All sorts of emails and texts that I received stating that I was preapproved for a boat loan. Then, they denied the loan indicating that I had never taken out a large loan before ($120K) and said I... See more
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Do NOT trust this company, they will get you per-approved and then when you have made your deal and ready to move, will absolutely leave you hanging IMO.
APPLY before disclosing Interest Rates Boatzon, like some other shady internet sites, does not disclose interest rates until you APPLY for a loan. Yup. Thats right. Its like buying a car without know... See more
Company replied
just spoke with Jenn in customer service she was very professional pleasant to speak with answered all my questions and had me excited to purchase a boat and finance thru Boatzon. Thanks again Jenn
Company replied
Company details
Written by the company
Boatzon, is the first 100% online boat, boat loan and marine retailer providing secure direct marketplace services. Boatzon provides marine enthusiasts access to both marine products and loans for boats, engines, trailers and more. Consumers can browse, finance, insure, purchase, and arrange delivery of boats and marine products entirely online. Even Get One Year of Free Boat Towing with a Boat purchase.
Contact info
United States
- boatzon.com
2.2
Poor
25 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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ON THE LAKE THIS SUMMER !
I SEARCHED BOATZON FOR A COUPLE WEEKS, FOUND WHAT I WANTED IN MY BUDGET AND DROVE FROM DALLAS TO SAN ANTONIO TEXAS AND BOUGHT IT AND BROUGHT TO MY HOME ON THE LAKE! EASY PROCESS..
April 24, 2024
Reply from Boatzon
Wow, that's fantastic to hear!
We're so glad your Boatzon search paid off and you found the perfect item for your lake home! Making the drive from Dallas to San Antonio for it shows real dedication, and we hope it brings you tons of enjoyment on the water.
Thanks for sharing your experience with us. We will continue to make the boat buying process even easier!
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Quick and easy
Quick, easy and efficient interaction. Worked closely w dealer to finalize all details. Would use again
April 12, 2024
Reply from Boatzon
Thank you so much for your kind words! We here at Boatzon are thrilled to hear that you had a quick, easy, and efficient experience with us. Providing seamless interactions and ensuring all details are finalized is always our top priority.
We're delighted that you had such a positive experience working with our dealer, and we truly appreciate your feedback. It means the world to us to know that you would choose us again in the future.
If there's anything else we can do to enhance your experience or if you have any questions or concerns, please don't hesitate to let us know. We're here to help and look forward to serving you again whenever you need us.
Thanks again for choosing us, and we can't wait to assist you again in the future!
Poor Customer service
Day 1: contacted Boatzon about a pontoon, we spoke through the computer, they said they will contact seller (Boathaus). Never heard back from them that day.
Day 2: Called Boatzon twice, went to voicemail, I left a message. No reply all day
Day 3: Started Boatzon site buying procedure, it held the boat for 30 min, 30 minutes past and nothing happened. Called Boatzon, left message again in customer service. No call back.
Day 4: Boatzon contacted me asking if I was still interested in the pontoon, I said yes, they said they will call Boathaus and get purchase started.
Boatzon called back five minutes later and told me the pontoon sold that morning.
My point: Boatzon customer service lost the pontoon for me with slow and poor customer service.
I would not rely on Boatzon
March 9, 2024
Unprompted review
Reply from Boatzon
Thank you for bringing this to our attention! We sincerely apologize for the inconvenience you've experienced. We strive to provide the best possible experience for our customers, and it's clear we fell short in your case.
We're actively investigating this issue to ensure it doesn't happen again. Your feedback is invaluable to Boatzon, and we appreciate you taking the time to share your experience. Rest assured, we're committed to improving and delivering the excellent service you deserve.
If there's anything we can do to make it right or assist you further, please don't hesitate to reach out to us directly. We're here to help and eager to regain your trust.
Thank you for considering us, and we hope to have the opportunity to serve you better in the future!
Beware read before looking into them
I found a THE boat I have wanted on their site (through a local dealership) and I did the prequalification. Their site only tells you that it is in review and doesn't let you click on anything to go further. I have received several Emails from them stating that the boat I chose was still available "Jump back In and finish" well when you "Jump back In" it takes you right back to the beginning to start over. I have Emailed and called them several times over the past 5 days to try to go forward with this purchase but no one will answer the emails or phone calls. Now here is the best part I applied for this boat on 3/8/20 and today just out of curiosity I called the dealer where the boat is and they stated that they do not know who or what Boatzon is and they sold that boat 4 months ago. So just beware use your own judgement.
March 8, 2024
Unprompted review
Reply from Boatzon
Please accept our apologies for the mix-up in communications and inventory timeframes. I can assure you that we strive to minimize these mix-ups, so they don't happen very often. We rely mainly on dealer feeds for the inventory listed on Boatzon.
Given this, at times there may be disconnects but these are usually one-offs. We stand ready to do better and get you on the water if you haven't yet purchased a boat. We cordially invite you to return, should you wish to.
APPLY before disclosing Interest Rates
APPLY before disclosing Interest Rates
Boatzon, like some other shady internet sites, does not disclose interest rates until you APPLY for a loan. Yup. Thats right. Its like buying a car without knowing what you're going to pay ahead of time. Shocking.
February 28, 2023
Unprompted review
Reply from Boatzon
Greetings. Please allow me to explain that the reason you apply at Boatzon before receiving rates is that Boatzon wants to show you ACTUAL rates, based on your specific financial circumstances.
Yes, Boatzon can do like others and show you upfront rates, but those rates may or may not apply to your specific financial circumstances. If they don't, then your expectations are unmet. Boatzon made the deliberate determination that it would be better to show you an actual rate for you personally, then to show a range of rates that you may or may not qualify for.
We hope this helps.
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