Worth knowing if you play on a laptop The client keeps a socket open for the live tables and it does not survive the machine sleeping, but instead of telling you, it shows the table as connec... See more
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so heres the bit that annoyed me. verified back in february, took about a day, no bother. cashed out twice since, both fine. then a £260 cashout goes to review and they want a bank statement covering... See more
I've got mixed feelings about this platform. On one hand, the game variety is top-tier and they have almost every provider I like, including some rarer ones. On the other hand, the promotional terms a... See more
The verification process was a bit of a nightmare to be honest. They rejected my utility bill twice because my middle name wasn't on it, even though my ID had it. It felt like they were just trying to... See more
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asked how to stop the promo texts and…
asked how to stop the promo texts and was told to reply STOP, did that on the 9th, and got two more on the 14th. asked again and this time it was a settings toggle nobody had mentioned, three menus deep
the promo page said no wagering on the…
the promo page said no wagering on the spins and the terms page said x25, i screenshotted both on the same afternoon. chat picked the terms one and said the promo page was INDICATIVE.
Bonus terms reworded on the 12th
Bonus terms reworded on the 12th, the old version gone with no notice.
cancelled the bonus like chat said and…
cancelled the bonus like chat said and it took my winnings with it??
Tried to set a session reminder on the…
Tried to set a session reminder on the bus, the toggle would not save.
My account was verified in May and the…
My account was verified in May and the cashout still went to manual review.
im new to this so maybe im being daft…
im new to this so maybe im being daft but the bonus rules feel designed to catch you out. i claimed a £20 no deposit thing, played a few slots, got up to £64 which felt brilliant, and then found out the max you can take from a no deposit bonus is £10. so £54 of it was never mine to begin with. then the £10 needed wagering forty times which is £400 of spins, and i lost the lot getting there. nobody hides any of it exactly, its just spread across four different bits of small print.
Two browsers
Two browsers, same account, same evening. Chrome held the session through a 90 minute slot run. Firefox dropped it twice and both times the balance took a minute to catch up afterwards. Nobody at the casino wanted the detail
Agent called Sam promised a callback…
Agent called Sam promised a callback about the voided bonus. Never came
Kept a note of every issue since…
Kept a note of every issue since February. 2 late payouts, 1 voided bonus, 3 chat sessions that went nowhere, and one week where the app would not open at all. The games have been fine throughout, which is the odd part.
I logged the errors for a week
I logged the errors for a week. Four sessions ended with the game closing itself, always between 9 and 11 in the evening, always on the same slot. Sent the times to chat and was told to clear my cache.
Same query
Same query, three agents, three answers, and I have the timestamps. Tuesday 20:10, agent said the £130 cashout hold would clear in 24 hours. Wednesday 20:40, second agent said 3 to 5 working days is standard and the first figure was wrong. Friday 18:15, third agent said it was waiting on a document, which no email had ever asked for. Uploaded the statement from my phone on the way to work. Nobody has explained why the second agent could not see the request the third one found in about ninety seconds.
started in january
started in january, gave up in june, the bonus rules were the reason.
Spins missing after the crash
The site works.
The site works.
The money movement does not. Games load, live tables run, the lobby is quick. Then a withdrawal goes to manual review at £100 and up, every time, and case 61550 says that is normal.
Screenshotted the offer this time…
Screenshotted the offer this time because of what happened in April. Advertised: 50 free spins on a first deposit of £20, no wagering on winnings. What actually happened: the spins credited fine, I won £46 off them, and the £46 landed as bonus credit with x25 on it. Raised it with chat, sent the screenshot, and the agent said the no wagering line applies to the spins themselves rather than to what you win. That is not what the words say. Nine days later the offer page had been reworded and my £46 had long since gone.
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