After checking Bocan’s website many times, I finally went into the store today to get some pieces ahead of my wedding. I’m so glad I did! All the items are beautiful! Handmade, excellent qual... See more
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I came into the store looking for a set to use when getting ready for my wedding, and i got to try on almost every type of dress they had in the store. Ilayda was extremely helpful and helped me decid... See more
Bocan has the best service that I've ever had, and it's the best place to get post-delivery wear from. I have had two pieces so far, and now I'm ordering the third one due to the excellent fabric. Lla... See more
Company replied
Bocan is the ultimate luxury wear (I bought 2 pieces) for my hospital delivery day and I couldn’t be more happy! Their quality is unmatched and worth every penny! Their designs are very unique. Not on... See more
Company details
Written by the company
Atelier for luxury nightwear and home reception wear to celebrate memorable occasions and new beginnings for the brides, mothers for baby receptions and the ladies who want to welcome their beloved ones in a selective style.
Contact info
33 Thayer Street, W1U 2QX, London, United Kingdom
- +447796411978
- info@bocancouture.com
- bocancouture.com
I haven't received my order till now.
I haven't received my order till now.
I am following up on WhatsApp but no confirmation when the order will be shipped. Thank you.
January 15, 2025
Reply from Bocan Couture
Dear Mohamed Attar,
We sincerely apologize for the delay in your order and for any inconvenience this may have caused.
At Bocan Couture, we prioritize delivering a seamless experience and understand how important it is for our customers to receive their orders on time.
We appreciate your patience and want to assure you that we are actively looking into your order’s status. A member of our team will reach out to you shortly with a confirmed shipping update. If your order is ready for dispatch, we will ensure it is shipped as soon as possible.
Your satisfaction is our priority, and we truly appreciate your trust in Bocan Couture.
Thank you for bringing this to our attention. We are committed to making it right.
Best regards,
Bocan Team
It was written that it will take only…
It was written that it will take only two weeks but now we finish the 3ed week it’s not arrive yet
November 28, 2024
Reply from Bocan Couture
Dear Rema Almashaly,
We sincerely apologize for the delay in delivering your order and truly understand your frustration.
Our goal is always to ensure a smooth experience, and we regret that the shipping timeline took longer than expected.
We are pleased to confirm that your order should have now arrived. We hope you love your purchase, and if there’s anything further we can do to assist you, please don’t hesitate to reach out to us.
Your feedback is invaluable to us, and we truly appreciate your patience.
Thank you for choosing Bocan Couture. We hope to serve you again in the future with an even better experience.
Best regards,
Bocan Team
Perfect fit delivery takes too long
November 23, 2024
Reply from Bocan Couture
Dear Gordon Pirret,
Thank you for your feedback!
We're delighted to hear that the fit is perfect. We sincerely regret the delay in delivery, as we always aim for a seamless production and shipping process to ensure the best experience for our customers.
Your feedback helps us improve, and we truly appreciate your patience. If there’s anything else we can assist you with, please feel free to reach out.
We look forward to serving you again soon!
Kindest,
Bocan
Bocan is the ultimate luxury wear (I…
Bocan is the ultimate luxury wear (I bought 2 pieces) for my hospital delivery day and I couldn’t be more happy! Their quality is unmatched and worth every penny! Their designs are very unique. Not only that but I also I requested some customizations on both my items and their customer support was awesome! They drew my customizations and made sure I am very happy with the changes before placing the order which made it so much easier for me to see how the final result will look like ❤️💖❤️ thank you so much for Bocan team in making my maternity experience just this much better
October 16, 2024
Unprompted review
I didn’t receive the items yet .!!
September 4, 2024
Reply from Bocan Couture
Dear Ms. Al Mallouhi,
Thank you for your feedback, and we sincerely apologize for the delay you experienced with your order. We're happy to confirm that your package has now been delivered, and we hope you are delighted with your items!
At Bocan Couture, customer satisfaction is our top priority, and we always strive to improve our services. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out to our customer service team directly at info@bocancouture.com
We appreciate your patience and understanding, and we hope to serve you again soon.
Warm regards,
The Bocan Couture Team
Reply from Bocan Couture
Dear Ms. Salwa,
Thank you for your lovely feedback! We’re thrilled you’re happy with our products and service. We look forward to serving you again!
Warm regards,
The Bocan Couture Team ❤️
Very good quality
Very good quality, amazing designs, perfect sizes. Shopping experience and customer service very helpful.
Highly recommend ♥️♥️
February 18, 2024
Unprompted review
Reply from Bocan Couture
Dear Ms. Aisha,
Thank you so much for your wonderful review! We're delighted that you loved the quality, designs, and sizing. Your recommendation means a lot to us, and we’re always here to help!
Warm regards,
The Bocan Couture Team ♥️
Reply from Bocan Couture
Dear Ms. Norah,
Thank you for your kind words! We’re glad you had a great experience with our customer service. We’re always here to help!
Best regards,
The Bocan Couture Team
Reply from Bocan Couture
Dear Ms. Lulwah,
We’re so happy to hear you love your order! It’s wonderful to know it matched your expectations. Thank you for your support! 😍
Warm regards,
The Bocan Couture Team
highly recommend
Very good quality, amazing designs, perfect sizes. Shopping experience and customer service very helpful.
Highly recommend ✅
May 26, 2024
Unprompted review
Luxurious sleepwear.
I love their luxurious sleepwear very unique designs extremely high quality, definitely a returning customer.
October 28, 2023
Unprompted review
An amazing experience!
An amazing experience!
The material is amazing and extremely comfortable, and the customer service is fantastic and the people that work here are very kind people! The colors and designs are gorgeous I 100% recommend!
May 7, 2024
Unprompted review
I love the colors and material
I love the colors and material , great costumer service and luxury sets 👍🏻
Highly recommended
April 22, 2024
Unprompted review
Bocan … true touch of elegance
Bocan luxurywear is the best when it comes to beauty, elegance, and femininity. I would always choose it as its worth every pound! Thank you for always making such beautiful pieces!
April 16, 2024
Unprompted review
Bocan Luxury Sleepwear
Bocan Luxury Sleepwear: Where comfort meets elegance. Impeccably crafted with sumptuously soft fabrics and elegant designs, it's the epitome of luxury for your nightly routine.
April 15, 2024
Unprompted review
when comfort meets elegance
when comfort meets elegance, Bocan nightwear is the best choice for hospital baby reception as it is the most sophisticated luxury wear.
ordered twice and for sure I will order again
March 22, 2024
Unprompted review
The best customer service
The best customer service, made my shopping experience easy as they understood what i wanted and answered in a timely manner. I am also very pleased and happy with their high quality products. I highly recommend them, and would definitely be purchasing more!
March 5, 2024
Unprompted review
We heard a lot of great reviews about…
We heard a lot of great reviews about your things, and they were all true! We are more than pleased! thank you.
February 9, 2024
Unprompted review
Great experience
January 30, 2024
Unprompted review
I loved my custom made gown and it came…
I loved my custom made gown and it came out perfect just how I imagined it. Delivery time was as promised and my sales associate Ilayda was very helpful and patient while I chose my gown. 🤍🤍
December 27, 2023
Unprompted review
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