BMWPartsDeal.com Reviews 

158
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers had a great experience with this company. Many customers consistently found the pricing to be competitive and fair, often noting significant savings compared to other sources. People frequently praised the fast and efficient delivery service, with many orders arriving quickly and on time. Reviewers also appreciated the ease of finding the correct parts, with many mentioning that the items fit perfectly as expected. However, some customers also noted issues with product accuracy, receiving items that were incorrect, incomplete, or did not match descriptions regarding color or specifications. Some people were dissatisfied with aspects of the ordering process, including delays in shipping, unfulfilled orders, or difficulties with returns and communication regarding order status. A few other people also felt that the website sometimes provided misleading information about shipping times or product details.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing satisfaction with... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and quick delivery... See more

Order

Consumers find order to be ambiguous, with some reporting an easy and fast ordering process, clear websites,... See more

Price

Customers had positive experiences with price, with many reviewers finding competitive and fair prices for... See more

Website

Users describe ambiguous interactions with the website, with some reviewers finding it clear and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased this oil pressure sensor switch for my 2014 X5 after purchasing what I was led to believe was the compatible part at a 'Geek' parts site prior. That part wasn't compatible and their return... See more

Company replied

Rated 5 out of 5 stars

Goods as advertized .Waiting for the delivery not too long.The prices are competitive.One negative thing is that they forgot to mention the customs duties to be paid, which are very high for people li... See more

Company replied


Company details

  1. Auto Parts Store

Written by the company

Are you tired of searching for reliable and affordable BMW parts for your vehicle? Look no further! BMWPartsDeal.com is the ultimate online destination for genuine OEM BMW parts and accessories at unbeatable prices. With over a decade of experience in the industry, we pride ourselves on delivering world-class products and services to our valued customers.

Written by the company


Contact info

3.7

Average

TrustScore 3.5 out of 5

158 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.7

All reviews

(158)

70 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. Website shows one part, the sent a different one. Because it was an electronic component, they won't accept a return. That's outrageous. Stay away!

August 19, 2024
Unprompted review
BMWPartsDeal.com logo

Reply from BMWPartsDeal.com

We’re really sorry to hear about your experience, and we understand your frustration. It's always our goal to provide accurate product descriptions and ensure that our customers receive exactly what they ordered. We apologize that there was an issue with the item you received, and we understand how disappointing this can be, especially with electronic components.

Our return policy is in place to ensure that all returns are handled safely and in accordance with our guidelines, but we truly value your feedback.

We appreciate your feedback and will certainly consider it as we continue to improve our services.

Rated 1 out of 5 stars

My package said delivered but I didn’t…

My package said delivered but I didn’t received it. I contacted customer and they told me they can not refund or ship another one. I was told I would have to contact the carrier. This is the carrier you chose and the customer didn’t receive the product. Why does the customer have to inconvenience themselves even more by calling the carrier. Why are you not calling the carrier? The customer is missing a product you shipped!!! I am missing the product and $1100. I will never shop here again!!

January 21, 2025
Unprompted review
BMWPartsDeal.com logo

Reply from BMWPartsDeal.com

We’re very sorry to hear that your order hasn’t arrived, and we completely understand how frustrating this must be. We do rely on our carriers for deliveries, and while we regret that this issue has occurred, we always recommend reaching out to the carrier directly to investigate further. We regret any trouble this has caused.

Thank you for your feedback.

Rated 1 out of 5 stars

Don’t waste your time or money with…

Don’t waste your time or money with BMWpartsdeal.com.
Incorrect website part per the input of Year/Make/Model on 2x Rubber Stabilizer Mounts. The parts sent did not fit a my BMW with Active Steering. Requested a refund and it took 3 emails and 4 calls (with uninterested and rude customer service reps)
to get the RMA form and return address.

This company BMWpartsdeal.com, also intentionally and deceitfully, trickled the refund by refunding only 1 item, when 2 items were purchased and returned. Another 3 emails and 2 calls to get the other item refunded. The refund was also minimized with a 20% restocking fee which I should not be charged due to their error on incorrect website item description. Another 2 emails and calls to request the refund on the 20% restocking fee imposed. This is still in dispute with no refund.

The shopping with BMWpartsdeal.com has been an unpleasant experience which I do not recommend. Don’t waste your time or money with BMWpartsdeal.com.

December 5, 2024
Unprompted review
BMWPartsDeal.com logo

Reply from BMWPartsDeal.com

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered. We understand how important it is to receive the correct parts promptly and that resolving issues quickly is crucial to your satisfaction.

We regret that your experience did not meet the high standards we strive to provide, and we’re deeply sorry for any miscommunication with our customer service team. Your feedback is invaluable, and we’re already working to improve both our website descriptions and support process to ensure this doesn’t happen again.

Regarding your refund and restocking fee concerns, we would appreciate the opportunity to investigate the situation further and make things right. Please feel free to reach out directly to our customer service team.

We truly appreciate your patience, and we hope to have the chance to restore your trust in our service.

Rated 1 out of 5 stars

When I ordered a part from this company…

When I ordered a part from this company the site lead me to believe they had the part in stock, truth was they didn’t and had to order it from an outside vender. Once I paid for the part the message said PROCESSING for 7 DAYS, they could/would never give me a tracking number for my order until I called and threatened to cancel my order. I then later received the tracking information but it’s held up from being picked up by THE USPS. there are other places you can buy your parts from, STAY AWAY FROM BMWpartsdeal……PLEASE!!!!!!!!

January 3, 2025
Unprompted review
BMWPartsDeal.com logo

Reply from BMWPartsDeal.com

We’re sorry to hear about the issues you encountered with your order. We understand how important it is to receive your parts promptly, and we sincerely apologize for the delays and lack of communication regarding tracking information.

Our goal is always to provide a seamless experience, and it’s clear we fell short in this instance. We will be reviewing our processes to ensure that such issues don’t happen in the future. Regarding the shipping delays, we understand how frustrating it can be when tracking information is unavailable, and we’ll work to improve that communication moving forward.

Thank you for your feedback, and we genuinely hope to have the chance to serve you better in the future.

Rated 1 out of 5 stars

Unprofessional, Arrogant, Terrible Customer Service, DO NOT buy from here

This is a classic case of a online vendor advertising low prices which on the surface seems like you're getting a good deal. The problem is if you have any issue with your order the customer service department is completely unprofessional and a hassle to deal with.

I ordered a set of OEM BMW floor mats with pictures of the mat on their site clearly showing a BMW logo on the mats. I confirmed that part # on many other BMW sites and all of them show pictures of the mats with the BMW logo. However, when I received the mats from BMWpartsdeal.com they did not have a logo.

I reached out via phone after numerous emails back and forth, to have an actual conversation with a live person and was unfortunately paired with a horrible customer service rep. He was extremely unprofessional, very rude and couldn't care less that I had an issue with the item I received. He offered no solution, no resolution, and made it clear that this company doesn't value your business.

Do yourself a favor and avoid buying anything from these guys, while you might save a couple of bucks, it is not worth the hassle. In addition, their shipping costs are outrageous, so generally it is a wash for any kind of part savings.

Better to do business with FCP Euro, they have great customer service and actual care about taking care of their customers.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

The parts I ordered were exactly as stated and excellent quality. They actually arrived two days earlier than expected. Ordering was very easy. I will certainly use again for my next project.

November 29, 2024
Rated 2 out of 5 stars

Bad RMA department return system

Bad RMA department return system. They are looking for an excuse not to return a part that they themselves sent incorrectly (the website shows that the part fits, but in fact it does not fit the connectors). Keep the mailing label, because if you throw it away there is no way to return the item. They pretend they can't return it without the number on the mailing label. Even if there is an order number, date, original packaging, they still can't.

+1 point - good quality part

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

Ignorant sales people and chat

From what I can tell and asking them, they do not have any parts in stock!! And they definitely put things for sale that they do not even know if they are available. It is such a hassle that they want you to place an order and just wait to see if you are going to get them. The chat in no good at all they do not have a clue so they tell you to ask someone else on their site and they dont know what they are doing also. their "part expert" is s JOKE! ask them questions they do not answer. RUN AWAY>>>>>>>>>!!!!!!!!!!

October 7, 2024
Unprompted review
Rated 4 out of 5 stars

Purchased process was excellent

Purchased process was excellent, however to write the review right the after placing the order it seems like rating your service before knowing or experiencing your performance, it will be more correctly when customers have the parts on hand.

August 28, 2024

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