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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, beautiful designs, and comfortable, lightweight fabrics, often highlighting the convenience of instant hijabs. Many appreciate the efficient delivery service and the exceptional customer service, noting quick responses and helpfulness with order adjustments. However, some customers experienced issues with packaging, receiving items in poor condition or without tags. A few people also encountered significant delays in order delivery and dissatisfaction with the company's response to these issues, particularly regarding refunds for undelivered prepaid orders and high customs fees with certain shipping options.

What people talk about most

Product

People report positive experiences with the product. Customers consistently praise the excellent quality,... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the excellent... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the fast and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the team for being... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering and quick delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bokitta hijabs are v.lightweight, practical, vibrant & has different styles to cater to different contexts. I love Voila & Voila Maxi styles for its relevance to my profession & activities. I love the... See more

Company replied

Rated 5 out of 5 stars

I had some issue with the slight delay in the confirmation of my order as well as some concerns in shipping, however, Bokitta quickly responded when i inquired via email. Alhamdulillah, your quick... See more

Company replied

Rated 5 out of 5 stars

Superb Delivery Svc! Received in 2 days! Over numerous orders. Many thanks, team! I wear only Bokitta as Singapore is so humid and warm. I am a revert, so instant hijab helps! Material is also coo... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service. I accidentally ordered on the BOKITTA U.S webpage when I was supposed to order locally from their Singapore webpage. BOKITTA’s customer service rep managed to quickly cancel... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Bokitta is a leading Islamic fashion brand that designs modest, elegant, and comfortable hijabs for the everyday young and working Muslim women. Bokitta's Online Hijab Store offers fashionable, ready to wear & pinless hijabs for Muslim women. Shop plain & print instant hijabs online in chiffon, silk and more. Bokitta was founded in 2009 and become the first clothing brand to release the first instant pinless Hijab which quickly gained popularity internationally.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

the material is so thin

the material is so thin, very very less than my expectation!

May 26, 2025
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Reply from Bokitta

Thank you for your feedback, we do provide items in different types of fabrics (chiffon, satin, modal, jersey...etc) you may possibly want to try a different fabric if the one you ordered wasn't up to your expectation. If you need any assistance in selection feel free to contact our customer service.

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Rated 5 out of 5 stars

Prefect designs and colors

Prefect designs and colors, high quilty fabric and handcrafted. Customer services so kind and quick. I am all Bokitta, best scarf and the price is great for the quilty.

May 23, 2025
Unprompted review
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Reply from Bokitta

Thank you for your kind words, looking forward to serving you in the future .

Rated 5 out of 5 stars

Thanks Bokitta....amazing quality

Thanks Bokitta....amazing quality, beautiful designs and professional customer service.

May 13, 2025
Unprompted review
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Reply from Bokitta

Thank you for your kind words, looking forward to serving you in the future .

Rated 5 out of 5 stars

Beautiful hijabs

Beautiful hijabs, good quality and wear without pins, wear very easy.

April 26, 2025
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Reply from Bokitta

We are glad we were able to serve you :)

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Rated 5 out of 5 stars

than you bokitta.

than you bokitta.. alhamdulillah for good quality hijab

April 25, 2025
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Reply from Bokitta

You are more than welcome, we look forward to serving you in the future :)

Rated 5 out of 5 stars

Never head bad experience with…

Never head bad experience with BOKITTA.Love what they made.Perfect product for me.

April 26, 2025
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Reply from Bokitta

Thank you for your loyalty, we look forward to serving you in the future :)

Rated 5 out of 5 stars

Quick delivery/great products

Very quick, prompt delivery and great products, I love their throw on instant hijabs. They have nice styles and colours.

April 25, 2025
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Reply from Bokitta

We are happy to hear that, we look forward to serving you in the future :)

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Rated 5 out of 5 stars

Thank you Bokitta

Thank you Bokitta, the best brand !! A very good quality//Price ,worth 5☆ , I'm in love with diffrent style especially loose cap shawl beacuse it's easy & pratical to wear ! That make my look very simple & chic🤩with love!!! Asmita from Belgium😍😍

May 2, 2025
Unprompted review
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Reply from Bokitta

We are happy to hear that, we look forward to serving you in the future :)

Rated 4 out of 5 stars

quality looks good.

quality looks good.

April 24, 2025
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Reply from Bokitta

We are happy to hear that, we look forward to serving you in the future :)

Rated 5 out of 5 stars

Since 2011

Quality : AMAZİNG!🤩
Prints and colors : out of this world!😍
Creativity and designs : MAKE MY HEART DANCE! 💃
Customer service: always treated as a VİP !💅
Bokitta team : elite ! 👌

April 15, 2025
Unprompted review
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Reply from Bokitta

We thank you for your kind words and we hope to always meet your expectations, thank you for your loyalty

Rated 5 out of 5 stars

Love love love Bokitta

Love love love Bokitta. Best hijabs I have ever owned. Started with ordering 4 different styles, and then just ordered 7 more hijabs all in the style POSH. Also good price and very fast shipping considering where I live.

April 7, 2025
Unprompted review
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Reply from Bokitta

We are glad we were able to meet your expectations, thank you for your loyalty

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Rated 5 out of 5 stars

My all time favourite hijab..

Very fast and responsive to my order and last minute request to deliver before Eid..Alhamdulillah received it just before Eid..tq

March 25, 2025
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Reply from Bokitta

We are glad we were able to serve you :)

Rated 5 out of 5 stars

This is the best hijab ever

This is the best hijab ever. Takes zero time and it looks neat and professional. I dont know what I would do wothout bokitta! Thank you so much!

March 20, 2025
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Reply from Bokitta

we appreciate your feedback and we hope that we can continue to serve you :)

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Rated 5 out of 5 stars

Very soft light and easy to wear

Very soft light and easy to wear . I loved it. Will order more. One insight is i think the scarf face diameter can be 2 or 3 cm big. I will also suggest that all the collection with is sold out should be refilled.

March 26, 2025
Bokitta logo

Reply from Bokitta

Thank you for your feedback, we will forward it to the design team, as for the sold out items please reach out to us on care@bokitta.com and our team will do their best to serve you

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