Bmiregional Reviews 

Poor excuse of an airline. Just received an email stating that my flight times have been changed. The outbound flight has been altered to a whole day before. Extreme inconvenience due to the fact my partner isn't even in the country when the outbound flight has been rearranged to. Called up the customer service line twice and on both occasions spoke to two absolute invalids that did not once apologise for what had happened. Told me that if I wanted to rearrange my flight I would have to go off and look for it myself and then call them back. Eventually got a refund. I was flying to Paris for a music festival which I am now not able to go to. Have heard many horror stories about this airline prior to booking but decided to go with them due to them being the cheapest. But am now sincerely regretting it.

As many here say, this company doesn't warrant 1 star but to give this revue we must give 1!
Very bad situation with a cancelled flight has shown BMI's true colours. They are not a budget airline but their customer service is below budget expectations. At every juncture they mishandled our problem. No representative at the airport to help, reliant on handling company with staff who had no info or care. No ability to provide sensible timings as these staff did not know the changed destination locations, no thought about vulnerable passengers in this cancelled flight situation, no overnight accom arrangements made until almost midnight for passengers waiting for 9 hours, even for babies and elderly. Finally distributed unuseable food vouchers(wrong date) or those of too little value(Sweden - £15 for 2 meals where an airport sandwich is £8). Most importantly no info given, either pleasant but inexperienced & ineffectual handling staff or, worse, arrogant argumentative and defensive. No help phone response, in UK or Sweden at time of delay. Lodged complaints on website but no confirmation emails x 3
Save your blood pressure and STAY CLEAR!!

Worst airline I've ever dealt with. Flight was cancelled. They rescheduled but would only rebook me for the first leg of my journey, leaving me with a £60 train journey to get home. Cancellation was entirely their fault - some fault on the aircraft. After months of hassling them, they eventually they said they'd pay compensation and asked for my bank details. This was six weeks ago and I've received no money. They ignore any messages I send and the customer service line is useless. From reading on here, I see this has happened to other people as well - they'll obviously say anything to fob you off and then don't pay up.

My experience is akin to so many others on here. My morning flight home was cancelled in the middle of the night. I had a single text from the third party booking agent. There was NO communication and absolutely no back up from BMI Regional. I ended up forking out myself for a ticket with a different airline to get home, taking 8 hours, via three different airports. Trying to get compensation and their website lost the whole of my first lot of text. My short second message resulted in a mail saying their response time is 30 days. Absolutely shocking airline. If your flight's running and on time, you'll be OK. If you have an experience like this - which it seems too many of us have - you'll never even consider flying with them again. They are too small to have any backup when things go wrong, and they really don't care.

Would have given 0 stars if an option.

I had a cancelled flight and no BMI staff were present to assist passengers and despite the numerous delays to 10+ of their flights, they closed their helpline and went home.

Was offered no alternative flight, didn’t get any accommodation, food vouchers while waiting 8 hours and no BMI staff attended the airport to assist passengers. Completely abandoned their customers.

Further to this, I submitted claims for an alternative train I had to take the next day and still had no response from them.

I call their helpline and they inform me standard policy for replies to customers is 30days which alone is a sign of their poor customer service that this is their standard policy!

Terrible airline! Do not fly with them! Walk if you need to instead of flying BMI!

Save yourself the hassle and do not book any flights with BMI. The experience detailed below seems to be a very common theme with them.
1 star is being generous but this is only because the is no option for 0 stars.

Outbound flight from Esbjerg - Aberdeen was cancelled on the 29th. No explanation as to why. After waiting with no info for hours, was then re-routed but had to depart from Billund Airport (an hour away from Esbjerg) and connect via Heathrow. Was only given an hour to connect in Heathrow, sure enough the flight from Billund to Heathrow was delayed meaning that the connecting flight to Aberdeen was missed... oh and that was also the last flight to Aberdeen that day... Was stuck in Heathrow overnight and moved to the first morning flight. Arrived in Aberdeen almost 24 hours after the original flight expected arrival time. But it gets better..... arrive at Aberdeen airport this morning to check in for the return flight to Esbjerg only to discover that this has also been cancelled with no explanation. Again... flight re-routed to Billund via Heathrow but this time with a nice 4 hour connection time in Heathrow. Expected to arrive nearly 8 hours after original flight expected arrival time.

Let's see how the compensation claim goes... based on other reviews I expect BMI to refuse to pay any compensation.

Edit: they are bankrupt, good ridance!

Gave it 1/5 because 0/5 is not possible. As others here I’m sort of forced to use the Bristol Brussels route and more often than not the flight is heavily delayed.
Flying to Bristol is 3x more e expensive from Brussels with BMI than it is from Amsterdam with any other carrier. You would expect this price point to imply some qualitative distinction, but make no mistake, it’s a dreadful experience every time again. I would happily trade this miserable club for any blacklisted dodgy African airline. UK at its best, stuck in the past and going down the pan swiftly.

BMI have to be the worst airline for delays and cancellations ever. I have to Use them Bristol to Brussels for connecting flights and so many times miss the connection . Today again 2hours 58 minutes late , they know how work the system !!

One Flight i booked was delayed unexpectedly by two hours (just when i was waiting for boarding at the gate). Then return Flight the other day was suddenly cancelled.. Basically timely service is a misterry for BMI.

Dreadful!!
Booked with Lufthansa but operator was BMI out of Bristol to Frankfurt. Outbound delayed 2 hours 45 minutes and absolutely no information from ground crew. Return flight cancelled at Gate, only discovered this as the Gate number disappeared from departure board! No explanation, ground crew had no idea why the flight was cancelled! Rescheduled for next morning but total panic from airline staff when they realised they had stranded my daughter who they were travelling as an unaccompanied minor!
Total shambles next morning as no gate number given and gate staff totally uninformed and disinterested. Flight eventually left 45 minutes late (again!)
Have contacted BMI customer services who refuse to accept responsibility and pay any compensation despite EU law . Trying to get a resolution through Resolver but no response at this point. Will now be writing directly to the CEO but with little hope.
Dreadful service and I am surprised Lufthansa continues to be associated with such a poorly performing company.

My flight details were altered - a smaller plane than planned was used and the flight took an hour longer than scheduled. The staff were clearly aware of these changes (they altered my seat number) but at no point was I informed that the expected arrival time was now much later. If I had known this I could have at least informed the person picking me up in Hamburg. Apart from the delay the resulting confusion as to what was happening made my flight needlessly stressful.

Outbound flight delayed 3 hours and return cancelled. Abhorrent customer service and totally unconcerned that my two year old is now stuck without her parent for the day. Offered to fly me tomorrow to an airport further away and bus me to the airport I ought to have arrived at today. Will NEVER use BMI again. Paris handler (not BMI employee) described them as "not a serious airline" and claimed this happens "all the time". Awful airline

Always late. Cancelled flights all the time. Refuse to refund when cancelled or offer other alternatives. Do not pay compensation even when ordered to by CAA. No response except the auto response from customer services. Have tried to complain several times about several flights and given up now. Unfortunately forced to use them as only carrier for my route and times and now have to just accept the delays and cancellations and try not to make any important plans in my life ever.

I regularly travel between the UK and Munich for work (approx 40 return trips per year). BMI Regional are by far the worst airline I have ever travelled with in terms if punctuality and customer service. flights are frequently delayed by several hours, or even cancelled. Obtaining compensation / refreshment vouchers is next to impossible. Customer service is almost non existant, when you do manage to speak to someone from the airline there is rarely any information provided of use.

The ticket prices are extortionate for the service provided.

The only plus point is that the on board crew are usually polite and helpful, but this is not always the case either!!

First of all I would like to say that your customer service was quite kind, unfortunately you weren´t able to solve my problem though.
I don´t understand why you co-operate with companies without checking their professionalism..
If you had checked travelgenio.com (one of your partners) you would have noticed that their reputation of ripping off people is well known.
As I have reviewed travelgenio.com before they have changed month of return on the last screen of booking process without announcing so. To be fair, indeed, it is quite clever to change only one information which the customer has entered in correctly in the first place, as most of the customer will not check these information properly again.

I do understand that platforms as travelgenio don´t give a penny on their customers but I thought did...

Deeply frustrated I can tell you that I will never ever fly with you again. And be sure that I will spread the word to all my relatives, friends and friends of friends to make this public.

Kind regards
Jakob

If I could give this airline zero stars I would.
For the second flight in a row now BMI cabin crew stand talking to the pilot and co-pilot with the cockpit door open. The period of time has been two to four minutes. During this time the cabin crew person (only one cabin crew member on the flight as it's a relatively small plane) have their backs to the passengers.
I consider this a major flight safety breach as during this time (once per flight) the cockpit is in my opinion at high risk of attack.

This is a very serious concern of breach of safety. I cannot see any logical reason for the crew’s actions and I therefore fear for future flight safety on BMI flights.
Having filed this complaint in November also providing photographic evidence, have received no response despite numerous calls to them.
Have now escalated this to the Civil Aviation Authority, who have also been unhelpful.
My company has experienced numerous problems with BMI flights, ranging from long delays, to planes being in the wrong airport, but this is by far the worst!

On a scheduled flight from Aberdeen to Norwich I turned up at the check in desk. I was informed they couldn't find my booking and was told to go to the ticket desk, even with showing the booking reference.
I then waited 15 minutes at the ticket desk, where passport and tickets were handed back by the grumpy ticket desk attendant.
Went back to desk and was told it was working ok now, but my flight was boarding in 5 minutes.

I rushed through security where an announcement was put over the tannoy that they were waiting on me to board and that the gate was closing. As I ran towards the gate, they ushered me onto the plane.

I was heading to start a new job, and was glad not to have missed my flight, even though I had left a lot of time. On take off, no announcements were made and it was only during landing they announced we were approaching Bristol airport. I queried with the flight stewardess who confirmed it wasn't a "hop" connection flight and that the flight terminated in Bristol. I was then told by ground crew I could return to Aberdeen, then onto Norwich to arrive at 6pm, ultimately missing my first day on the new job! I had to hire a car and drive the 250 miles to Norwich, arriving at 2pm - 5 hours late!

BMI wouldn't even agree to refund the flight, even though it was to the wrong destination! Given the extra security checks and safety now, I find it incredible that I was able to fly to the wrong airport. More frustrating was the lack of assistance given by BMI after this.

BMI has cancelled my flight probably because not enough people have booked and they have not offered re-routing because the do not have other flights to the same destination.
Customer service is totally useless, they only suggest to send a complaint to which someone comes back saying they cannot do anything because they gave me more than 14 days of notice.
They kept my money for 6 months, and at the end of November they tell me to find another option myself to come back from the Christmas holidays offering zero support.
Sadly for them, these are not the rules in 261/2004.
I have now sent formal complaints to Civil Aviation Authority in UK and to the Ente Nazionale per l’Aviazione Civile in Italy.
I would sugges to everybody not to book with this company ever!
Stay away as they are a fraud.

My flight was delayed due to a missing pilot for four hous.
They refused to pay EU Flight Right compensation becausen they "felt like this delay was due to extraordinary circumstances".

I filed a complaint with the CAA, the national complaint body which BMI just ignored.
Just filed another complaint with a flight right agency.

Very poor performance there!!

BMI Regional transferred my flight (which would have been
Dusseldorf-Bristol) to a Flybe flight from Dusseldorf to Southampton,
later in the evening of 28.09.16 (dep approx 21.45). There was also a
coach laid on to Bristol Airport. But due to the very late arrival
(approx 01.30 on Thursday 22 September, I could not use my booked travel (bus and train) so I had to take an expensive taxi ride.

I have made a claim to BMI Regional "customer service" for cancellation compensation according to Regulation (EC) No 261/2004, for one meal, one taxi ride, one bus fare. But the company has said the problem was not their responsibility and offered me nothing.