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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly highlighting the wallpaper's durability, thickness, and stunning designs. Many consumers found the ordering process smooth and appreciated the helpfulness of the staff, especially with advice on measuring and customization, leading to beautiful final results. The service is frequently described as outstanding, with prompt delivery and careful packaging. However, some customers also noted occasional issues. A few people experienced the print turning out darker than expected, and in one instance, a product had a tiny flaw that required a replacement. Some reviewers also mentioned that the wallpaper estimator for patterned designs might be inaccurate, leading to needing additional rolls and extended waiting times.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent quality of the... See more

Order

Reviewers mention positive feedback about their orders. Many customers found the ordering process easy and... See more

Service

Clients share positive opinions on service, frequently highlighting the exceptional assistance received. Many... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

I received a first class level of service from Jason at Bobbi Beck. He was really helpful with advice around measuring and quantity of paper required. I ordered the Grey Branch Van Gogh Almond Bloss... See more

Rated 5 out of 5 stars

I purchased a 4 panel mural from Bobbi Beck. Prior to purchase, I received a mockup of what the mural would look like which helped in making my decision. The mural wallpaper arrived within in tw... See more

Rated 5 out of 5 stars

Being able to order a free sample was perfect, although when the sample did seem slightly darker then the whole piece thats now up on the wall, but its such a wow factor. The paper itself is thick and... See more

Rated 5 out of 5 stars

🌟 Beyond 5 Stars! 🌟 I’m absolutely thrilled with my customized mural order! From start to finish, the experience was exceptional. The customization process was smooth, and the service was trul... See more


Company details

  1. Wallpaper Store

Written by the company

We’re a design & print studio with a focus on producing premium wallpapers without damaging the planet. This ethos isn't just important to us, it's at the centre of what we do. We work from a dedicated design and print studio in Cornwall, where our team crafts each collection and packs every roll, by hand. While our products are made in Britain, we enhance the walls of homes and businesses across the world and offset our carbon footprint as a DHL GoGreen partner.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

98 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

very good customer service

very good customer service. The quality of the paper is worth more than 5*, we bought Bronte green luxury paper and our bathroom looks amazing. The decorator said it was very easy to hang so all very good We would definitely buy from Bobbi Beck again

March 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic service still provided in the UK

We ordered a satin Motwani mural wallpaper from Bobbi Beck, it looked absolutely stunning on the website. However, we had a slight issue with the first delivery. We called the company, spoke to Jason and he immediately offered a replacement and provided a complimentary upgrade to the silk version. We are really impressed with the level of customer service that is still being provided in the UK. I would have no hesitation in recommending this company to anyone thinking of having wallpaper/mural in their homes. I was also impressed that there was an actual human being who answered the phone straight away!

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

First Class product and service!

Fabulous wall mural, excellent customer service! I contacted Bobbi Beck a couple of times before ordering the mural to seek advice on the orientation and crop of the picture. Jason got straight back to me with mock-ups so I could really see what it would look like when put up. I also ordered samples so I could feel the paper quality and see the colours in the mural as they would be in the final product. With Jason's help and this prep, I ordered a Hugo mural on Premium paper. When it arrived, there was a problem with the crop. I contacted Jason and he sorted it out immediately, making sure I had what I needed quickly. We put the mural up carefully and took our time, but it went up easily as the paper quality is outstanding! The image is situated perfectly in the space, thanks to Jason's help, and it looks so impressive on the wall! I find myself staring at it, and my husband can't help but pause and say "Wow" every time he walks past! I have wanted a mural for some time but I was a bit worried about getting the measurements and the image right, and getting a nice finish on the wall. Bobbi Beck made this experience easy for me and the final product is breathtaking. I would absolutely order from them again without hesitation. Thank you so much for bringing my vision to life - it has transformed our home!

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great Company!!!!

I am so pleased with my experience. The sample arrived quickly and the quality of wallpaper is excellent. I had a question and received a prompt response. I ordered my paper which arrived in very carefully wrapped boxes. If you want a high quality paper with great customer service at a very reasonable price, Bobbi Beck is your choice.

March 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Blemishes on very expensive wallpaper

We purchased some very expensive feature wall, wallpaper which our decorator noticed had several blemishes on it when he unboxed it. We sent an email to Bobbi Beck asking how we could send it back and get a refund and they refused to accept the blemishes were anything other than part of the design.

Very disappointing for such an expensive product.

Would certainly not recommend this company.

March 6, 2026
Unprompted review
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Reply from Bobbi Beck

Hi Paul,

Thank you for sharing your feedback. We’re sorry to hear that you weren’t happy with the design of your mural, though we would like to clarify the situation for the benefit of those reading this review.

Upon receiving your images, our production team conducted a thorough technical review. We confirmed that the pale marks identified by your decorator were not printing defects or blemishes, but were intentional elements of the high-resolution mottled texture within the artwork itself. These subtle details — most around 2-3mm in size — are designed to provide depth to the full-scale mural once installed. This would have been apparent when viewed with the context of the full mural, as opposed to on a single panel as shown in your images.

Because our murals are custom-made to order, they are non-returnable unless defective. To ensure our customers are completely happy with the aesthetic and "feel" of a design, we always strongly encourage ordering a sample before committing to a full-scale mural. This is particularly important for feature walls where specific aesthetic standards are a priority. Unfortunately, you chose not to order a sample before proceeding to place the full mural order here.

Despite the product being technically perfect and matching the design file exactly, we never want a customer to feel stuck with a product they don't love. As a significant gesture of goodwill, we offered you a completely free replacement mural of any other design from our collection, in your custom dimensions. We also offered to send free samples before producing a replacement. We feel this was a fair and generous way to resolve the situation, and we are naturally disappointed that this offer was declined.

If there is ever a genuine issue with one of our products, we will always be honest, admit this, and follow the preferred route forward of our customer. This simply wasn't the case here.

We respect your decision to keep the mural and share your feedback here, but we stand by the quality of our product and intentional artistry of the design.

Best regards,
The Bobbi Beck Team

Rated 5 out of 5 stars

Beautiful wallpaper

Beautiful wallpaper! Was looking for something gothic but classy, found it in one. Unusual colour so was a little difficult to paint match, but found a colour suitable. Nice quality paper and great print quality

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing wallpaper

The quality of this wallpaper is amazing-we bought the Kos premium paper and it was so easy to hang. The delivery was fast and it was very well packaged. Overall would highly recommend Bobbi Beck.

January 28, 2026
Unprompted review
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Rated 5 out of 5 stars

First class level of service and quality paper

I received a first class level of service from Jason at Bobbi Beck. He was really helpful with advice around measuring and quantity of paper required.
I ordered the Grey Branch Van Gogh Almond Blossom Wallpaper which is stunning in my front room and the top class quality of the paper made hanging much easier than I had experienced before. The finished look is pure class. Thank you Bobbi Beck. 💯 would recommend!

October 14, 2025
Unprompted review

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