrible…
Pity I can add a negative star horrible place . First of all the verifications they ask for 3 more pieces than legally supposed to . Then try withdraw and yes more verifications (been trying over a week now) . Once you have been through he'll them the withdrawal just sits waiting to be processed. 3 days now. The odds are terrible on anything other than the lowest stakes. If you can break even you can't get the funds out anyway. The wothdrawl methods are limited to 2 (they will not withdral to the method you deposited with) so get ready to sign up and verify another wallet (which charge btw so you will not get the right amount, even if they actually do process it ) .
Avoid the odds are terrible and the withdrawal even worse .
Edit. I have recieved my funds and change my.rating accordingly.
January 10, 2025
Unprompted review
Reply from BM.bet
Dear Paul Boomer,
Thank you for sharing your thoughts with us, and we truly regret that the verification and withdrawal process didn’t meet your expectations. We completely understand how frustrating it can be when the process takes longer than anticipated.
Please know that the verification process is a critical part of ensuring the security of both your account and the funds, as well as maintaining the integrity of our platform. We ask for all necessary documentation to comply with our strict security protocols, and we appreciate your understanding in this regard.
The time it takes for withdrawals to be processed can also depend on the chosen payment method and the volume of requests being handled by the relevant department, which works through requests in a live queue. While we strive to process everything as quickly as possible, we know there are areas we can improve.
Regarding the limited withdrawal methods and fees, we value your feedback and are continuously working on enhancing the available options to make your experience smoother.
We are grateful for your patience in receiving your funds, and we hope this doesn’t stop you from enjoying your future experiences with us. If you need further assistance or clarification, don’t hesitate to contact us via our support channels.
Thank you for your updated rating, and we look forward to providing a better experience moving forward.
Best Regards,
BM.BET Casino Team
Positiv 10
My experience with your BM is very excellent, so far I have not had any obstacles, everything was offered to me as a bonus, I feel that you have given me a gift and helped me, I am very satisfied
January 16, 2025
Unprompted review
Reply from BM.bet
Dear Igballe Kuqi,
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you’ve had such a positive experience with your bonus and that everything has gone smoothly for you so far. It’s always our goal to provide our players with not just a rewarding experience, but one where they feel truly supported and valued.
We’re happy to know that the bonuses and assistance you received have made your experience even more enjoyable, and it’s great to hear that it feels like a gift to you. That’s exactly what we aim for – to make our players feel appreciated and well taken care of.
Thanks again for your kind words, and we look forward to continuing to offer you great service.
Best Regards,
BM.BET Casino Team
Great casino good support!
January 16, 2025
Unprompted review
Reply from BM.bet
Dear Mik,
Thank you so much for sharing your feedback with us! We’re genuinely happy to hear that you’ve had a great experience with our casino and our support team. We strive to provide not only a wide range of exciting games but also responsive and helpful customer service, so your recognition of that really means a lot to us.
We want to make sure your experience with us stays as positive and seamless as possible.
We look forward to having you with us for many more great moments ahead!
Best Regards,
BM.BET Casino Team
Super 👍 The site is a must-visit.
January 16, 2025
Unprompted review
Reply from BM.bet
Dear Velichko Borisov,
Thank you for the amazing feedback! We’re beyond excited to hear that you consider our site a "must-visit." It's always fantastic to know that our efforts to create a top-notch experience are appreciated, and your words truly motivate us to keep delivering the best possible service.
We hope you continue to enjoy everything we offer and have even more fun with us in the future. If there’s anything you'd like to see or any way we can improve your experience, don’t hesitate to reach out. We're always here to make sure your time with us is nothing short of great.
Thanks again for your support!
Best Regards,
BM.BET Casino Team
Great service and frienly saff
January 14, 2025
Unprompted review
Reply from BM.bet
Dear Niek van der Laaken,
We truly appreciate you taking the time to share your experience with us! It’s fantastic to hear that our service and support have met your expectations, and we’re thrilled that you’ve felt the warmth and friendliness from our team. At the core of everything we do is ensuring that our players feel well taken care of, and knowing we’ve made a positive impact means a lot to us.
Your feedback motivates us to continue improving and providing the best possible experience for you and all of our players. Our team is always happy to assist you with anything you might need, whether it's questions, concerns, or just a friendly chat!
Thanks again, and we look forward to continuing to serve you!
Best Regards,
BM.BET Casino Team
Like trying to get blood out of a…
Like trying to get blood out of a stone.
They want confirmation of the deposits I made with my bank card and bank transfer yet they do not pay directly back to your bank account it's only mifinity payop or crypto. Which if I had known I would not of deposited. Absolutely not going to get my winnings back. Well after about back and forth and about 10 emails they finally explained that it was 1 month bank statement after sending a statement already. Then they sent an email saying my account was verified,I tried to withdrawal again only for it to be cancelled again because they now needed a screenshot of mifinity account which I had to set up because they do pay out back to your bank. Still no sign of my withdrawal ill update if I get it.
Update number 3,still no sign of original £300 withdrawal but lucky enough to win again 2 days later but when trying to withdraw £400 I received an email saying cancellation of withdrawal because I have a £500 aday withdrawal limit ...though I'm making withdrawals 2 days apart ????? Absolute madness. Really poor way to run a casino. The reply is a farce I've reached many times with no explanation of why my daily withdrawal limit was not upheld by the limits you gave me ....I've been using for an explanation to why I made different withdrawals on different days under my, £500 limit but nobody can answer that???
I've looked through you rules and regulations and can't find the answer,so please highlight it and email me where it says a daily limit but not really !!! 😡
Finally got my withdrawal after 3 days,not super fast payment but not the slowest.
However still not happy with not being allowed to withdrawal my daily limit on 2 different days but they allowed me to withdrawal my limit over different days split in 300 and 200...funny how I haven't received the full withdrawal on the same day.
January 14, 2025
Unprompted review
Reply from BM.bet
Dear Col,
Thank you for sharing your experience with us, and we deeply regret the frustration you’ve encountered. We understand that the verification process can feel overwhelming at times, and we’re truly sorry for the difficulties it caused. We want to assure you that the verification steps are essential for the safety and security of both your funds and our platform. It’s critical that all documents are submitted according to our requirements to ensure the protection of your account and transactions.
Regarding the withdrawal methods, we’re genuinely sorry that they didn’t meet your expectations. We value your feedback and will take it into account as we continue to explore better options to enhance your experience. We recognize the importance of offering a wider variety of payment methods, and we’ll work on improving this.
As for your current withdrawal request, we would like to clarify that we do indeed have withdrawal limits in place. Unfortunately, withdrawals may be canceled if these limits are exceeded. These limits are implemented for the security of your funds, your account, and the integrity of our platform, and they are clearly outlined in our terms and conditions. We truly hope this provides clarity on the matter.
Again, we sincerely apologize for any inconvenience you’ve experienced and appreciate your understanding. Please don’t hesitate to reach out to us for any further assistance or clarification regarding your account or withdrawals. We're here to help and are committed to improving your experience with us.
Best Regards,
BM.BET Casino Team
What a struggle.
What a struggle.. I honeslty never been through so much with a casino to recieve my winnings. Constantly on the live chat. Withdrawal always being cancelled due to lack of information, I have sent pdf bank statements, picture of me holding my drivers licence and a peace of paper with the words on they asked me to write, my bank card, everything they have could do identity theft.. and they still can't pay me my winnings. Waited 3 days so far and nothing, all this is still not enough to verify me to get my winnings. Never been through this before.. shocking
January 11, 2025
Unprompted review
Reply from BM.bet
Dear Kim Chadfield,
Thank you for sharing your experience with our platform, and we sincerely apologize for the frustration you’ve been facing. We fully understand how challenging the verification process can be, and we’re truly sorry that it’s taking longer than expected.
After reviewing your situation, we’ve found that some necessary documents are still missing for us to complete your verification. We want to assure you that this process is designed to protect both your account and your funds, as well as to maintain the security of our platform. To move forward, we kindly ask you to double-check if all required documents have been submitted according to our verification.
For any clarification or further assistance, please don’t hesitate to reach out to us via email or our live chat. Our team is here to help, and we’ll ensure everything is resolved as quickly as possible.
Thanks again for your patience and we’re committed to getting this sorted for you.
Best Regards,
BM.BET Casino Team
Getting out of North Korea is easier…
Getting out of North Korea is easier than closing an account with BM.Bet. I have currently 8 emails in my collection each doing their best to string out the process, talk me out of leaving the site and generally ignoring the fact that each time I ask that the account be closed. Do yourself a favour and just don't be a fool and join - the usual hassles , welcome bonus not applied, deposit, win some money and then you get on the requested ID never ending revolving door which ends in your ID not being acceptable, which isn't uncommon for many casinos, but trying to close your account for over an hour is pretty rare.
January 7, 2025
Unprompted review
Reply from BM.bet
Dear RKBB,
Thank you for taking the time to share your feedback. We deeply regret that your experience with us did not meet your expectations. Ensuring clarity and efficiency in all account-related processes is extremely important to us.
When it comes to account closure, we strive to provide various alternatives or solutions to address concerns, as we value our players and aim to retain their trust. However, if none of the options meet your expectations, account closure requests are prioritized and processed in the shortest time possible.
We’d like to investigate the specifics of your situation further to ensure it’s resolved promptly and appropriately. Please feel free to reach out to us directly at our support email, and we’ll make this a priority for our team.
Thank you for your patience and for giving us the opportunity to improve.
Best Regards,
BM.BET Casino Team
Agent Fred was so helpful and very good…
Agent Fred was so helpful and very good at doing what he does, I highly recommend this casino and if you get Fred as a support agent you will see how good he is !
December 25, 2024
Unprompted review
Reply from BM.bet
Dear Cameron Moss,
Thank you for your fantastic feedback! We’re thrilled to hear that Fred was able to assist you so effectively. It’s always great to know that our support team is making a real difference in our players’ experiences. We’ll be sure to pass along your praise to Fred – he’ll be happy to know he made such an impact!
We’re grateful for your recommendation, and we’re committed to providing the best service possible, no matter who you’re speaking with. We look forward to seeing you again on our platform for more enjoyable moments!
Best Regards,
BM.BET Casino Team
Absolutely horrific
Absolutely horrific.
Live chat agents aren't human for a start. Caught out via being angry to April. She closed the chat. I started a new one and she had no recollection of the conversation 1 minute prior. (Screen recorded)
Made a deposit. They accepted immediately.
Won over £600, obviously they didn't let me withdraw.
From an absolutely ridiculous id verification that took 6 days! To restricting withdrawal methods to only "BUISNESS accounts that they choose" eg. Pay in via Monzo, impossible to withdraw via Monzo.
Robots tell you to create a new bank that your not eligible for, just to receive your deposit back.
Chat agents copy and paste messages.
Different name absolutely everytime, yet the same AI pictures.
Avoid with absolutely all caution.
I've had to go direct to my bank to report a scam and reclaim my money.
Right before Christmas eh? Imagine winning £600 just a few days before. Only for it to be a scam and you've been stolen from instead.
Avoid with all caution! Don't make the same mistake as I did.
Update!!!!!
I received an email saying payment successful, little do I know, there was no payment. I speak to find out where it is after asking for a transaction hash... And what do you know.... It's been a mistake.... Absolute joke of a company.
Following this. I asked for my account to be closed after the payment that is never coming. Imagine how fast they was to act on that. Instant offers of account closure.
AVOID AVOID AVOID. RED CARD
In response to the response BM.bet left me below.
I gave you more than fair time, my questions asked were more than fair. Your love support absolutely sucks. The messages are generic and really quite infuriating. And the whole week of trying to get my winnings was a nightmare.
Maybe you should think about helping people through the verification process, and have them fully set up before allowing people to deposit and play games. Your operation may then run a hell of a lot smoother, and you wont get half as many negative reviews and angry comments.
December 22, 2024
Unprompted review
Reply from BM.bet
Dear Shaun Lawrence,
Thank you for sharing your experience with BM.BET Casino. We deeply regret that your time with us has not met your expectations, and we understand the frustration you've felt during the process.
First and foremost, we want to reassure you that our support team consists of real, trained professionals who are always ready to assist with any queries you may have. We understand how vital it is to provide fast, effective support, and we apologize if it felt otherwise during your interactions.
Regarding the verification process, we know that it can be time-consuming, but it is an essential step to ensure the safety and security of your funds, as well as to protect the integrity of our platform. If there were any difficulties or confusion during your verification process, we’re always ready to help and guide you through it smoothly.
As for your withdrawal, we are unable to check the specific details without your account information. To help us investigate further and to improve our service, we kindly ask that you contact us via email with the details of your account and the situation.
We truly regret that your experience didn’t go as you hoped, and we respect your decision to share your feedback. While we are sorry to see you go, we wish you the best of luck in all your future endeavors.
Thank you again for your feedback, and we hope that you find the resolution you’re looking for.
Best Regards,
BM.BET Casino Team
Schheam
Hello, what is happening with this site, why is it taking so long to withdraw? I made the withdrawal on the 13th and today we are on the 18th and nothing. This is a mockery of the customer!! I would like you to send me the site's data so I can file a complaint for fraud!! In the terms and conditions it is clearly specified that the withdrawal is processed in a maximum of 3 days.suntem in 21decembrie și tot nu meai procesat retragerea update încă nu meau aprobat retragerea!!! retragerea a fost în sfârșit finalizată!!!
December 18, 2024
Unprompted review
Reply from BM.bet
Dear Andrei Chiriac,
Thank you for sharing your review. We completely understand your frustration with the withdrawal process, and we sincerely apologize for any delays you’ve experienced.
Please note that the processing time for withdrawals can be influenced by the payment method you’ve chosen, as well as the verification process, which is handled by our financial department in a live queue. This means that, in some cases, the processing times may vary. Rest assured, we strive to process all withdrawal requests as quickly as possible, and we are constantly working to improve our systems to reduce delays and enhance your experience.
If you wish to know the current status of your withdrawal, we encourage you to reach out to our customer support team via live chat or email. We’re ready to assist you and provide updates on your request.
Thank you for your patience and for helping us improve our services.
Best Regards,
BM.BET Casino Team
This company is discussing
This company is discussing, I made a deposit on the 10/12/2024 using my debit card, usually this goes on instantly with other sites, I’ve waited nearly 3 days and it still isn’t showing on my account,
I’ve contacted the support several time to be told it’s not their problem. Absolutely disgrace of a company.
Thieving scumbags!!!
December 10, 2024
Unprompted review
Reply from BM.bet
Dear Vicki Mitchell,
We are truly sorry to hear about the frustrating experience you’ve had, and we appreciate you bringing this to our attention.
At our casino, deposits are typically processed instantly to ensure a seamless experience for our players. However, on rare occasions, delays can occur due to issues on the side of payment providers. Unfortunately, these situations are beyond our direct control, but we completely understand how inconvenient this has been for you.
Thank you for your patience, and we sincerely apologize for the distress this has caused.
Best Regards,
BM.BET Casino Team
No response,after withdrawal request
No response,after withdrawal request. Will update this review if i (ever get won money)
Update. Money was withdrawed.
November 10, 2024
Unprompted review
Reply from BM.bet
Dear Tr,
Thank you for sharing your experience!
We understand how important timely responses and swift processing of withdrawals are, and we’re glad to typically handle such requests smoothly and efficiently. Your satisfaction is our priority, and we’re ready to ensure you receive the best support.
If you’re encountering any issues with your recent withdrawal, please do reach out to us directly via email. With your account details, our team will promptly check the specifics of your request to resolve any concerns. We’re committed to assisting you fully, and we look forward to providing a positive update on your withdrawal soon.
Thank you for your patience and for giving us the opportunity to assist.
Best Regards,
BM.BET Casino Team
Cheryl helped me a lot and was good.
October 31, 2024
Unprompted review
Reply from BM.bet
Dear Nout Mekkelholt,
Thank you for sharing your positive experience with us! We’re delighted to hear that Cheryl provided you with excellent assistance.
Our support team is dedicated to ensuring that every player receives the help they need, and it’s fantastic to know that Cheryl made a significant difference for you. We pride ourselves on having a knowledgeable and friendly team ready to assist you whenever necessary.
We appreciate your feedback and look forward to serving you again!
Best Regards,
BM.BET Casino Team
bm bet will not refund you scam
hello everyone
I'm from Belgium, it's good that you don't play here, I've been waiting for my money for 4 days and haven't received anything yet, this BM Bet is a very bad casino and they don't help you very well in chat, real amateurs, I think I'll never get my money again. . I will leave it that way for now until I get my money back. this casino give me a lot of stress
October 31, 2024
Unprompted review
Reply from BM.bet
Dear Mehdi M,
Thank you for sharing your feedback with us, and we are truly sorry to hear about the stress you've experienced. We understand how important it is to have your request processed promptly, and we deeply regret that your recent experience has been frustrating.
To investigate your specific situation and resolve this issue as quickly as possible, we will need your account details. Could you please reach out to us via email from the address linked to your account? This will allow us to review your case in detail and provide the support you need.
We sincerely want to resolve this matter for you. Your satisfaction is very important to us, and we are committed to doing everything we can to ensure you receive the assistance you deserve.
Thank you for your patience, and we look forward to hearing from you soon.
Best Regards,
BM.BET Casino Team
Good casino
October 20, 2024
Unprompted review
Reply from BM.bet
Dear Boy Derksen,
Thank you for your concise yet impactful feedback! We're thrilled to hear that you consider us a good casino. Your positive sentiment means a lot to us and motivates our team to keep delivering the best experience for our players.
If there’s anything specific that you enjoyed or any suggestions you have for us, we would love to hear more! Our goal is to continually improve and ensure that your time with us is not just good, but exceptional.
We look forward to having you back for more exciting gaming experiences!
Best Regards,
BM.BET Casino Team
Still I have not received my total of…
Still I have not received my total of 1000 euro.
They are not allowed to offer there games in The Netherlands and are obligated to pay my money back. I have still not recieved it. Play not with this casino….also my GDPR requested data I haven’t still not recieved. They are scammers and criminals from Costa Rica
October 18, 2024
Unprompted review
Reply from BM.bet
Dear Thedutchman,
Thank you for sharing your concerns with us.
We understand your frustration regarding your pending request and appreciate your feedback. It’s important to note that players are responsible for understanding the gambling regulations specific to their country, including any restrictions on the services offered by online casinos.
We take privacy seriously and are committed to ensuring compliance with all relevant regulations. We encourage you to reach out to our support team directly so we can address your requests and clarify any outstanding issues.
Your experience is valuable to us, and we strive to improve.
Best Regards,
BM.BET Casino Team
Its a scam!!
3 months ago I was winning nicely via the BM site. Finally did €1500 on withdraw within 5 minutes I could no longer access my account.
Did an email on 9-8 explaining and asking why I was suddenly blocked. Now 2 months on ii still have no good response except the standard maik replies and I can whistle for my €1500
Don't fall for BM they are a scam and won't pay you out if they have to they will block you!
August 8, 2024
Unprompted review
Reply from BM.bet
Dear Joris Nieuwenhuis,
Thank you for sharing your concerns with us. We genuinely regret to hear about your frustrating experience and understand how disheartening this situation must be for you. Your satisfaction is incredibly important to us, and we take claims like yours very seriously.
To assist you in resolving this matter, we kindly ask that you reach out to our customer support team through live chat. Providing your account details will enable us to investigate the issue thoroughly and work towards a satisfactory resolution.
We appreciate your patience and understanding as we look into this matter. Your feedback is valuable in helping us improve our services. We look forward to hearing from you soon so we can assist you further.
Best Regards,
BM.BET Casino Team
This casino never pays out.
This casino never pays out.
I am already waiting for 4 days for my withdrawal. Every time my “vip” manager Maya has some excuse why I need to be patience. If I tell here that I just want my money she has an excuse and we need to be “friends”. One gamble advices don’t deposit on this casino ever!!!
October 10, 2024
Unprompted review
Reply from BM.bet
Dear JVB,
Thank you for sharing your feddback!
We genuinely understand your frustration regarding the delays in your withdrawal. Please allow us to clarify that the processing times for withdrawals can vary depending on the payment method you’ve chosen.
To investigate the current status of your withdrawal and provide you with a more accurate update, we kindly ask that you reach out directly to your VIP manager, Maya. She will have access to your account details and can assist you further in resolving this matter.
We appreciate your patience, and we are committed to ensuring that your experience improves. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Thank you for your understanding.
Best Regards,
BM.BET Casino Team
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