Boilermedic Reviews 2

We bought boiler Medic in to fit a new thermostat, and also install the valves for three radiator thermostats. Initial communication was positive they asked the right questions which meant we were able to give them a load of information about what needed to be done the quote seemed reasonable and sensible and everything up until the day they turned up went smoothly.

Unfortunately when they arrived things to a substantial turn for the worst.

Guy who arrived clearly hadn't been terribly well briefed compared to what we told the office.

Then when it came to fitting the valves for the radiator thermostats first claimed he couldn't do it, then changes mind and instead said it would take two hours per radiator (which would be a 7 to 8 hour job noting they'd originally quoted the whole thing would take about...), Note when we called up to complain and spoke to what seems to have been his supervisor, they instead suggested he just wanted to get home as it was an afternoon appointment (which was their choice we've been flexible when they'd come in), a couple more phone calls later it does sound like he inflated the quote by at least three hours (they said over the phone sometimes radiators could take much as an hour which is still substantially more than initially quoted but of course half what the plumber claimed) . Unclear if this was just an excuse to get away in the evening or if they were trying to take advantage of assumed lack of knowledge to get an inflated fee for the work.

I then said if they can't get the bulk of the job done they should just fit the thermostat as that was something simple that could be done without having to play around with the radiators themselves but then it turned out they were unable to do that as they didn't have the proper parts/equipment (needed a cable), we have sent them a link showing exactly what we had so they had all the information to make sure they'd come properly equipped to fit it.

I did feel for the poor plumber who actually seem like a perfectly pleasant guy who generally knew his stuff it just seemed he clearly hadn't been supported by the organisation with the right kit or briefing to actually do any of the work, and given in this case I was asking them to do something that is only really a step or two above DIY I'd certainly be cautious about letting them do anything more sensitive/technical with a boiler, the experience with the rapidly changing quote for the simple piece of work and particularly their accepting over the phone that what we've been told wasn't accurate also means I'd be very cautious about any quotations you get from them particularly if you don't know a huge amount about the work that needs doing.