I can’t praise this company enough , they were extremely helpful , communicative and very , very kind ! I will always contact them and buy from them again . A big thank you all. Best wishes .
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See what reviewers are saying
The delivery driver was excellent and dropped our order on its pallet at the top of our drive. Unfortunately we were not expecting the delivery as we were told it would come on the Wed and it arrived... See more
Company replied
Items delivered promptly and carefully packed on a pallet with a piece of insulating board to cushion them! Slight hiccup in the system the day before delivery when got notification that it was packed... See more
Company replied
Good price on Jablite and PIR. Full size sheets delivered on 3 pallets which were well wrapped. Driver coped with busy road and used Moffett forklift to position the stack onto my trailer. Kept u... See more
Company replied
Company details
Written by the company
Builders Merchant Direct is your trusted online source for a vast array of construction materials, catering to both professional trade and DIY enthusiasts seeking quality and affordability. Our extensive product range includes everything from specialised insulation solutions for walls, floors, lofts, and roofs, to plasterboard, drylining, and sheet materials. We're proud to offer specialist building boards like Fermacell, alongside a comprehensive selection of building materials such as render, screed, DPMs, and all the necessary accessories. Featuring top brands like Kingspan, Recticel, Celotex, Knauf, Siniat, Bewi, Fermacell, and Rockwool, we ensure that every product we deliver meets the highest standards of thermal, acoustic, moisture, structural, and fire protection. Whether you're in search of PIR Insulation or the versatility of Fermacell boards, our catalogue is carefully chosen to meet your specification needs. As leading building suppliers, Builders Merchant Direct is committed to providing a seamless, hassle-free experience, supported by our expert team and nationwide delivery service. Discover why we're the builders supply online of choice for countless customers, and let us support your project with our wide range of products. For personalised assistance or to explore our offerings, visit us at www.bmdgroup.co.uk, call 03300 55 32 02, or email Sales@bmdgroup.co.uk. Builders Merchant Direct is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, The UFH Group, Renders Direct, and Screeds Direct.
Contact info
Unit 2 Power Park, S63 9BL, Rotherham, United Kingdom
- 0330 055 3202
- sales@bmdgroup.co.uk
- bmdgroup.co.uk
4.6
Excellent
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Lack of notice for delivery of order stated that I…
The confirmation of order stated that I would receive an email 24 hours prior to delivery confirming the delivery date. It also stated that I would be contacted 1 hour before delivery. Neither of these happened & it was sheer luck that we were at home to receive. The driver was very helpful.
February 13, 2023
Reply from Builders Merchant Direct
Thanks for your review, Fiona.
We appreciate your feedback and the time taken to do this review.
We have had some IT issue regarding some emails not getting sent. and i apologise for you not receiving this notification, as for the call this is in the hands of the driver and they are asked to make contact before delivery.
We hope to see you back again soon!
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Would recommend to anyone
Would recommend to anyone. Swift communication and pulled out all the stops to get delivery date expedited.
February 2, 2023
Reply from Builders Merchant Direct
Thanks for your review, Coleman.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
ordering was easy and fast delivery
February 2, 2023
Reply from Builders Merchant Direct
Thanks for your review, Raymond.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Reply from Builders Merchant Direct
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
From first communication to the last…
From first communication to the last one this company are spot on , very helpful with advice and pricing and will definitely be using again on my next project
January 4, 2023
Reply from Builders Merchant Direct
Thanks for your 5-star Review, Lee.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon
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Good service and product
Good communications. Friendly delivery driver. Product as described.
September 4, 2022
Reply from Builders Merchant Direct
Thanks for your 5 star Review, Gary & Alethea.
We appreciate your feedback and time taken to do this review.
We hope to see you back again soon
delivery slot not as promised
After careful checking by two phone calls on expected delivery time, in order that I could be present to direct and receive the item, it was delivered much earlier than advised and left blocking the exit to her driveway, so my daughter could not move her car for an urgent appointment.
August 14, 2022
Reply from Builders Merchant Direct
Thanks for your Review, Anthony.
We appreciate your feedback and time taken to do this review.
we are sorry for any inconvenience caused.
We hope to see you back again soon
Good communication throughout
Good communication throughout the process keeping me updated on a slight delay to the order.
Friendly delivery guy.
Great customer service when I had queries on some of the items.
Definitely recommended!
August 2, 2022
Reply from Builders Merchant Direct
Thanks for your 5 star Review, Andrew.
We appreciate your feedback and time taken to do this review.
We hope to see you back again soon
Excellent company to deal with
Excellent company to deal with, they resolved an issue with 2 damaged insulation boards above and beyond my expectations and got them delivered in time for the cement lorry coming. Thank you
July 25, 2022
Reply from Builders Merchant Direct
Thanks for your 5 star Review.
We appreciate your feedback and time taken to do this review.
We hope to see you back again soon
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Customer service was good they followed…
Customer service was good they followed up when items were damaged in delivery.
July 19, 2022
Reply from Builders Merchant Direct
Thanks for your Review.
We appreciate your feedback and time taken to do this review.
We hope to see you back again soon
Reply from Builders Merchant Direct
Thanks for your 5 star Review.
We appreciate your feedback and time taken to do this review.
We hope to see you back again soon
Great service great price can't fault…
Great service great price can't fault them would recommend to anyone 👍
June 21, 2022
Reply from Builders Merchant Direct
Thanks for your Review, Mark.
We appreciate your feedback and time taken to do this review.
We hope to see you back again soon
Abysmal
Abysmal
We were told via email we would be informed of our delivery to our Cottage in Conway. Our next contact with BMD was a phone call from the driver who was at the Cottage in Wales.We were in Warrington!
We rearranged the delivery with the driver for the following morning and met him at the Cottage. He opened the vehicle and revealed a broken pallet of the wrong product (OSB3 Boards instead of the plywood boards we ordered) which had slid about causing damage to the boards. The Driver and myself had to carry the 2440x600x18 boards about 100m to the Cottage as the fork lift truck was too large to cross over an access bridge. The vehicle was unable to turn round and had to be reversed about half a Mile back to a turning point causing damage to Oak trees along the way that have Preservation orders on them. This was carried out with my assistance.
However the Driver did his best!
June 18, 2022
Reply from Builders Merchant Direct
Thanks for your Review, Edward.
We appreciate your feedback and the time you have taken to do this. We always look to learn and improve as a company with both negative and positive customer feedback.
I’ve checked our email system and spoken to Kevin, who you have been in contact with by phone/email regarding this issue.
We appreciate our delivery driver tried to deliver earlier than planned due to him been in the local area sooner than expected.
Unfortunately a picking error meant the incorrect product was loaded. We also note the load was not secured properly, this will be taken up with the delivery driver and warehouse.
I believe images were taken of this, if you could forward these to Kevin and details of any other damages we can then look at getting these refunded for you.
Please accept our apologies for any inconvenience caused by our poor performance on this occasion. We hope this has not put you off from shopping with us, and we hope to see you back again soon.
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Would order again
Products (plasterboard and insulation board) well priced and good communication for delivery. Didn't have plasterboard ordered but it was replaced with equivalent. Would order again.
June 14, 2022
Reply from Builders Merchant Direct
Thanks for your Review, David.
We appreciate your feedback and time taken to do this review.
We hope to see you back again soon
good service and on time
June 14, 2022
Reply from Builders Merchant Direct
Thanks for your 5 Star Review, Maurice.
We appreciate your feedback and time taken to do this review.
We hope to see you back again soon
It would be great if
It would be great if, like most companies, BMD send a message telling you the day they intend to deliver giving you min 24hours notice and then an approx time - 2 hours notice. I did receive an email and message at 1830 the previous day, advising that the product was on its way and I would be given 24/48 hours notice. When I called that morning, I was told they were on the drop off before ours- we were 70 mins away!! I am sure when driver is given the 2 day route , someone could advise the customer. My first time using this company & would like to use again but this may stop me if need products quickly. I also asked on the online chat about a couple of packs of jablite to return as wanted clarifcation for our customer but after the 2nd attemp with no reply , I gave up and now too late to return. Cusomer communication needs improving.
June 6, 2022
Reply from Builders Merchant Direct
Thanks for your Review.
We appreciate your feedback and time taken to do this review.
We will look into the issues that you have had with your order. but if you look through our reviews you will see most customers are happy with the communication given by us.
we try our upmost to try and keep customers informed as much as possible.
As for the returns our online chat are unable to deal with these issues, A call or email is the most effectient way for these request to be dealt with.
We hope to see you back again soon and on this occasion has not put you off from ordering from us again.
Highly recommended
Before I ordered I phoned for some advice, very good customer service, placed my order online and received it when I was advised it would arrive. There were a couple of pieces missing from my order, a quick phone call and I was assured that the missing items would be delivered in two days time and good to their word they arrived two days later. I found this company pleasant to deal with, all materials were of high quality and the prices were very competitive. I would recommend Builders Merchant Direct 100%, thank you.
May 28, 2022
Reply from Builders Merchant Direct
Thanks for your 5 Star Review, Tyler.
We appreciate your feedback and time taken to do this review.
We hope to see you back again soon
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Brilliant service from these guy's
Brilliant service from these guy's, needed items supper quick, and they managed to deliver the day before I needed them.
10 out of 10 much appreciated, cheers to all involved.
May 23, 2022
Reply from Builders Merchant Direct
Thanks for your 5 star Review, Dave.
We appreciate your feedback and time taken to do this review.
We hope to see you back again soon
That did what they said they would do.
May 3, 2022
Reply from Builders Merchant Direct
Thanks for your 5 star Review, Robert.
We appreciate your feedback and time taken to do this review.
We hope to see you back again soon
Reply from Builders Merchant Direct
Thanks for your 5 star Review, Mo.
We appreciate your feedback and time taken to do this review.
We hope to see you back again soon
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