A Beyond Horrible Experience
Following a good pitch by project manager Roy Vergan we signed and paid to have new windows put in on our 2-story 3000 sq foot home in Boca Raton on July 22nd, 2024.
The authorisations were not filed rapidly as promised and so they did not take 30 days, as is common (see the website of the office for municipal authorisations) but 2 1 /2 months, and only thanks to BNT 's wonderful Tristin Balino's efforts.
Work finally started Sept 20th and the workers installed windows that seem to be of good quality .Unfortuntely they also installed one that was broken. That happens, we get it. But whoever the property manager was (the first one, Ray Bergan disappeared from sight and we never once were able to speak to his replacement, a Mr Precious) did not bother to inform us, our own private oversight person did . We live abroad so we hired someone to oversee the work , never imagining in a million years how many extra hours would be required. When queried BNT admitted the breakage and asked US to send THEM the information(model numbers, etc) written on the window label. As access to that window required a 2-story ladder, we refused. Time passed until at the end of October someone finally went to take the measurements and told us the second replacement window would be delivered in January.
In January we called to ask for date of delivery and learned the order to replace the window had simply NOT EVEN BEEN FILED . It was refiled at last at the end of January. and we were told that the new window would be installed in February. In February our own oversight person went to the house for the instalment but the WRONG WINDOW had been ordered. It was then REORDERED for the SECOND time . In March the right window was finally installed but the workers sat directly on the window sill and broke off a chunk. They had to come back to fix it and after first refusing to repaint , did finally send someone to fix all the damage.
So ,to summarise: having paid and signed on July 22nd, the work was only completed 9 months later, at mid March 2025 .We were unable to rent our house for the season as we had for the previous 15 years for this reason and moreover we paid our property managers a large amount for all the extra hours of presence , waiting for BNT to arrive, do the work, come back, redo the work, come back redo the work.
To cap it all off, when all the work was finally finished Mr John Marco sent us a bill overcharging us $5000!!!!
In the end, Inez Martin helped us correct the error, gave us a very slight reduction in our final payment. Not a tenth of the money we lost in income and fees paid to our oversight person
A word to the wise....