Bnbnova Reviews 

We stayed in an apartment called "In the Heart of Paris Next To Rue Cler - Calm 1BR" for a week. The apartment was well located with easy access to most of Paris by the extensive bus network, the 28, 69 and 80 were most used. The area around about had many shops, bars and restaurants to cater for most needs. The apartment was spacious and had plenty of storage for clothes bags etc. The beds were comfortable with extra pillows if needed. There was plenty of hot water and the shower was great. There were plenty of towels, kitchen utensils and crockery to suit our week long stay. As other reviewers have mentioned the apartment is is need of a make over.

**Disappointing Experience – Misleading Listing, Missing Basic Amenities, and Unreturned Security Deposit**

Our experience with BnB Nova was extremely disappointing, and I would caution others before booking.

The property lacked even the most basic necessities, including toilet paper, hand soap, body soap, dish detergent, and paper towels. These are standard essentials that guests should reasonably expect in a vacation rental. We were forced to purchase these items ourselves, and despite the inconvenience and additional expense, we were never reimbursed.

Adding to the frustration, the listing advertised an elevator, which was completely misleading. The elevator was only accessible from the second floor and was not operational, rendering it useless.

Most concerning was the unusually large security deposit collected upfront, which was never refunded.

As a vacation rental owner myself, I understand the responsibilities that come with hosting. Providing basic necessities, accurately representing a property, and handling guests' money fairly are fundamental expectations—not luxuries.

Unfortunately, BnB Nova failed on all three counts. **I would strongly recommend that prospective guests think twice before booking and carefully review the advertised amenities, accessibility claims, and security deposit policies.**

Great Stay at a 2 bedroom apartment in Bayswater

Absolutely AWFUL!!!

We booked a 2-bedroom apartment in Saint-Germain, Paris through Booking.com (this flat is also advertised on various other websites, including Vrbo, as “Spacious 2BR – Musée d'Orsay & the Seine”) and had the most atrocious experience.

The apartment had clearly not been properly cleaned after the previous guests. We found dirty bedding with hair in it, used towels, rubbish left behind and even dirty dishes still sitting in the dishwasher. The flat was generally filthy and is far more tired and run-down than it appears in the photos, with stained furnishings and several maintenance issues.

The shower did not drain properly, causing water to pool while showering, and the fridge door did not close properly. We later found reviews for the same property on other websites dating back to 2025 mentioning similar plumbing/drainage problems, yet these issues clearly still haven't been resolved.

We called BnB Nova/Vacation Rentals over 50 TIMES on our first day alone, and repeatedly afterwards, but nobody answered or called us back. We also sent numerous emails, but they just kept going round in circles telling us the matter had been “escalated to management”, without actually resolving anything.

We were left to spend TWO NIGHTS sleeping in dirty, used bedding with no clean towels. They finally offered to send cleaners and provide fresh bedding on our CHECK-OUT DAY – far too late! They later admitted in writing that the conditions were unacceptable and that there had been a failure in communication, yet still refused to refund us.

To top it all off, they require a €600 DAMAGE DEPOSIT, despite the property already having numerous existing issues when we arrived. We could not access the apartment without paying this deposit before our stay, so we felt we had no choice but to pay it. We are now waiting for our €600 to be returned and sincerely hope we don't encounter any further problems.

Absolutely appalling service from beginning to end. We found the way the entire situation was handled extremely dishonest. I would strongly recommend researching BnB Nova/Vacation Rentals before booking, particularly as they manage many other properties in different countries.

I would NEVER stay in a property managed by BnB Nova/Vacation Rentals again and would strongly advise others to avoid!!!!

As with many guests the service in none existent and they have had my deposit for 6 week and i am still waiting for it to be returned, bunch of crooks

**Very disappointing experience with delayed security deposit refund**

I am a travel advisor who booked a property through VRBO/Expedia TAAP for my client. Following a June 2026 stay, my client was awaiting the return of an €800 security deposit.

After checkout, I contacted the property management company and was advised that the deposit was typically processed within 14 days, provided there were no damages or issues. However, that timeframe passed and the refund was still not received.

Over the following weeks, I spent a significant amount of time following up. I received multiple responses advising that the matter had been escalated, but there was no clear timeline, explanation, or confirmation of when the refund would actually be processed.

The deposit was eventually returned on July 24, but only after repeated follow-ups and escalation. While I am grateful the funds were ultimately received, the process caused unnecessary stress for my client and required a considerable amount of time to resolve.

My greatest concern is that, without my continued follow-up and persistence on my client’s behalf, I am not confident this would have been resolved in a timely manner. There was no proactive communication to reassure my client that the refund was being processed or provide a clear expectation of when the funds would be returned.

My concern is not simply that there was a delay, but the lack of communication, transparency, and accountability once the expected refund timeframe had passed. I hope the company reviews its processes to ensure future travellers are not placed in the same situation.

Absolute Joke of a company, they don't read your messages properly and reply back with irrelevant drivel. They take your deposit in euros and because of exchange rate fluctuations don't refund you the full amount also had to chase the refund they don't do it within 14 days automatically even when chased, only once chased again after the 14 days had passed. Totally inflexible given extenuating circumstances like other have said. They really dont care once they have your money and could not be more unhelpful if they tried.

This company is a SCAM! STAY AWAY! Hiden policy,
No refunds given
And they will cancel your booking and not refund you, BIG BIG SCAM!!

BEWARE! I visited Paris last summer (2025) with my son and booked a BnBNova property through Expedia. After booking, I was asked to submit a hefty refundable damage deposit OUTSIDE of the Expedia booking process (through a platform called Swifly). When we arrived in Paris we retrieved the keys to the unit from a key cafe. The FOB to allow access into the building did not work. Getting support from the host was extremely difficult as they refused to send someone on site and all back and forth communication was by e-mail. In the end, residents from the building opened the main door to allow us entry. The keys to the actual unit worked fine. Every time we returned to the unit we were worried that we would not be able to get into the building! The location of the unit was great - close to the metro, grocery shops, cafes, etc.. The unit itself was fine but NOT clean and minimally stocked. There were spent Nespresso coffee pods in the machine, wrappers and food crumbs under the sofa seat cushions, and dust bunnies under the furniture. The beds were comfortable and the laundry set up was great. In the end, we enjoyed Paris. After check out, we waited for the refundable damage deposit to be returned (we actually left the unit CLEANER than we found it!). The host totally ghosted us. In the end, we only got our refund back after filing a dispute with MasterCard (thankfully we paid our deposit with a credit card and thank you MasterCard!). I attempted to post this review on Expedia but they refused to publish it so buyer beware of all the positive reviews you read as they are filtered to benefit the host who is paying for access to their selling platform. I hope this review helps future travellers and families from the troubles we experienced.

We booked an apartment on Luke street London through booking .com with this company, we were happy with everything, we read very bad reviews about the deposit policy, and was skeptical about our refund , but it was returned after 14 days , so we would have no problem renting again ,

This was the worst property we have ever booked. The host engaged in blatant misrepresentation and fraud by advertising amenities that were not actually provided and then altering the listing after we booked. Their actions left us without the accommodations we specifically paid for during a historic heatwave, when extreme temperatures were causing fatalities. The entire experience was unsafe, deceptive, and completely unacceptable. Please look up the Facebook group as they as scammers.

DISGUSTING property. Mail and trash all over the outside, apartment is below ground level with doors to a "patio" which is almost completely BROKEN with nails and broken planks. Huge water damage / mold stains in one room RIGHT above the bed. Absolutely most disgusting place.

Fraudsters! Luckily we got out in time to be able to cancel and paying them hundreds more euros, which from reading others experiences would have not been able to recover. However they're still holding payment, even with a cancelled reservation. Booked via booking.com without prepayment to find the total of the whole stay had been deducted from our card, cancelled and not refunded, now chasing with the bank. Stay well clear.

We absolutely do not recommend booking with BNB Nova.
Our experience was extremely stressful from start to finish. The apartment we stayed in (listed now as Regent Park FLAT in Booking.com, located near Regent’s Park / Fitzrovia, London) was completely different from the photos. It was poorly maintained, with visible defects, hygiene issues, and an overall uncomfortable environment.
The €600 deposit was not clearly communicated during the booking process and came as a surprise later. It was also not handled as a pre-authorization, but fully charged upfront, creating immediate financial pressure.
This operation showed a clear lack of good faith in its approach. As a gesture of goodwill, we requested to cancel the reservation and receive a refund once these issues became clear, but this was not accepted, leaving us with no alternative.
The refund process was highly problematic:
We received contradictory information multiple times
We were told the refund was initiated, then told it was not
We were promised a specific date, which was not honored
The process was delayed until the very last moment
The deposit was taken immediately, yet it was held for an unnecessarily long period and only refunded at the very end of the 14-day timeframe. Despite the funds being taken well in advance, the refund was pushed to the last possible day.
Without continuous follow-up and pressure, it is very unlikely that the refund would have been handled in this way.
This caused unnecessary financial stress and uncertainty for our family.
During our stay, we also noticed that the property name had changed and the listing was removed from Booking.com while we were still staying there, which raised serious concerns.
Based on our experience, this operation appears to be part of a broader BNB Nova structure active in multiple locations. We strongly advise future travelers to be extremely cautious and to carefully review recent feedback before booking.
We are also very disappointed with Booking.com’s handling of this situation. Throughout the process, we did not feel properly supported and were largely left to deal directly with the property, despite clear inconsistencies and concerns. This was a major disappointment and not what we expected from a global platform.
Overall, this experience caused significant stress and disrupted our trip. There are far more transparent and reliable alternatives available.

I booked via VRBO , the initial price was 280 euros but then the BNB nova agency told me they had a system issue and the cleaning was not reflected in the price and asked me to pay an additional 80 euros few days before the check in ! I managed to get my booking cancelled as I refused to pay extra. I would not trust them with a 800 security deposit they were also asking . Obviously a very dishonest agency which I recommend avoiding by all means. The apartment was then advisrted at 320 euros.

I am extremely disappointed with my experience with this hotel and feel compelled to warn others.

Despite the ongoing situation in the Middle East, including widespread flight cancellations and complete airspace closures, the hotel flat-out refused to refund my booking. I made multiple attempts to explain the circumstances, providing clear evidence that travel was simply not possible. This was not a matter of choice or inconvenience—it was a force majeure situation entirely beyond my control.

What is most frustrating is that the hotel chose to take my money while providing absolutely no service in return. Hiding behind a rigid “non-refundable” policy in the face of such extraordinary events is not only unreasonable, it is deeply unethical. Policies exist for normal conditions—this was anything but normal.

Their response showed a complete lack of empathy, flexibility, and basic customer care. Instead of acting responsibly, they chose profit over fairness, which speaks volumes about their values.

I strongly advise anyone considering staying here to think twice. If something goes wrong—especially something beyond your control—you may be left out of pocket with no support whatsoever. There are far more reputable and customer-focused places to stay.

I had a very bad experience; the price was not clear and immediately following making the purchase I was asking for information and could not get a response and then a charge that was not clear on my card would not be removed following the cancellation, none of which was clear leading into the situation.

Terrible scammers. They will steal your money and not give it back despite the fact their policy clearly states the deposit is refundable.

Do NOT book with this host. Not in any city, under any circumstances. This is by far the worst experience I have ever had.

I was charged €750 for a stay that was cancelled and did not get my money back for three months. Customer service is essentially useless, only AI responses, no real help, no accountability. I made the booking via booking.com and contacted them in the errand around 30 times and still got nowhere.

The host, BnB Nova, is completely unreachable. Calls go unanswered, and even Booking.com was unable to contact them. I repeatedly warned Booking.com that this host appears to be a scam, yet they are still listed and actively taking bookings on their website.

This experience was stressful, infuriating, and unacceptable. Never book with this host. And think twice before using Booking.com at all, they allowed this to happen and did nothing to protect the customer!

This has to be hands down worst apartment ever we have seen in our lives, we booked an apartment in London and it turned out to be a nightmare. Heating dint worked, broken tiles in kitchen, bathroom, eveywhere. We were left with no choice, took all our money, took our deposit of eur 800 and never gave it back. dont book.