Bob and Brad Reviews 23

These guys literally have the best customer service. I also really love my massage gun and use it all the time. I am an avid gym goer and get sore muscles. Good quality and gets into those sore spots. Highly recommend.

I bought a heating pad that was advertised as infrared. What I received was a regular heating pad from China. When I plugged it in the light went on for a second but did not work at all. I emailed them about returning and was told to mail it back to them but I have to pay for return shipping and a tracking number to keep checking on it.

Another order sent out and received, great.
Thanks Julie

Horrible service . Caveat Emptor

What an amazing people and organization! I highly recommend them and their products! Impeccable customer service, honest and truly delightful to deal with! I wish more companies would model their customer service from this company!

Purchased the X6 Pro last year after tying a few different brands, this one beats the rest by far.

One of the attachments recently became loose and would not stay on, I contacted vendor support, and after a few quick communication, a brand new unit was sent my way, including a new massage gun.

Overall 10/10 experience, would recommend anyone in the market for a massage gun.

I just feel like I know Bob and Brad. I went though a terrible period with a bulging disk and sciatica. I got through it all because of the You Tube videos that Bob and Brad did. I ordered a massager and it came right on time and it was a great tool . I put it away when I got better and recently went to use it but I was missing the cord. They sent me a new one no questions asked and I really really appreciate that. I love the massager and I also have the exercise cords that I love

My prior vibrating massager purchase was sometime in the late 1970s or so. So, I was pretty far out of date. Bob and Brad's team suggested this massager and it has proven to be a perfect fit so far. The charge holds quite well and it charges more quickly than expected. The power is more than I need at the moment but the lowest setting works for me just great.

I bought this (D6) and the Theragun Elite (TE) to compare. Here is the comparison in several important categories:
AMPLITUDE (depth of percussion): both are 16mm, which is the largest amplitude (that I know of) currently for percussion massagers. If you want a deep massage, and not a more vibrational massage that is felt with lower amplitude guns, this is the best choice.

STALL FORCE (pressure of gun against surface needed to stall the motor): Claimed is 85 for D6 and 40 for TE. In practice, could definitely produce more force against my tissues with D6 than TE.
LOUDNESS: both objectively (with Decibel app) about 60-65 decibels, however TE is higher pitched and whiny, and sounds louder according to clients. D6 smoother sounding.

ATTACHMENTS: D6 has 7. TE has 5. Although D6 has 2 more, in practice, I will probably use just 2-3, primarily the ball, thumb, and wedge attachments , which both models have.

WEIGHT & ERGONOMICS: D6 1279g (2 lb, 13 oz) has handles in a parallelogram-like shape. TE 999g (2 lbs, 3 oz) has handles in triangular shape. The TE is definitely easier to hold and maneuver since it's lighter and dimensions are slightly smaller. If you're weak and/or have small hands, the TE will probably be a better choice.

COST: I purchased the D6 for $190 and the TE for $238 (white model). Currently, the D6 can be bought for $200 and the TE for $370 (black).

OVERALL IMPRESSION: D6 better in all categories, except ergonomics. For almost half the price of the TE, it can't be beat.

I got this massage gun as I've started to go to the gym recently and I wanted to find something to alleviate the pain of the second day and I must say I'm positively impressed.
The gun comes in a nice fabric box with inside slots for the gun itself and all the inserts and charger cable.
I find it very neat and compact, expexcially for storage!
The gun is charged with USB c, you will only find a cable in the box but no actual charger but it can be hooked to any USB port.
The gun itself feels very sturdy and with quality finishes, has some real weight in it and works really well.
It's difficult to explain the feeling it gives using it but maybe the video will help. You can choose between many inserts and they have specific uses written on the manual. I like the springy one that you can use everywhere.
The motor is super strong as you can see from the video kind like a supersonic hammer.
As for effectiveness I find it helps with pain and soreness, it will not cancel it obviously but I definetely feel better after and expecially while using it!
All things considered I am satisfied, it does what it says and looks like a good quality product.

Excellent customer service! Had an issue, they answered calls and emails then sent me a new product. Thank you!!

Such a great friendly company as they dealt with my broken massage gun quickly and efficiently by offering me a replacement without fuss. Very happy with the outcome.

I buy the Bob and brand elastic bandas. Their are great and strong, very good quality material. Also I experince a problem with one band and they solve it inmediatly, and send me more than one replacement. The customer service is fast and more than helpful.

The QL/DMS.X6-C Massage Gun I was given for Christmas works like a dream to ease the MS spasticity (muscle tension) that causes my leg to feel as if it has been set in concrete after a period of inactivity.

The device is powerful and clearly very well built so it was disappointing when the on/off button became temperamental and unreliable after a few weeks. It became difficult to both start and stop the device. I wrote to the Bob & Brad customer service department and received a prompt response advising me to jiggle the button about a bit when trying to start it, and attaching a video demonstrating how to to this. This ploy worked for a few weeks before the massage gun became completely unresponsive.

With their first email, the Bob & Brad customer service team had indicated what I needed to provide if the device continued to cause problems, so I wrote back with these details and a video showing the device failing to turn on. My video wasn’t quite right but once I had sent one that met the requirements, a new massage gun was despatched to me. This reached me two days later and works perfectly.

The QL/DMS.X6-C is a quality product and the customer service is first class. I do suspect that the multipurpose on/off button - which also changes the speed of the vibration - is a design weakness. A simpler solution, with separate controls for these two functions, might have been less prone to going wrong? Accordingly I have given the device 4, rather than 5, stars. In action, though, the QL/DMS.X6-C is nothing short of brilliant.

I reached out to Bob and brad regarding an issue I had with one of their products. They were super responsive. They corrected the issue much faster than i anticipated. I would recommend there products and know that they stand behind there products with strong customer service.

Great customer service! Love the massage boots with heat!

Absolutely excellent customer service. I had an issue with one of their products and worked with me to get things sorted out. They went above and beyond my expectations and highly recommend their products and services. Special shout out to Ava C. for her excellent customer service and communication throughout the entire process.