BoConcept USA Reviews 

We paid over $5K for Madison sofa from BoConcept Georgetown store in Washington, DC. It includes two Li-Ion chargeable batteries to operate the head and the feet rests. It worked fine for a while, but then in April 2024, one battery stopped charging.

I reached out to the store. Tim Machenaud, then current and now former franchisee in DC, informed that they can sell us a new battery for $168.

Six month latter, a battery stopped charging. Since both batteries look identical, I assumed it was the older one. When on October 24th I contacted Tim and asked for help, I received an automated email reply that he is no longer in US and that the franchisee of BoConcept New Jersey and New York, has taken over DC stores. The email further directed to contact Pettie Chong, General Manager. I contacted him. Mr. Chong wrote back that Sandra Rivera, US/ CA Customer Service/Logistics Manager will address the issue. Ms. Rivera was on copy.

I waited several days for Ms. Rivera to reach out. When she didn’t, I wrote to her. She replied that she needs more information. I sent again all details that were already included in my email to Mr. Chong and that she was copied on. Ms. Chong replied with a request for a video showing that battery doesn’t work. I sent
1. Photo of the faulty battery pack,
2. Photo of the adapter
3. Video that shows the working  battery in operation and the faulty battery, both with and without the adapter attached to the wall outlet.

Instead of addressing the issue, Ms. Rivera stopped responding. It’s been more than 3 months since I first reached out to BoConcept. Not only they didn’t address the problem with their product, they stopped replying completely. I paid thousands of dollars for a sofa that we no longer can use!

Do NOT BUY SOFABED INDIVI!

Paid over 2400E for a sofabed and we had to wait for 3months delivery time after being told in the shop that it would be delivered in 5 weeks.
Ok that was not the worst if the sofa was actually majorly flawed in its design..

When it finally arrived, the fabric was damaged during the delivery and the sofabed is so badly designed that it is dangerous to have for anyone with children in particular!

There is a wide gap between the metal backrest and the back of the sofa that means that the mattress from the bed is visible ( which is also real ugly and means that the mattress will be exposed to dust all the time). But what is worse for us is that the whole backrest is not fixed in position but moves every time you lean back wich means you can easily get your hands caught in it or worse (a kids arm or leg)..

I asked for a return and I am still waiting to even hear that my complaint has been received.