Bob Jane T-Marts - Toombul Reviews 2

Absolutely horrible Customer Service at Bob Jane Toombul. First time I thought the Manager, Max, was having a bad day and I gave him the benefit of the doubt. However, his appalling level of customer care and attitude beggars belief! the most recent event happened on 26 Feb 2025 - needed the nitro topped up; rang ahead at 1.20pm to ensure they could fit me in; the call (apparently bounced to Melbourne) was answered and a woman booked me in for 3pm the same day; I rock up at 3pm only to be greeted by an eye-roll and complained about the Melbourne staff member for taking a booking and then be told that the workshop was running at least 90 minutes behind schedule. All for a 2 minute job to pump up my tyres with Nitro, which, IF he got off his high horse, he could've done for me in 2 minutes. the deterioration of service is since the Store was taken back by the Company; it was great when it was run by the franchisees - Do yourself a favour Management get rid of Max or atleast put someone who cares about customers in there.

I am writing to express my sincere appreciation for Michael Jeffs (Toombul Branch) who went out of his way and went the extra mile to assist me to stay on the road for 1 week until I was able to replace much needed all 4 tyres.
Today all 4 tyres were replaced and he and the staff made sure everything ran smoothly and the job was finished in no time. I will be recommending this branch to my friends and family. Keep up the good work.