Boilerhut Reviews 

Our oil boiler of approximately 20 years was on it's last legs, leaking randomly, and despite Certas's repair estimate never appearing, we gave up and looked for a replacement boiler.
Certas quoted us Just under £8000 for a new Grant Vortex, which would be the same make and hopefully upgraded model.
We gulped at such a horrifying price and looked to compare.
One of the top Trustpilot results was Boilerhut.

I did some more research and think I filled in the online form.
Paul gave me a call and so our journey started.
He is very upfront and appears very honest from my huge number of questions.
There was no pushiness or urgency to SELL SELL SELL.

He listened to me and advised coherently. What was also fantastic was the communication. I sent him a whatsapp message around 8pm and, not expecting an answer until the following day, I received a reply almost instantly. When I mentioned I hadn't expected a reply, he told me he worked until around 9PM!! After a number of further questions, we looked at the quotes provided and rather than go down the Grant Vortex route, we opted for the Navien.
I was a little sceptical reading reviews of them and although many were positive, there were some not happy with Naviens customer service.

Just thinking about this reminded me that we had an issue OUR side with our credit card and it's FRAUD protection. As we wanted protection IF Boilerhut went under etc, we wanted to pay at least £100 on credit card. Paul understood why and it wasn't a problem to do multiple payments. All paid, Paul had already started organising the installation with the photos we had sent him via whatsapp. Around a week later the boiler arrived around 30 minutes before the installers turned up. The installers were great and I was interested to hear what they thought of the Navien compared to the grant vortex. They smiled and said that the tech in the Navien was very advanced allowing for Bio Fuels and much more efficient. When I asked about reliability they said that they installed many of the Naviens with almost no issues. They also mentioned that they hadn't had any issues with the Navien customer service, which was reassuring.

They cracked on with the job, with cups of tea, and sorted everything as well as dustpan and brush at the end.
The new thermostat is remote and works well and so much better than the original turning wheel.
You can select temperatures for water from the boiler for heat and hot water taps, so it appears much more advanced than the grant vortex.

This review as others will remain open for future adjustment, if need be, but at present from sales to install it's been amazing and a LOT less than 8K!

Friendly and quick service all fitted and up and running within a few hours

Clear communication, very competitive pricing, and the boiler was installed without fuss or mess. An allround great experiance.

Fantastic sales experience and advice, superbly quick install date arranged, expert friendly and efficient installation engineer. Outstanding boiler being a Viessmann Vitodens 050-W 35kW Combination Boiler

Boilerhut was able to solve a very serious problem at very short notice; installing an excellent boiler very efficiently - excellent service thank you.

Mark worked very hard to complete the installation in one day. The communication before and after installation was very good.

All went as planned, works well,no mess,thank you.

The engineer was friendly and efficient. Left the are clean and tidy.

Had problem with pressure drop on Navien boiler leaving us with no heating and hot water.
Was talked through the process by phone and within minutes pressure drop corrected.
Great firm. Excellent service

From the initial phone call to fitting and usage, every aspect was covered quickly and professionally. Great service.

Super concerned to receive an early morning call from my tenants saying no hot water on the new boiler fitted in April.
What a relief to have Phil, manager of the Operations team at Boilerhut, on the phone at 9am sharp and the situation resolved in seconds. Super grateful!

Don't give this company your details. Repeatedly called and left messages on multiple numbers. Do they really think that's a good way to treat customers.

Friendly approach and quality job

Installed next day from going on line and all working fine by end of day
Very happy with all work done

The boiler installation work went smoothly and successfully. The engineer was nice, explained everything. After finishing the work he left everything tidy.

I wondered about using a non local company to upgrade my boiler. I needn't have worried.

The Sales service was excellent. Good advise, recognition of issues, good responses - overall I felt confident - Well done Paul

The install was very well done by a knowledgable engineer. Lots of suggestions and advise which I appreciated. Well done Matteo

Overall, Boilerhut did a very good job at a good price> I would be happy to recommend them.

Competent and professional. The people I had contact with knew what they were talking about and what they were doing. Timely installation.

Great service & communication, would recommend for your new boiler

Great service. Recommended

We had some issues with our external combi boiler. Boilerhut worked tiressly with the boiler manufacturer to install new boiler. The new boiler is working very well. Phil Kavanagh, customer service, was great in his support to organise the installation and he followed up all the way to ensure that the boiler is installed and works satisfactory. I am very happy with with Phil and his excellent support. Thanks Jay