Ignored by Börner Germany Customer Service – Total lack of response and after-sales support
As a loyal, long-time customer of Börner, I am deeply disappointed by the brand's total lack of consideration and response. I work as a professional chef in a restaurant kitchen and use Börner mandolines daily in my section, paying for them out of my own pocket due to the trust I have always placed in the quality of your blades.
Recently, I sent a detailed and polite email to the Börner customer service team in Germany to address a recurring issue regarding the durability of the blades under professional use. I have included a full copy of that original email below for reference. To my surprise, Börner Germany did not even deign to reply to my message. It is shameful that a brand which prides itself on German quality and product durability completely ignores a dedicated, professional customer who was simply looking for technical assistance.
Product quality loses all its value when after-sales service and respect for the customer are nonexistent. I hope that through this platform, the brand will finally take the time to contact me and provide an answer to my questions.
Dear Börner Customer Service Team,
I hope this email finds you well.
I am writing to you as a loyal, long-time customer of Börner products. I work in a professional restaurant kitchen and regularly use your mandoline slicers. I have always trusted your brand for its efficiency and quality.
However, I am reaching out to share a recurring issue I have been experiencing. Unfortunately, after a few months of intensive use, most of the mandolines become practically inoperable specifically when it comes to the 1mm slice setting. Over time, the blades lose the extreme sharpness required for this precise cut.
Although your products are undoubtedly of excellent quality, replacing them so often has become a significant financial burden. I purchase all of these mandolines personally out of my own pocket (not through the restaurant), and I am the only person who uses them, exclusively for the prep work in my own section (the larder). Since I am the sole user, I take great care of the equipment, yet purchasing so many new units in such a short period of time is becoming unsustainable for me. I can readily provide the purchase receipts to prove how frequently I have to buy these slicers.
I would like to kindly ask if there is a recommended solution to this problem. Additionally, I would like to know if it is possible to send my mandolines back to you in Germany to have the blades professionally sharpened?
As a dedicated customer who relies heavily on your equipment, I would deeply appreciate your guidance on how I can maintain or service these slicers for longer use.
Thank you very much for your time and assistance. I look forward to hearing from you.
Warm regards,
Ana
